• Report: #811720

Complaint Review: Kami Shade

  • Submitted: Tue, December 20, 2011
  • Updated: Wed, December 21, 2011

  • Reported By: slayer666 — Chicago Illinois United States of America
Kami Shade
3771 Los Feliz Blvd, Suite 204 Los Angeles, California United States of America

Kami Shade Won't respond to emails for a return, unclaimed returned packaged so was sent back to me, misleading, the WORST customer service I've ever experienced. Los Angeles, California

*Consumer Comment: Kami Shade - Deceitful Practices! Refund not given!

*UPDATE Employee: Kami Shade' Has The Best Customer Service Ever!!

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1. They allowed me to purchase a dress that they didn't even have material for, that was "on it's way to be delivered any day" from China. This delivery wasn't made for two weeks at least. I was not informed of this information until I emailed their company several times two weeks after the purchase date wondering where my package was. A few days later I got a response informing me that the material was still in China. They then said it would be there within the week from China but still had to go into production. 

2. After the shipment wasn't arriving in the time it was promised I agree to have an alternate dress shipped to me that was titled "silver, gold and black." Upon arrival I discover the description is misleading, the dress is multi-colored silver as in something I'd wear to an ice skating competition, not solid silver. 

3. I am advised to ship the dress back to a specific address so I can return the dress as it wasn't at ALL what I was told I would be receiving.  I spend the money to ship It back overnight and Kami Shade never claimed the package. Two weeks later it shows back up on my door step.

4. Meanwhile on December 5th I'm notified my package arrived at Kami Shade and I'd be receiving a refund in 24-48 hours. A week and a half goes by when I start to write emails wondering where my money is. No response, not one.

5. December 15th I'm informed that it now takes 2-3 weeks for a refund to be processed, not the 24-48 hours I was promised. In the next breath I'm then  informed that my package was being delivered back to me as it was unclaimed by Kami Shade company.

6. I am now at a loss of $20.00 for a shipment I was told to ship but Kami Shade  didn't claim the package, approximately $10.00 for the original shipment charge and NO refund which I was promised for my hassle.  

7. December 15th I was then told after several complaints that they would send me a return label for the horrific silver ice pageant dress I was sent so I did not have to spend more money on a shipment. I agreed to this however it is now December 20th and I haven't heard from the company in 5 days. Big surprise there.

This is has been by far the WORST experience I've ever had with any online company I've ever shopped with. Aside from the fact they respond to every fifth email I send they are completely clueless as to what is going on within their company and place all the blame on the customer. Odd. 

This report was posted on Ripoff Report on 12/20/2011 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kami-Shade/Los-Angeles-California-/Kami-Shade-Wont-respond-to-emails-for-a-return-unclaimed-returned-packaged-so-was-sent-811720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Kami Shade - Deceitful Practices! Refund not given!

AUTHOR: Amanda - (USA)

I have been contacting you for my refund that never came! You have been ripping off people for so long you should be ashamed of yourselves! I filed a report against you as well and gayhering more evidences because you deserve to be closed down for your deceitful practices online! You deceive people and rip us all off! Shame on you!

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#2 UPDATE Employee

Kami Shade' Has The Best Customer Service Ever!!

AUTHOR: Kami Shade'' Showroom - (United States of America)

The above customer has made a few untrue statements.  Let me clarify the issue with her order.

This customer placed an order for a dress that we have out of stock.  Keep in mind that our items are not mass produced or come from China.  Every item is handmade in California.

The customer was notified after she placed her order the the fabric for this dress was out of stock and that we are unable to ship the dress to her.  We advised the customer that we would like to immediately issue her a refund numerous times.  The customer insisted over and over that she would like to wait for the fabric to become available.  We informed the customer that the fabric was still not available so we would like to issue her a refund, Again.

I also contacted the customer via email to let her know that if she wanted the same style, we have a similar color available which we sent the customer a a photo of the fabric before it was produced and shipped.  The customer insisted that she would like to try the new color and have it shipped to her.

We also informed the customer that once the item ships, we would only offer am exchange or store credit.  There are no refunds once it ships.  The customer agreed.  We produced the similar dress, shipped to the customer.  The customer emailed and stated the dress did not fit properly and needed another size.  Then, we immediately sent her a 2nd dresses without getting the original dress and the customer received it, still was not happy.  Complained that she really wanted the original color.

We informed the customer that the dress was not available in the beginning.  We have been in contact with this customer numerous times via phone and email on a daily basis.  Even though our policy is to not accept returns, we decided in good faith to allow the customer to return BOTH dresses for a refund.  The customer claimed that she sent us the dresses, however we never received them.

Then she stated that the dresses ended up coming back to her address.  At this point, she would have to re-send the dresses back to us so that we can issue a refund which is actually against our store policy.  We informed the customer that she was still in possession of our merchandise and would be considered theft if they were not returned to us.  At this point, we felt she may have been running some sort of scam for dresses, which we have experienced before, demanding a refund but still in possession of the merchandise.  Our customer service number is posted on every page and item listing on our website as well as our corporate address and contact email addresses.  We are also available on Yahoo Messenger and Gmail Chat - Extremely Accessible.

She informed us that she was not running a scam and that the dresses were returned by the post office.  We gladly offered and emailed her a return label so that we could cover the shipping for the dresses.  To date, we still have not received these dresses.

However, just wanted to let you know that we have always been in direct communication with the customer and the customer was informed very clear regarding her order from the beginning to the possible end.  We hope that the customer keeps her promise to return our merchandise.

I wish these things could be verified before they allow people to write deciteful and uncredible information on companies.  The designer is a local artist from the los angeles area and takes great pride in every handmade item that is produced.  Our reputation is everything to us and we always make sure our Fashionista's are happy with their products and keep in direct communication with all of our customers. 
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