• Report: #459703

Complaint Review: KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T

  • Submitted: Mon, June 08, 2009
  • Updated: Mon, June 22, 2009

  • Reported By:Lafayette Louisiana
KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T
, California U.S.A.

KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T Fraudulent charges to FAX number. States (bogus name) of person who "went online" to add this "online touchtone services" to our company fax number. California

*UPDATE Employee: Contact us For Assistance

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I am the only person at our company who is authorized to make changes to our company's phone billing account and this month I immediately noticed an unauthorized service that was added to our account. The service was added to our FAX number and was being provided by OAN Services, Inc. / Kool Telecom, LTD- Kooltel America MTH, and their number was listed: 1-888-898-0850. I called the number to ask for information about the mysterious service that they were supposedly providing, but the number isn't a valid number - instead, I only get a recorded statement that the number was reached in error and must be dialed again.

Therefore, I called AT&T to question the "new service" that was added to our phone bill. AT&T customer service could not answer any questions regarding this service, instead they offered to transfer me to their number and offered me the same phone number to call in case I got disconnected. Fortunately, I didn't get disconnected and was able to speak with someone from Kool Telecom, LTD., who claimed that the service "must have been billed in error" and said that "Louann Harrison" went online and authorized the additional service to our account. There is no one by that name working at our company. I don't it's very unprofessional and inappropriate for AT&T to allow bogus/fraudulent charges to anyone's phone bill - that is theft!

Kitten
Lafayette, Louisiana
U.S.A.

This report was posted on Ripoff Report on 06/08/2009 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT/California/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT-Fraudulent-charges-to-FAX-number-States-459703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Contact us For Assistance

AUTHOR: Victoria - (U.S.A.)

Unfortunately the information provided is not sufficient for us to assist you.
Our call Center is open 24/7 and if you contact us we will be more than happy to assist you resolve this matter to you satisfaction.
Regards,
Customer Support
888-898-0850
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X