ED Magedson – Founder
KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&Tbilled on ATT bill Chicago, Illinois United States of America
My 80 year old mother was charged fifty four dollars on her local Att phone bill for internet services . She does not have a computer or internet service. The billing was done thru a 3rd party biller called OAN services. They have a contract with Kool Telecom, Ltd to handle their billing. I contacted att and was advised that by law they have to accept 3rd party billing on the local bill and I would have to contact the company directly to receive a credit.
I contacted Kool Telcom and was advised that it was a billing error and credit would be issued in 2-3 billing cycles. My mother also had charge from Infocall,LLC and I was told to contact them at a different Telep. number for credit. They also claimed it was a billing error and the neither account was under my moms name.
This report was posted on Ripoff Report on 12/29/2009 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT/Chicago-Illinois-/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT-Kool-Telecom-Ltd-KoolTel-America-Mth-Ri-547028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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