• Report: #812757

Complaint Review: KOOL ALASKAN MALAMUTES, KOOL SIBERIAN HUSKIES, KOOL SAMOYEDS

  • Submitted: Thu, December 22, 2011
  • Updated: Sun, October 07, 2012

  • Reported By: Tracy — Michigan USA
KOOL ALASKAN MALAMUTES, KOOL SIBERIAN HUSKIES, KOOL SAMOYEDS
2311 Divine Hwy Lyons, Michigan United States of America

KOOL ALASKAN MALAMUTES, KOOL SIBERIAN HUSKIES, KOOL SAMOYEDS Northern Glories Alaskan Malamutes, Huskies and Samoyeds BUYER BEWARE Lyons, Michigan

*Consumer Comment: Fine honest people. Nice friendly dogs.

*Consumer Comment: Responsible dog owner

*Consumer Comment: A Fantastic Place to Get a Dog From!!

*Consumer Comment: Kool Alaskan Malamutes

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All I can say is buyer beware as we had a similar bad experience.  I'm posting it here now because I would hate for someone else to go through the expense and trouble we have had in purchasing a puppy from this "breeder".  I wish I had been less trusting and done some internet research.  I was moved to do report this now when it was pointed out to me the Kools had changed the name of the kennel to NORTHERN GLORIES, which would make anyone searching for bad reports on the internet harder to accomplish.

 Like others have reported here, we bought an older puppy earlier this year from "Kool" from the very well done and "reliable" looking website.  However, when the puppy was brought home he was infected with two internal amoebic parasites that are hygiene-or a lack of it- related.  His infection was the worst my vet had ever seen which means this kennel and the soil/water are chronically infected.  I've kept dogs for many years and have never seen a puppy that sick survive.

Kool is aware of this problem WHICH WAS NOT VERBALLY DISCLOSED TO us when we picked up the puppy.  Jim Kool casually handed me a packet of papers the day I picked up the puppy.  The information about the parasites and medicine for home treatment  (which my vet totally disagreed with in terms of treatment due as being too harsh for this puppy to stand) was buried in the folder.

The pup required multiple treatments over the course of months due to his infection and the subsequent damage done to his digestive system.  The pup was having diarrhea every hour for several days at a time until he was stabilized.  Not to mention the damage done to the house and furnishings until we got his bowel movements under control.  The infection was cured eventually, but it left his digestive system with chronic food allergies and a need for a special diet for the rest of his life.

When Kool was contacted about these issues, Pat Kool was unconcerned and unhelpful.  She blamed others, minimized the problem and hid behind her so called agreements and procedures.  When I pointed out these reports (which I found too late!) she blamed a conspiracy of evil breeders who were trying to run her out of business.  Yeah...okay.

Of course, by the time we realized how ill the puppy was we had grown attached to him and would not have returned him to that environment regardless.  We decided at the time we didn't want money back, another dog or anything else from these people so I did not pursue it.

Not to put a fine point on it, I wouldn't send a dog back there to live if she had offered to take him back.

I am sure in rebuttal Kool will claim that I am part of that conspiracy, I am not affiliated with the "other mysterious breeders out to get her".   I'm only wanting anyone who is thinking about dealing with this 'breeder" to do their homework, get the dog checked by a Vet before you take delivery but not their Vet for sure and lastly

.....BUYER BEWARE.

This report was posted on Ripoff Report on 12/22/2011 05:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/KOOL-ALASKAN-MALAMUTES-KOOL-SIBERIAN-HUSKIES-KOOL-SAMOYEDS/Lyons-Michigan-48851/KOOL-ALASKAN-MALAMUTES-KOOL-SIBERIAN-HUSKIES-KOOL-SAMOYEDS-Northern-Glories-Alaskan-Mala-812757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

Fine honest people. Nice friendly dogs.

AUTHOR: John v - (U.S.A.)

I'm a satisfied owner of a Norther Glories malamute mix. He is an incredible dog, and was also purchased as an older puppy. I've met the owners often, and that was before I'd even considered adopting an animal from them. They are honest hard working people. A family, raising wonderful dogs.

As a business, you develop certain rules to both protect yourself, and satisfy customers.  Purchasing a dog from them, and then deciding your idea of the correct way to handle it isn't an option. Plenty of information, rules, etc was given to you before you ever saw a puppy from them. I know, I've been there. Also, the packet given to you should have been read on the way home, or the moment you picked up  your pup. It contained vital information. It wasn't buried anywhere, it was a wealth of information. To be honest I've rarely purchased anything that came with as much information as my dog did.

Dogs get sick, people get sick. They have many long term residents there. They wouldn't have if the facility was dirty, or unhealthy. I've been there a few times, other than mud (which is a malamute accessory) the place has always been clean. Their pups and older dogs were always clean-ish. Again mud is going to come with any malamute kept in a yard. If you don't think so, you've not owned a malamute.

Deciding later, that you wanted a different result in your return policy, does not make the Kools dishonest. There was a spelled out policy you agreed to. Some might even call it a contract. :)

I found the Kools honest and nice people. I found their facility clean, and very spacious. I also know they care deeply for their dogs. Who couldn't? they're beautiful animals. Your mileage may vary, but a sick puppy here or there is going to happen. Trashing a business isn't the necessary way to deal with it. 
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#2 Consumer Comment

Responsible dog owner

AUTHOR: tomberlinman - (United States of America)

I have a couple question for the complainer..How long did you have the puppy before you became aware of the situation???? If it was several months later or even a month???? If you are a reponsible dog owner you would of had your puppy within a week to the vet for it's updates on shots and a physical and if that would have happen the VET would have fould there was a problem....RIGHT. I have gotten two malmutes from Kool Alaskan Malamutes,now Northern Glories and both within a week they had a physical and NOTHING found with any concerns and normally Kools like you to have your pet spayed or neutered right away so you normally as a RESPONSIBLE DOG HAVE THAT DONE NORMALLY WITHIN A MONTH. By reading your complaint it sounds like months after your puppy/dog was found to have a promblem??? is that KOOL PROBLEM....NOT you asd a dog owner are RESPONSIBLE FOR THE WELL BEING OF YOUR PET. I own 3..YES 3 Alaskan Malamutes and 2 were from Kools and there have been no concerns and are healthy as ever. Maybe you the complainer or the competitor have issuse at your household and that is why the pupy/dog has a problems. COMPLAINER..IF YOU CAN'T AFFORD THE DOG DO BUY ONE,THAT MEANS REGULAR ROUTINES TO THE VET AND NOT ONCE EVER YEAR OR TWO. I will again purchase another Mal from now Northern Glories.JUST MY 2 CENTS    
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#3 Consumer Comment

A Fantastic Place to Get a Dog From!!

AUTHOR: Anonymous - (United States of America)

I think Northern Glories/Kool Alaskan Malamutes is a wonderful place to get a dog from. I got my dog from there, and she was in the finest of health when I had gotten her, and she still is. My dog has gotten vet visits since I have gotten her and like I said, she is still in excellent condition! She's a very happy and sweet dog! The Kools family provided fantastic information to me, and answered all of my questions really well! Their dogs are wonderful conditions! They really care about the people who get dogs from them and they really care about their dogs. I got to meet a lot of the dogs there (other than my dogs parents, who are really amazing dogs too) and all the dogs were really sweet and kind! And they are all in wonderful health and excellent living conditions! Northern Glories is a wonderful place to get a dog from. I would love to get another one from them!

Also, a few of months back I had a family emergency. I had no one else to watch my dog, and I needed someone to look after her for a while, so they looked after her for me. And when I got her back she was in the excellent condition she has always been in! As you can see, they really care about their dogs and the people who get them!

Whoever made this ripoff report is probably a competitor just trying to make another breeder look bad, and that is very low of them.

Here's a couple of pictures of my lovely, extremely healthy, happy dog that I got from Northern Glories/Kool Alaskan Malamutes!
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#4 Consumer Comment

Kool Alaskan Malamutes

AUTHOR: tomberlinman - (United States of America)

Kool Alaskan malamutes offer fine Alaskan Malamutes. We have gotten two from them and both were puppies when we purchased them and neither had any concerns,Kools were very upfront with there information and the dogs were checked over by the vet. Anyone that has a complaint either is a competitor or just basically complains about anything to get something for nothing.Kool Alaskan Malamute is a great place to get a pet from and will get another one when the time comes. 
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