- Report: #965063
Report - Rebuttal - Arbitrate
Complaint Review: KSL LETTINGS - D J KEYSERVICES, CYPRUS
KSL LETTINGS - D J KEYSERVICES, CYPRUSInternet United States of America
KSL LETTINGS - D J KEYSERVICES, CYPRUS RUSSELL FLICK RENTED ME A DIRTY AND MICE INFESTED PROPERTY, Internet
*UPDATE Employee: KSL wrongly using Superior name.
*Consumer Comment: KSL - Cowboys
*General Comment: Poor service KSL now called superior lettings......
*General Comment: Poor service KSL now called superior lettings......
*Author of original report: LIES LIES LIES .....
*REBUTTAL Owner of company: In Response to Report: 965063
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I was in England looking at properties to rent long term and came across KSL Lettings. We exchanged emails over OROKLINI HILLS 11 BLOCK D21. I was told it would take 5 working days to sort things out and paid my deposit (300) 7th august and was moving in 31st august.
When I arrived on 31st to the office I paid four months rent in advance (1400 euros). I signed the contract (silly me) and was given the keys. No one showed me around the apartment which is what I thought would happen. I arrived at the apartment to find it filthy dirty. No Inpsection or clean had taken place before I arrived. No maintenance on the apartment done either. The floor, you could not walk on it but slide everywhere. The toilet was heavily urinated all over and down the toilet. Soap and hairs in the bath tub and along the walls. The fridge was so dirty and heavily stained. The place was FILTHY DIRTY!!!
I noticed NO WATER. KSL (RUSSELL FLICK) Emailed me to tell me to go onto the roof and switch over the taps. With everything being foreign to me I went in search for the roof but could not get onto the roof. The taps are NOT on the roof and if he did his inspection he would have known this. I found the switch inside the apartment and when I switched it on, the boiler started to leak everywhere. Water and electrics don't go... There was no HOT water either. and NO AC. KSL stated they would send someone on monday a plumber to sort this matter out. Monday came and NO PLUMBER ARRIVED. I Moved in on friday 31st August and had to leave the apartment 4 days later.
Surprise Surprise, my first night I was woken at 3am to a mouse biting my toe. I am petrified of mice. Due to the filth of the place I am not surprised mice was roaming the place. Food remaining in the cupboards and the last tenants rubbish and other bits still remained in the apartment. You could tell this apartment wasn't lived in for such a long time and no doubt only pleased to get someone from overseas to rent it. I was bullied into staying longer than I should off. OROKLINI HILLS 11 BLOCK D21 is inhabitable and no can live in such conditions that I was made to live especially pay for living there. I signed the contract and therefore unable to claim any money back. It wasn't like I used a lot of electric or even water. NO HOT WATER AND NO AC.
I spent the remaining 4 nights wide awake watching 3 mice roam the apartment and at times needed to use the bathroom and couldn't due to mice running around.
KSL have stated 'if I leave the property I would not get a penny back' A woman on her own and no where else to go to I remained until i could not take anymore of the mice roaming the place. Mice carry disease...
Sadly, the landlord refuses to even deal with this issue too. The pair of them are totally useless men. If I had a property and I knew my tenants were upset over my property I would be completely ashamed of myself for allowing someone to live there. I asked if I could move somewhere else, NO! I asked to be released from the contract considering I have just moved in again, NO. Ron Temperly the landlord, refuses to speak with me.
OROKLINI HILLS 11 BLOCK D21 IS INFESTED WITH MICE AND I SEEN 3 MICE ROAMING AROUND AND I'M SURE THERE IS MANY MORE AROUND.
I hung up a cheap beach dress oneday and I came back to the dress being chewed by mice. I still have the dress and I have pictures to prove which I need to download of my phone and place online asap.
IF YOU RENT OR ADVERTISE YOUR PROPERTY WITH KSL LETTINGS - NO INSPECTION IS DONE. NO CLEAN IS DONE. NO MAINTENANCE IS DONE. IF HOWEVER IT WAS DONE, HE WOULD OF KNOWN THAT:
1) NO HOT WATER
2) NO AC
3) THE PROPERTY WAS FILTHY DIRTY
4) MICE DROPPINGS WAS IN THE BEDROOM
5) THE BATHROOM WAS HEAVILY URINATED WITH SOAP AND HAIRS
6)THE BOILER LEAKING
7) TH FRIDGE HEAVILY STAINED
8) THE FLOOR - YOU COULD NOT WALK BUT SLIDE ALL OVER IT
9) FOOD REMAINING IN THE CUPBOARDS
10) THE WATER TANK IS DOWNSTAIRS NOT ON THE ROOF !!!
The lift did not work or go to the 3rd floor. No mailbox key was given and someones car had been left for months and months in my car parking space.
IF AN INSPECTION HAD TAKEN PLACE - KSL LETTINGS IN LARNACA WOULD HAVE SPOTTED EVERYTHING I NOTICED WITHIN MINUTES.
I should have inspected the property before hand but I paid in GOOD FAITH and expected to do a surface clean but not some heavy duty clean. Not an utter of an apology from KSL OR RON TEMPERLY CROSSED THEIR LIPS REGARDING THEIR SERVICES AND BAD SERVICES TO ME.
I Didn't expect to move to cyprus to move out of a place 4 days later especially with paying four months and deposit down in the first place. And I didn't expect to share my apartment with MICE !!!
I just think people need to be aware of dealing with KSL. if however you need to rent an apartment, make sure you rent from a CREA REGISTERED COMPANY. YOU CAN CONTACT CREA THEMSELVES AND THEY HAVE MANY REGISTERED COMPANIES. KSL ARE REGISTERED BUT NOT CREA REGISTERED!!!
KSL mentioned I breached the contract by contacting the landlord but it clearly shows on the contract due to the affect of the property I am allowed to contact the landlord via text, fax or email. I did via text and email. I broke no breach of my contract. I expected to rent an apartment clean and mice free and all I got was an apartment filthy dirty and infested with mice and no maintenance done. I pitty anyone renting from KSL. Bewarned and be aware just how they run, operate their business. I would never have walked if these issues was dealt with right away. I would never have rented the apartment if I seen it on a face value, no one would!
Don't rent a property from overseas without seeing it first. Remember any complaints contact CREA in Nicosia as they help you for FREE and will invesitgate for you. Wish I knew this information before I was looking for property before I arrived in Cyprus, but I have learnt the hard way and an expensive way too.
This report was posted on Ripoff Report on 11/05/2012 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/KSL-LETTINGS-D-J-KEYSERVICES-CYPRUS/internet/KSL-LETTINGS-D-J-KEYSERVICES-CYPRUS-RUSSELL-FLICK-RENTED-ME-A-DIRTY-AND-MICE-INFESTED-P-965063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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