- Report: #1041616
Report - Rebuttal - Arbitrate
Complaint Review: KMart Sears
KMart SearsInternet United States of America
KMart Sears No wonder this company is struggling, Internet
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I ordered 4 dining room chairs from kmart.com and after I placed the oder online, my husband found the same chairs for much cheaper on another website. Within 15 minutes of the order I immediately called Kmart customer service and was told not to worry- that the order would be cancelled.
A week later I received an email saying those chairs have been shipped. And that if I choose to return the item, I have the luck of paying for the shipping and handling on a very large bulky item.
I called Kmart customer service and spoke with a supervisor who informed me that even had I cancelled the order within 2 seconds of placing the online order they can only request to cancel the order- they can't gurantee it.
So what this means is that they are so inept as a company that even with an entire week between order placement and shipping they can't figure out how to stop an order.
I will never shop with these idiots again. No wonder Amazon.com is putting them out of business.
This report was posted on Ripoff Report on 04/08/2013 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/KMart-Sears/internet/KMart-Sears-No-wonder-this-company-is-struggling-Internet-1041616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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