• Report: #1073141

Complaint Review: Kameli Shae Reed Leo

  • Submitted: Mon, August 05, 2013
  • Updated: Mon, August 05, 2013

  • Reported By: etsyuser — Corpus Christi Texas
Kameli Shae Reed Leo
Tallahassee, Florida USA

Kameli Shae Reed Leo, Global Things, Global Things - Etsy, Ladyfingahs, Kameli Shae, Art of Cloth, Bad Business Practices, Unprofessionalism in Client Relations Tallahassee Florida

*REBUTTAL Owner of company: Re-iteration

*Author of original report: Honest Facts!

*REBUTTAL Owner of company: Smear Campaign

*Author of original report: What Apology?

*REBUTTAL Individual responds: Apologies to you...

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 I submitted an order with this online retailer on June 17, 2013 via an online etsy store. Most of the reviews were positive with only a few neutral. As a part of the order, you are required to give the name of the type of materials that you seek. I penned the name wrong on one of the orders and received correspondence from the retailer on Friday, June 21st that she needed it by noon. I did not make the deadline, but sent the information anyway figuring that my package would be mailed on Monday or Tuesday.  I received no correspondence from the retailer the whole next week. I sent a number of messages via Etsy and also via regular email asking for the status of my order or package. No message at all were received from the seller. My next course of action was to file a complaint via Etsy regarding package not being received. Still no responses were received. Etsy has it's own deadline and on the date of the deadline, the seller finally emailed me saying that there was an accident of some sort (personal tragedy) where family was in car accident and that I would receive an extra item in my package. Okay, all was forgiven at this point even though the seller never asked what she could do to remedy the situation or let me pick extra item, etc. A shipping label was created on July 10th (the due date for Etsy's system of complaint). I again waited to see if my package shipped and still nothing. I sent another email asking about the package since a label was created, but nothing was every received by USPS (shady). I also payed via PayPal and decided to have them research/file complaint on the 14th. Miraculously, the package shipped on the 15th. I decided that all of these actions and my not receiving the package until a month after it was purchased, warranted a bad review. The seller in turn decided that I needed a bad review due to not being "understanding." Obviously this was out of retaliation since I have a bunch of emails and correspondence where I could never get a response from the seller. On my side, I definitely tried to contact the seller even after her accident and the validity of the accident has never even come into question. I did some research and do see Facebook posts and other profiles where the that couldve come into question - but I chose not to even mention it to the seller. I have to draw a conclusion that the seller is in the business of retaliating against clients and bad business practices. The customer is always right, and in this case I feel that I am justified in submitting a negative review.


This report was posted on Ripoff Report on 08/05/2013 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kameli-Shae-Reed-Leo/Tallahassee-Florida/Kameli-Shae-Reed-Leo-Global-Things-Global-Things-Etsy-Ladyfingahs-Kameli-Shae-Art-1073141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Re-iteration

AUTHOR: allergictobullies - ()

 Again, I surrender! As a peace offering, I would like to extend a complimentary 1 yard cut of fabric to this customer as another attempt to hug and make up. I am willing to do that knowing that our commentary can NOT be erased. At this point, we both are behaving badly as she is going in circles to prove something that I helped her provide proof of. I am sure that we both have other things that we could be using our precious time and energy on. Nail me to the cross...

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#2 Author of original report

Honest Facts!

AUTHOR: etsyuser - ()

A. Apologies only received when accompanied by threats and defense mechanisms. If you are going to truly own up to something then OWN up....don't include the words "but", "well she did this" or "this also happened".

B.  There are no rumors present. If you post pictures/proof post pictures of my many messages that went unanswered? Where are those pictures? Please post ACTUAL proof of your response? If there is any, I'd like to see. If you are implying that generating a shipping label and saying "Im going to ship it" is your response, then you failed in that aspect as well. I've posted pics.

c. And yet you continue to comment on something that is MINE...this is not your site..this is not Etsy. Your crossover from customer to business owner makes no sense - I haven't SOLD ANYTHING TO YOU.

D. A vague comment on a negative rating? Hmm. That makes sense! Whether the profile is important or not is of no concern to a SELLER! That is none of anyone's business if my 'BUYER' rating is low now due to your ONE SLANDEROUS rating. You just said it was vague!

E. Proof is proof. Please post a pic of your response. My post says nothing of the sort. It says the package took a VERY long time to get here and that I WOULDVE LIKED THE OPPORTUNITY to shop elsewhere. It's in plain English. Im sure you understand it. The words are true..I sent message after message after message. Please see posted picture.

 F. I don't have multiple pages or aliases. This is a mute point. But I will reiterate - I AM THE BUYER...NOT THE SELLER. Period.

G. I was speaking of the fabrics themselves, that are beautiful. Guess you are reading too much into what has been said. Yet again. I meant not downplaying your craft/fabrics, etc....simply stating facts about a timeline. PERIOD. Get it!

 H. Your answers are so very one-sided. No one has told you how to run your business. You have read entirely too much into what has been said. Again, go take a picture and post ALL of the correspondence that I sent (Etsy, Emails, Paypal, etc.). Don't leave it one-sided, which is what you continue to do. You continue to apologize and threaten and downplay my complaint all in the same sentence. THAT IS not an acknowledgement at all! Just the simple fact that you keep replying on MY customer review continues to show the poor customer service. Any other business professional would've dropped it by now. Since you question my "business" Etsy ,etc...if you only have one bad review..what is the big deal? You have such a great rapport, will one review tarnish it? Hmm...maybe you should turn the other cheek and consider someone else's side....

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#3 REBUTTAL Owner of company

Smear Campaign

AUTHOR: Etsyseller - ()

 A. "This seller obviously has no idea what an apology is." - I apologized many times over for all that has transpired per my mistakes.

B.  "There is no such thing as a smear campaign if I tell you where I will leave honest reviews of your customer relations????" - smear cam·paign - sustained slander: a concerted effort to damage somebody's reputation by spreading harmful rumors about him or her. In her original review, she stated she should have been "refunded my money to shop somewhere else", but when I finally had the chance to see her filed case I kept seeing where she wanted a status update on her order. My next instinct was to fill the order and not refund her payment. Again, I did not notice her asking for a return of funds, so I filled her order. Matter of fact, I responded via Etsy on the case report and still saw no request of monies. Therefore, I sent her the order; plus, an extra cut of fabric.

c. "I have yet to hear one or receive one unless it is laced with threats against myself or NOW my own business." - Ummm, what is she not seeing? Even on this forum and in this post I am apologizing, again. If my comments can qualify as a threat, it is because at this point the ordeal where she was my customer is really over. In my eyes, she is a business owner making an attempt to "smear" my business. She wants to sneak in more examples of how she was wronged as a customer. Her posts are laced with "suggestions" on not just customer relations, but there are "suggestions" on how to operate my business. I have not made any attempts at slandering Haute Brown Sugar. Yet, as a customer, she can be asked not to make further contact with me and that is what I have done. In all fairness, we, both, can be seen as harassing since that is behavior that threatens or torments somebody, especially persistently. All of the banter...

D. "Her review only came days after I chose to leave feedback with an honest opinion." - I committed the same act. In return, this all started. If she was so traumatized and wronged by my actions, why not go through all of this ordeal before I left her feedback on an Etsy profile that she suggests she will no longer be affiliated with. If the Etsy account doesn't matter, why bother with all of this? Unless, she retaliates (gasp)?! Yes, I said that she is "not very understanding" because after seeing that she wrote a detailed review of my business I felt it necessary to vaguely state how I felt. I do repeat that my comment was vague. 

E. "Maybe if I wouldve given her an extra two weeks to send it and give a positive report back on a 6 week purchase - she would've been happy?" Happy?! I obviously value my customers; my rapport proves that. Again, if I had acted on my initial notice of her case, then maybe that comment would have been warranted. Yet, even she stated that I took extra days to actually put the package in the mailbox. I truly believe that my actions are warranted the necessary review, but customers need to understand that they, too, are owed reviews, as well. I believe that if anyone takes the time to see her review, that they may readily assume (as I did) that the customer outright asked for a return, I refused it and then, I sent her order instead... I did not get that she wanted a refund. Although, in hindsight, I should have considered doing so early on during the transaction.

F. "I took my only alternative course of action to leave reviews online since Etsy is at a stand still." - Again, she did not further her campaign until a week after I left her customer review. Now, let's understand that on Etsy she has a personal slash business profile that includes her business logo. To me, that constitutes her placing orders as both a personal shopper and business shopper, but I can see where she thinks her business profile should be off limits. In a reply to her on Etsy I mentioned all of the names she goes by on the web (the list may not be conclusive) as a response to her mentioning all of my web identities. Matter of fact, she has done that on this forum, as well. That is just my way of showing her that we both are entitled to research and we both have made no attempts at hiding our true identities.

G. "I have not downplayed her craft or business" - How can she? Oh, but she has! Since she is filing these "reports" against my business. Downplaying?! Well, ALL businesses will, at some point, encounter an unhappy customer (whether a little or a lot). What makes the biggest difference is how those matters are dealt with. I thought I was making good on this transaction by giving her what she paid for. Plus, an extra cut of fabric. Let's understand that although this is the Ripoff Report, I have made NO attempts at ripping anyone off!

 H. "I will make updates as I wait to see whether the seller has truly moved forward or chooses to continue to retaliate by contacting my business relations." - I have tried to move forward, but some of the things she last mentioned can not go unanswered.

 

I have attached some proof to all of this back and forth. In the end, I can't seem to figure out what this lady still wants from me. I surrender to all for I was late sending a package to a customer. To all who reads this do understand that there are three sides to every story. I encourage anyone to do their own research of my company. I can not please everyone, but I do try to make up for my mistakes (within in reason). Admittedly, I let an accident steer me in the wrong direction with this initial transaction. Apparently, this customer likes to have the last word. Well, again, I surrender! I feel that she and I may be at the point of no return. As a peace offering, I would like to extend a complimentary 1 yard cut of fabric to this customer as another attempt to hug and make up. I am willing to do that knowing that our commentary can NOT be erased. At this point, we both are behaving badly as she is going in circles to prove something that I helped her provide proof of. I am sure that we both have other things that we could be using our precious time and energy on. Nail me to the cross, if you may, but, again, I've slapped my hand, said sorry, yet, I am making another attempt at moving forward...

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#4 Author of original report

What Apology?

AUTHOR: etsyuser - ()

 This seller obviously has no idea what an apology is. There is no such thing as a smear campaign if I tell you where I will leave honest reviews of your customer relations???? I have yet to hear one or receive one unless it is laced with threats against myself or NOW my own business. The timeline that the seller refuses to admit to is that I missed her deadline, but paid for my items (and then if she will glance at a calendar) waited an additional 3 WEEKS for the item to even ship (not the received date - to SHIP from seller). None of my messages were addressed at all until I filed the proper complaints so that I wouldnt miss the deadline to get my money back. When I speak about feedback - I left feedback regarding my experience as a buyer = she took a month and never corresponded with me. Her negative feedback = I paid and waited to hear from her, somehow those two things dont equal out. Her review only came days after I chose to leave feedback with an honest opinion. Leaving negative feedback for someone and saying that they were "not very understanding" has nothing to do with the fact that she got my money in a timely manner, and I should've received my items in the same fashion. Maybe if I wouldve given her an extra two weeks to send it and give a positive report back on a 6 week purchase - she would've been happy?

**It was mentioned where my own personal business resides online, because the seller has resorted to sending threats of reporting my business to the online retailers above. Obviously raising her hand and moving forward is not what has happened. Including my business has nothing to do with my purchase, yet she chose to research and mention these things online - BUT I didn't sell her anything. Her logic and rationale is obviously in question since she chose to research me and include my business, but I am somehow wrong in researching someone that I made a purchase from. I took my only alternative course of action to leave reviews online since Etsy is at a stand still. I feel I should not have to change my review because it was honest and included FACTS. There are no facts given on the other side. It is pure and simple...I have not downplayed her craft or business...I simply stated my reviews are regarding customer relations and simple retaliation. My feedback can not be retaliation if I made a purchase and describe that purchase with facts! I will make updates as I wait to see whether the seller has truly moved forward or chooses to continue to retaliate by contacting my business relations.

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#5 REBUTTAL Individual responds

Apologies to you...

AUTHOR: allergictobullies - ()

 It pains me to come to this forum to speak on my behalf, but all things felt necessary must be done, at this point. I have apologized to the filer for my shortcomings. I was in a car accident that involved my family, including 3 small children, and the trauma and pain of that situation did not allow me to effectively communicate with her. I was absolutely wrong, but circumstantially that is what happened. I sent her what she paid for, plus, an extra cut of fabric as soon as I could. Admittedly, I did not come back to my pc to correspond with her daily on my issues, but as soon as I could I got her the order, plus, an extra cut of fabric. When I went to fill her order, it was not done because of her filing for a refund via Etsy or Paypal, but because I had received her money. Thus, she was owed items in return. By the way, she was not asked to pick an item because I was the one trying to make good on my end. Therefore, the choice of an extra cut of fabric is usually at my discretion, but I can consider allowing a customer to choose an extra cut (if necessary). I apologized profusely to her, but this has transpired into acts of bullying all because I left honest feedback on her Etsy profile. I felt that my comments were warranted, just as she felt it necessary to put my personal business in a negative comment on my profile. Talk about her rights as a customer: she needed to know what my deal was, otherwise, I would not have told her so much. As a customer, I would not have disclosed as much details as she did on my profile, but sadly, she is entitled. Again, I was wrong for how I handled the situation as my communication with her should have been a lot better, but that does not warrant a continued smear campaign on her part. She has repeatedly contacted me after I asked her not to and made threats against my business. Somehow, she seems to think that by knowing and posting my d/b/a's and legal name is doing extra damage, but they are public records. I'm not trying to hide or have "aliases" in attempt to defraud or hide from customers. I told her that Etsy would not tolerate her contacting me after I left a review, but she dismissed that by stating that Etsy can't contact her anymore. By the way, my fabric shop has been operating for almost 4 years. My rapport with my customers (many repeats) is great, but I have made my fair share of very minor mistakes. In 4 years, I prayed for perfection, but, I guess, in the end I am still human! I thanked her repeatedly for her purchase and patience with me and after sharing my appreciation for her and her patronage this is what it has come down to. I even initiated a "kiss and make up" via Etsy, but because she is on Big Cartel and Facebook, maybe she doesn't feel it necessary to remain professional on that site anymore. Not a dismissal, but it is what it is, at this point. I tried to make good on this situation, but I understand that some of my mistakes just can't be undone.

The complainant states in her comment that she missed the deadline given to allow her to correct her order. I realized that in hindsight I failed to let the buyer know that I was going away on vacation; which is why she needed to get back to me by noon that Friday (the day I left town.) The complainant received no correspondence from me the whole next week because I was gone and had the accident at the beginning of vacation. My thoughts were not on her, at the time, because she missed me at home. I could not cut fabric for her, but, maybe I should have mustered up the mindset and strength to tell her that. She says that there may be some Facebook posts that will allow her to question the validity of my personal tragedy. Ummm, I'm not sure of her sources, but because my facebook account is not for personal communication there is no specific mention of the details of the accident. However, there was a post on one of my pages about my life's recent equation including "the recent survival of a near fatal accident = blessings" or something of that nature. With the posting of the comment, I was encouraging followers to share their life equations as a means of inspiration. Funny that she thinks I retaliated when she is the one who audaciously contacted me in an attempt to lash out about my review. Plus, she continued to contact me in an attempt to scare me into doing heaven knows what, at this point. As two business ladies, I feel that this type of behavior is unwarranted from both of us. The back and forth banter, the borderline bullying, the threats, the failure to move forward, smear campaign... I've chalked this up to a situation gone bad and I've raised my hand and admitted that I have definitely behaved badly! (slaps hand, said sorry, yet, moving forward)

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