• Report: #547028

Complaint Review: KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T

  • Submitted: Tue, December 29, 2009
  • Updated: Thu, January 14, 2010

  • Reported By: Lola — Chicago Illinois United States of America
KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T
billed on ATT bill Chicago, Illinois United States of America

KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T Kool Telecom, Ltd-KoolTel America Mth Ripped off my 80 year old mother. They charge her 54.25 on her Att local phone bill for internet services. My mother does not have a computer or internet servic Chicago, Illinois

*UPDATE Employee: Please contact us for assistance

*Consumer Comment: Contact ATT

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My 80 year old mother was charged fifty four dollars on her local Att phone bill for internet services .  She does not have a computer or internet service.  The billing was done thru a 3rd party biller called OAN services.  They have a contract with Kool Telecom, Ltd to handle their billing.  I contacted att and was advised that by law they have to accept 3rd party billing on the local bill and I would have to contact the company directly to receive a credit.


I contacted Kool Telcom and was advised that it was a billing error and credit would be issued in 2-3 billing cycles.  My mother also had charge from Infocall,LLC and I was told to contact them at a different Telep. number for credit. They also claimed it was a billing error and the neither account was under my moms name.


This report was posted on Ripoff Report on 12/29/2009 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT/Chicago-Illinois-/KOOL-TELECOM-LTD-KOOLTEL-AMERICA-MTH-OAN-ATT-Kool-Telecom-Ltd-KoolTel-America-Mth-Ri-547028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please contact us for assistance

AUTHOR: Victoria - (U.S.A.)

Unfortunately the information you provided is not sufficient for us to assist you; please contact our Customer Care Team and we will do our best to resolve this matter to your satisfaction.

Regards,

Customer Care Team

Tel 888 898 0850

Support@kooltelamericasupport.com

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#2 Consumer Comment

Contact ATT

AUTHOR: Nc - (U.S.A.)

Hi,

I just had a similar experience with our ATT Wireless and unauthorized charges. They had a bogus contact number and we couldn't  get them to stop. We contacted ATT and they put a stop to them and credited our phone bill.

Contact ATT and they can put a block on them so she won't be charged anymore. These scam companies make me so mad!!

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