KOOL TELECOM,LTD, KOOLTEL AMERICA MTH, OAN SERVICES,INC KOOL TELECOM,LTD-KOOLTEL AMERICA MTH This company charged me on my ATT bill. I have no idea why. They appear to be some long distance carrier but I do not use long distance service. How they got my number I do not know. I just have to sa Internet

When fraudulent charges appeared on my local phone bill from third party "outside providers" for services I'd never ordered, I contacted my phone company. Verizon offered to block all outside providers from my personal account but said they were required by the FCC to allow outside providers to bill their services through Verizon. This dates back to when the FCC deregulated telecommunications and forced larger companies to bill for smaller companies in an attempt to level the plaing field and prevent monopolies.  Instead, it opened the door to widespread fraud by these third-party providers. Typically, I pay the phone bill without looking at the details unless it is way out of line with my usual monthly bill -- this bill was only about $45  more than usual, and I would have just paid it except the words "outside providers" happened to catch my eye and I got curious.  How many oblivious customers have been similarly scammed and don't know it?

Unfortuntely, companies like Verizon are powerless to stop these crooks unless individual customers call to have their accounts blocked. I would advise everyone out there to do this but scrutinize your phone bill anyway for such fraudulent charges

I have tried contacting you. Email and phone. 

Unfortunately the information provided on this report is not sufficient for us to assist you; however KoolTelAmerica takes this matters very seriously and the satisfaction of our customers is very important to us.

I can assure you that if you contact our Customer Care Team, this will be resolved.

Regards

Corporate Customer Service

KoolTel America

Email: Support@kooltelamericasupport.com Toll-free phone: (888) 898-0850