- Report: #459703
Report - Rebuttal - Arbitrate
Complaint Review: KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T
KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T, California U.S.A.
KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T Fraudulent charges to FAX number. States (bogus name) of person who "went online" to add this "online touchtone services" to our company fax number. California
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Therefore, I called AT&T to question the "new service" that was added to our phone bill. AT&T customer service could not answer any questions regarding this service, instead they offered to transfer me to their number and offered me the same phone number to call in case I got disconnected. Fortunately, I didn't get disconnected and was able to speak with someone from Kool Telecom, LTD., who claimed that the service "must have been billed in error" and said that "Louann Harrison" went online and authorized the additional service to our account. There is no one by that name working at our company. I don't it's very unprofessional and inappropriate for AT&T to allow bogus/fraudulent charges to anyone's phone bill - that is theft!
This report was posted on Ripoff Report on 06/08/2009 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT/California/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT-Fraudulent-charges-to-FAX-number-States-459703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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