- Report: #903967
Report - Rebuttal - Arbitrate
Complaint Review: Kabam
Kabam959 Skyway Rd, Suite 100, San Carlos, California 94070 Internet United States of America
Kabam Kabam.com False Accusations, Cheating, Libel, Customer Support Internet
*Author of original report: New Information Regarding Josh Kabam's Libel of Users suffering from Game Play Problems on Thirst of Night
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Ever since May 31, 2012, the "Thirst of Night" world called Carpathian experienced some "instability issues". Players reported having troops vanish, stuck marches, vanishing resources, and other problems.
A couple of hours ago, one of Kabam's Customer Support representatives, named Josh Kabam, posted two threads. One thread addressed the "vanished troops", and the other was about the "stuck marches".
In both, he states that cheaters experience a lot more issues with game instability than honest players. However, I've played for free this whole time and have done so without any "third party add-ons". I've had troops vanish, resources disappear, troops didn't appear in the troop pool after being trained, stuck marches--the works. [continued below]....
Some players buy the in-game currency, called rubies. They've also had the same problems. And Kabam sees fit to call them "cheaters" also. Whether free or paying player, being falsely accused of "cheating"--all because of having game play problems--is upsetting.
This was done on their forum. Now anyone that has problems with the game will be harassed in-world for "cheating", when that's simply not the fact in many cases.
All of Kabam's games should be avoided, as their respective forums are loaded with complaints. When all you want to do is play a game and have a little fun, somehow "being branded a cheat" and hounded for it doesn't sound "fun".
This report was posted on Ripoff Report on 06/28/2012 12:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kabam/internet/Kabam-Kabamcom-False-Accusations-Cheating-Libel-Customer-Support-Internet-903967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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