- Report: #1073141
Report - Rebuttal - Arbitrate
Complaint Review: Kameli Shae Reed Leo
Kameli Shae Reed LeoTallahassee, Florida USA
Kameli Shae Reed Leo, Global Things, Global Things - Etsy, Ladyfingahs, Kameli Shae, Art of Cloth, Bad Business Practices, Unprofessionalism in Client Relations Tallahassee Florida
*REBUTTAL Owner of company: Re-iteration
*Author of original report: Honest Facts!
*REBUTTAL Owner of company: Smear Campaign
*Author of original report: What Apology?
*REBUTTAL Individual responds: Apologies to you...
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I submitted an order with this online retailer on June 17, 2013 via an online etsy store. Most of the reviews were positive with only a few neutral. As a part of the order, you are required to give the name of the type of materials that you seek. I penned the name wrong on one of the orders and received correspondence from the retailer on Friday, June 21st that she needed it by noon. I did not make the deadline, but sent the information anyway figuring that my package would be mailed on Monday or Tuesday. I received no correspondence from the retailer the whole next week. I sent a number of messages via Etsy and also via regular email asking for the status of my order or package. No message at all were received from the seller. My next course of action was to file a complaint via Etsy regarding package not being received. Still no responses were received. Etsy has it's own deadline and on the date of the deadline, the seller finally emailed me saying that there was an accident of some sort (personal tragedy) where family was in car accident and that I would receive an extra item in my package. Okay, all was forgiven at this point even though the seller never asked what she could do to remedy the situation or let me pick extra item, etc. A shipping label was created on July 10th (the due date for Etsy's system of complaint). I again waited to see if my package shipped and still nothing. I sent another email asking about the package since a label was created, but nothing was every received by USPS (shady). I also payed via PayPal and decided to have them research/file complaint on the 14th. Miraculously, the package shipped on the 15th. I decided that all of these actions and my not receiving the package until a month after it was purchased, warranted a bad review. The seller in turn decided that I needed a bad review due to not being "understanding." Obviously this was out of retaliation since I have a bunch of emails and correspondence where I could never get a response from the seller. On my side, I definitely tried to contact the seller even after her accident and the validity of the accident has never even come into question. I did some research and do see Facebook posts and other profiles where the that couldve come into question - but I chose not to even mention it to the seller. I have to draw a conclusion that the seller is in the business of retaliating against clients and bad business practices. The customer is always right, and in this case I feel that I am justified in submitting a negative review.
This report was posted on Ripoff Report on 08/05/2013 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kameli-Shae-Reed-Leo/Tallahassee-Florida/Kameli-Shae-Reed-Leo-Global-Things-Global-Things-Etsy-Ladyfingahs-Kameli-Shae-Art-1073141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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