• Report: #965063

Complaint Review: KSL LETTINGS - D J KEYSERVICES, CYPRUS

  • Submitted: Mon, November 05, 2012
  • Updated: Thu, January 17, 2013

  • Reported By: sarah-2012 — Oroklini Hills 11 Internet United Kingdom
KSL LETTINGS - D J KEYSERVICES, CYPRUS
Internet United States of America

KSL LETTINGS - D J KEYSERVICES, CYPRUS RUSSELL FLICK RENTED ME A DIRTY AND MICE INFESTED PROPERTY, Internet

*Consumer Comment: KSL - Cowboys

*General Comment: Poor service KSL now called superior lettings......

*General Comment: Poor service KSL now called superior lettings......

*Author of original report: LIES LIES LIES .....

*REBUTTAL Owner of company: In Response to Report: 965063

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BEWARE AND BEWARNED OF KSL LETTINGS/PROPERTY MANAGEMENT - LARNACA, CYPRUS !!!

I was in England looking at properties to rent long term and came across KSL Lettings. We exchanged emails over OROKLINI HILLS 11 BLOCK D21. I was told it would take 5 working days to sort things out and paid my deposit (300) 7th august and was moving in 31st august. 

When I arrived on 31st to the office I paid four months rent in advance (1400 euros). I signed the contract (silly me) and was given the keys. No one showed me around the apartment which is what I thought would happen. I arrived at the apartment to find it filthy dirty. No Inpsection or clean had taken place before I arrived. No maintenance on the apartment done either. The floor, you could not walk on it but slide everywhere. The toilet was heavily urinated all over and down the toilet. Soap and hairs in the bath tub and along the walls. The fridge was so dirty and heavily stained. The place was FILTHY DIRTY!!!

I noticed NO WATER. KSL (RUSSELL FLICK) Emailed me to tell me to go onto the roof and switch over the taps. With everything being foreign to me I went in search for the roof but could not get onto the roof. The taps are NOT on the roof and if he did his inspection he would have known this. I found the switch inside the apartment and when I switched it on, the boiler started to leak everywhere. Water and electrics don't go... There was no HOT water either. and NO AC. KSL stated they would send someone on monday a plumber to sort this matter out. Monday came and NO PLUMBER ARRIVED. I Moved in on friday 31st August and had to leave the apartment 4 days later.

Surprise Surprise, my first night I was woken at 3am to a mouse biting my toe. I am petrified of mice. Due to the filth of the place I am not surprised mice was roaming the place. Food remaining in the cupboards and the last tenants rubbish and other bits still remained in the apartment. You could tell this apartment wasn't lived in for such a long time and no doubt only pleased to get someone from overseas to rent it. I was bullied into staying longer than I should off. OROKLINI HILLS 11 BLOCK D21 is inhabitable and no can live in such conditions that I was made to live especially pay for living there. I signed the contract and therefore unable to claim any money back. It wasn't like I used a lot of electric or even water. NO HOT WATER AND NO AC.

I spent the remaining 4 nights wide awake watching 3 mice roam the apartment and at times needed to use the bathroom and couldn't due to mice running around. 

KSL have stated 'if I leave the property I would not get a penny back' A woman on her own and no where else to go to I remained until i could not take anymore of the mice roaming the place. Mice carry disease...

Sadly, the landlord refuses to even deal with this issue too. The pair of them are totally useless men. If I had a property and I knew my tenants were upset over my property I would be completely ashamed of myself for allowing someone to live there. I asked if I could move somewhere else, NO! I asked to be released from the contract considering I have just moved in again, NO. Ron Temperly the landlord, refuses to speak with me. 

OROKLINI HILLS 11 BLOCK D21 IS INFESTED WITH MICE AND I SEEN 3 MICE ROAMING AROUND AND I'M SURE THERE IS MANY MORE AROUND. 

I hung up a cheap beach dress oneday and I came back to the dress being chewed by mice. I still have the dress and I have pictures to prove which I need to download of my phone and place online asap. 

IF YOU RENT OR ADVERTISE YOUR PROPERTY WITH KSL LETTINGS - NO INSPECTION IS DONE. NO CLEAN IS DONE. NO MAINTENANCE IS DONE. IF HOWEVER IT WAS DONE, HE WOULD OF KNOWN THAT:

1) NO HOT WATER
2) NO AC
3) THE PROPERTY WAS FILTHY DIRTY
4) MICE DROPPINGS WAS IN THE BEDROOM
5) THE BATHROOM WAS HEAVILY URINATED WITH SOAP AND HAIRS
6)THE BOILER LEAKING
7) TH FRIDGE HEAVILY STAINED
8) THE FLOOR - YOU COULD NOT WALK BUT SLIDE ALL OVER IT
9) FOOD REMAINING IN THE CUPBOARDS
10) THE WATER TANK IS DOWNSTAIRS NOT ON THE ROOF !!!

The lift did not work or go to the 3rd floor. No mailbox key was given and someones car had been left for months and months in my car parking space.

IF AN INSPECTION HAD TAKEN PLACE - KSL LETTINGS IN LARNACA WOULD HAVE SPOTTED EVERYTHING I NOTICED WITHIN MINUTES.

I should have inspected the property before hand but I paid in GOOD FAITH and expected to do a surface clean but not some heavy duty clean. Not an utter of an apology from KSL OR RON TEMPERLY CROSSED THEIR LIPS REGARDING THEIR SERVICES AND BAD SERVICES TO ME.

I Didn't expect to move to cyprus to move out of a place 4 days later especially with paying four months and deposit down in the first place. And I didn't expect to share my apartment with MICE !!!

I just think people need to be aware of dealing with KSL. if however you need to rent an apartment, make sure you rent from a CREA REGISTERED COMPANY. YOU CAN CONTACT CREA THEMSELVES AND THEY HAVE MANY REGISTERED COMPANIES. KSL ARE REGISTERED BUT NOT CREA REGISTERED!!!

KSL mentioned I breached the contract by contacting the landlord but it clearly shows on the contract due to the affect of the property I am allowed to contact the landlord via text, fax or email. I did via text and email. I broke no breach of my contract. I expected to rent an apartment clean and mice free and all I got was an apartment filthy dirty and infested with mice and no maintenance done. I pitty anyone renting from KSL. Bewarned and be aware just how they run, operate their business. I would never have walked if these issues was dealt with right away. I would never have rented the apartment if I seen it on a face value, no one would! 

Don't rent a property from overseas without seeing it first. Remember any complaints contact CREA in Nicosia as they help you for FREE and will invesitgate for you. Wish I knew this information before I was looking for property before I arrived in Cyprus, but I have learnt the hard way and an expensive way too. 


This report was posted on Ripoff Report on 11/05/2012 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/KSL-LETTINGS-D-J-KEYSERVICES-CYPRUS/internet/KSL-LETTINGS-D-J-KEYSERVICES-CYPRUS-RUSSELL-FLICK-RENTED-ME-A-DIRTY-AND-MICE-INFESTED-P-965063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

KSL - Cowboys

AUTHOR: aergid - ()

 I also have a hooro story about KSL.

 

6 yrs ago when I first moved to Cyprus I went to KSL for a Rental property in Pervolia.

 

After Russel showed me around a few properties to find a suitable one I decided on a 3 bed villa in Pervolia.

I kept turning other places he showed me down due to my 2 GSDs may have had issues (either no walls or private pool etc etc.

I moved into the property after signing my tenancy agreement and paying 1 month rental in advance for deposit (800e).

After 2 days I recevieved a call from KSL stating that I had dogs in the house which was against my agreement and i would have to leave and lose my deposit for breaking the contract. The lanlord had complained to them

i explained to the lady that Russel knew I had dogs and when I signed the contract he said it didnt really matter. She informed me that Russel was sitting next to her and had no knowledge of me having dogs (lies lies lies)....

I then said is there any way this could be sorted as my fiancee was moving over from uk the next week and i wanted to be sorted for her coming. The answer i received was:

"who said she could stay in the house?' I asked what do you mean, she said Are you sub letting? I said no its my fiancee and she was always going to move in. I was told this wasnt allowed as i am the onoy person named on the contract. As if i wanted a 3 bed villa to myself...

Eventually it was decided that KSL would take a 2nd deposit (800e) ad wanted my credit card number for furthher deductions if the dogs damaged the house. I refused and spoke with ta lawyer.

The lawyer said stop paying all rent and squat until they try to evict you in court. I refused that option and instead again went to speak with KSL (with my fiancee this time). I had the second deposit and the next months rent in cash ready to pay. Russell then started to shout stating I was a lier and that the landlord was sick of me and wanted me out of his property and that KSL would not accept my rent money.

Now the cruncher:

That evening feeling really deflated i headed back to the house, my neighbour informed me that the landlord was staying in a house 3 doors down.

My fiancee and i went to speak with him and his wife.  They were shocked that we turned up at the door. The landlord informed me that KSL had informed him that I was violent and had threatened him and not to approach me and that KSLs lawyers would handle it.

I was shocked and explained exactly what had occurred to the landlord. he couldnt belive what i had gone through and told me he had nop idea about any of it. he especially commented on the dogs stating he loved dogs and and if asked would not have an issue with them but KSL had never spoke to him of it.

I invited him to the house for a look which he did and rsen that the house was being looked after very well and that our dogs were well behaved.

As he looked around he asked what had happeed to his smoke detectors wich i had no idea. he informed me that KSL had charged him 600e to "Fire proof' his house prior to renting it out. They charged him for smoke detectors, fire extinguishers and a fire blanket.  The only thing in the house was the blanket, so KSL had pocketed the money.

 

Apologies for the bad english and punctuation but this still upsets me...

 

btw the landlord sacked KSL and we stayed at the property for a further 2 years without incident..

 

KSL - Ripping Off B******s......

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#2 General Comment

Poor service KSL now called superior lettings......

AUTHOR: Ebs - (United Kingdom)

I also have had dealings with KSL and they owe me a considerable amount of money! They have now changed their name to superior lettings cyprus however expect to receive similar poor service. Avoid this company at all cost.
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#3 General Comment

Poor service KSL now called superior lettings......

AUTHOR: Ebs - (United Kingdom)

I also have had dealings with KSL and they owe me a considerable amount of money! They have now changed their name to superior lettings cyprus however expect to receive similar poor service. Avoid this company at all cost.
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#4 Author of original report

LIES LIES LIES .....

AUTHOR: sarah-2012 - (United Kingdom)

I am NOT going to have a slagging match online. If you want to take me to court go ahead. I will happily go to court and have my say.

You did not advise me that you wanted to inspect the property and I refused so that is a complete lie. All property management people DO INSPECT PROPERTIES after all isn't that what a property management is being paid to do, look after the investments of the property.

I did NOT leave CYPRUS after 4 days. I stayed til end of September 2012. CREA will know that after all we was speaking on the phone to my cypriot phone number. I also have proof of my flight ticket when I left and I did not leave cyprus after 4 days. 

If you want to sue for damages go ahead. I will gladly go to court and voice my issues in court. I have nothing to hide. I asked you to come see me in the apartment and see what I see, you refused on the phone. You then stated I knew about all of these issues before hand which was also a lie on the phone to you cuz anyone in their right mind would never rent a property with all these issues. 

I did write one thread on another site which is being investigated right now which doesn't mean it has been taken down for good. And no doubt you threatened to bully them with a law case which obviously is something they don't want, but I will gladly welcome going to court. 

You can try and take down all my post but obviously you cannot get this one taken down at present and if it does, I will continue to voice my concerns over my issues and you as a property lettings agency. I have a right to speak up and warn people of my experiences with you and that is exactly what I am doing.

I did NOT change my mind over living in cyprus and I do intend to come back and live my dream and it will happen, I just wont rent from YOU ever again. 

At the end of the day. I will not get into a slagging match online with you and if you want to take this matter further, go ahead. I will gladly go to court if that is where you are taking me. I will not lower myself to fight online but continue to open up more threads elsewhere to warn people about MY experiences with KSL.

And it clearly shows what lies you have written regarding me refusing you to inspect the property lol who would refuse that? Not one utter from you was there about you inspecting the property. Sorry for me to even think 'YOU DON'T INSPECT PROPERTIES' ........ I thought all DO! SO, with you stating that, clearly shows you DON'T inspect properties. 

This situation is in the hands of the right people CREA and they inspect letting agency's and they have all my info regarding the situation.

You can write what you like Russell but at the end of the day you are just fighting to save your company and its name but the fact is: I know the truth and you come out with some lies. And going to court will truly help me cuz I will finally have my say in court.... And I look forward to it !!!!! 

See you there :)
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#5 REBUTTAL Owner of company

In Response to Report: 965063

AUTHOR: KSL Cyprus - (Cyprus)

IN RESPONSE TO THIS POSTING

Due to the complete inaccuracy of events as stated by Ms Shaikh her comments
have already been removed from other forums by the forum supervisors who have
agreed that they breach forum rules. Further to this Ms Shaikh is now being
pursued by our lawyers for considerable damages.

Our response.

We were contacted by Ms Shaikh on the 13th July this year. At this point Ms
Shaikh informed K.S.L of her intention to move permanently to Cyprus.

Ms Shaikh decided that she wanted to rent a property remotely from the UK
without either seeing the location of the property or the property itself, this
she was advised not to do by our Larnaca staff. Ms Shaikh decided against our
advice to rent a property in this way and continued with the rental remotely.

Ms Shaikh informed us at this point that she could not provide any references
for the landlord, she also informed us that she did not have any job to go to
in Cyprus. This being the case the landlord requested Ms Shaikh provides three
months rent as a bond against the property this Ms Shaikh agreed to.

On arrival in Cyprus Ms Shaikh collected the keys to the property and the
following day complained to the office that she was unhappy with her choice of
property. At this point our Larnaca staff offered whatever assistance they
could to settle the tenant, Ms Shaikh refused all offers of assistance.

Over the next couple of days the situation escalated with our office receiving
various complaints and again when offered any assistance Ms Shaikh simply
refused our offers of help and would not enter into any civilized communication
with our office.

After just four days in Cyprus Ms Shaikh decided to return to the UK. 

The landlord of the property decided not to return Ms Shaikhs deposit for the
following reasons.

Ms Shaikh had stated that she was moving to Cyprus permanently and without any
references or job and against his better judgement he agreed to Ms Shaikh
taking a tenancy in his property.

In the landlords opinion in just four days Ms Shaikh had made the decision that
she had made a mistake in moving to Cyprus and as such was simply trying to
create a fictitious situation in order that she could obtain her deposit back.

It is worth noting Ms Shaikh entered into a rental contract with the property
owner and not K.S.L.

All bonds are held by the owner and any deposit returns would have needed to be
made at the discretion of the owner.

K.S.L
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