• Report: #1023781

Complaint Review: Kangaroo Express 3692

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  • Submitted: Tue, March 05, 2013
  • Updated: Tue, March 05, 2013

  • Reported By: elizabeth cox — charleston South Carolina United States of America
Kangaroo Express 3692
2957 west montague avenue North Charletson sc stor North Charleston, South Carolina United States of America

Kangaroo Express 3692 I went into the Kangaroo on 2957 West Montague and ask if they excepted the Bi-lo bonus fuelperks card for discount on gas , I was told yes but that they had to do it from inside , after I spent $72.3 they told me they took bi lo fuelperks cards which I had accululated $1.25 off per gallon then said they didnt after North Charleston , South Carolina

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I went into the Kangaroo Express located at 2957 west montague avenue North Charleston sc 29418 phone # 843 747 2848 and ask if they excepted the bi lo fuelperks rewards card , I was told yes by the attendant that I spoke with , I went back out to pump and did not see whe to put in the bi lo card for the deduction , went back inside and the attendant said we have to do it from in here , just leave your bi lo card and fuelperks card with us and we will make deduction once you have filled up , $72.33 later I went inside to get refunded the $1.25 off per gallon I had accumulated on my fuelperks card, the attendant then said after I had walked out her manager infromed her they do NOT honor Bi-lo fuelperks cards , they laughed at me not seeming to understand why I was so upset, the manager said the other girl was new and didnt know but if she didnt know then she should have ask her manager not said yes we do accept Bi lo fuelperks, I have called there general manager already a mr Clayton Day at 843 209 4819 ,no response , I have also contacted customer service 800 476 7574 left message , no response and I have called 800 333 3991 no response , if an employee doesnt know an answer to a customer they should ask someone who does , they cost me close to $30.00 dollars extra and thats a big rip off , there were other gas stations I could have gone to instead that do except Bi lo fuel perks and I am shaking mad

This report was posted on Ripoff Report on 03/05/2013 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kangaroo-Express-3692/North-Charleston-South-Carolina-29418/Kangaroo-Express-3692-I-went-into-the-Kangaroo-on-2957-West-Montague-and-ask-if-they-excep-1023781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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