- Report: #1121902
Report - Rebuttal - Arbitrate
Complaint Review: Kanner & Pintaluga | Ripoff Report Verified™ …businesses you can trust. Kanner & Pintaluga an aggressive, ethical, results-driven law firm committed to representing accident & serious injury victims in various states. Law Offices of Kanner & Pintaluga specializes in accidents, worker’s compensation, & wrongful death. Dedicated to obtaining the maximum compensation which clients are entitled.
Kanner and PintalugaDuluth GA , Select State/Province USA
Kanner & Pintaluga, P.A. REVIEW: Customer Satisfaction Commitment: Kanner & Pintaluga, P.A., ethical, results-driven law firm dedicated to representing accident & serious injury victims in various states. Kanner & Pintaluga's primary goal to achieve most favorable outcome for clients. Established in 2003, Kanner & Pintaluga have recovered in excess of $100 million on behalf of thousands of injured clients.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Kanner & Pintaluga, P.A. pledges to always resolve any issues, feel safe, confident & secure when doing business with Kanner & Pintaluga, P.A., recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s Positive rating and recognition has been given to Kanner & Pintaluga, P.A. for its commitment to excellence in customer service.
Ripoff Report’s review of Kanner & Pintaluga, P.A. revealed a full staff of attorneys, case managers, and specialists with unparalleled commitment to their clients; Kanner & Pintaluga clients can expect aggressive, ethical, and effective legal representation from the attorneys and knowledgeable staff members who are available to answer the phone 24 hours a day, 7 days a week whenever you call any of their offices. This dedicated team of professionals works tirelessly to get the maximum compensation to which their clients are entitled. Further, they understand that every case is different, and carefully listen to each individual clients’ unique needs and concerns. [continued below]....
Kevin Sobel, the managing attorney of K&P's Georgia offices fights hard for his clients because he knows what they are going through from personal experience, "I've been there. I hurt my back in a car accident a few years ago and had to undergo therapy, injections and even back surgery." Mr. Sobel went on to say that he knows “…how frustrating it is to be effected at work and limited in my regular daily activities, so I am happy to be able to help guide my injured clients through their recoveries.”
Eric Pintaluga, one of the founding partners, echoed Mr. Sobel’s enthusiasm, stating, “I have a responsibility and a duty to make sure the clients’ rights are protected when they’re injured in an accident.”
The information provided in this report below is based on comments made by Louis Mosca during an on-site inspection held by a third party verification company with no biases toward Kanner & Pintaluga, P.A.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Kanner & Pintaluga is an accident injury law firm with offices in multiple states. “We provide aggressive legal representation for people injured in an accident. We strive to make sure our clients recover physically from whatever medical care they need and ultimately receive the maximum compensation for their medical bills, pain and suffering,” states Kevin Sobel, a representative of the company. “We are licensed in numerous states and we have a track record of success. I, myself, am licensed to practice in GA, FL, MA and MN. We have no bar issues and thousands of satisfied customers,” he explains. Leads are typically acquired through telephone, radio and internet advertising, as well as referrals from current and past clients.
The sales process typically involves an office associate receiving a phone call from a potential client who is interested in retaining the services of the law firm. The representative will discuss the details of the case and the process with the client to determine the next step. “We like to hold the client’s hand through the process as much as possible to make sure they receive the care they need and receive as much money as possible,” explains Mr. Sobel. The associates at Kanner & Pintaluga strive to be very hands-on with their clients, keeping a detailed file for each client, documenting every step in the case. “I personally touch every file that comes into my office,” states Mr. Sobel. The law firm is also entirely paperless, which allows them the opportunity to work with their clients from anywhere. “The phones are open 24/7. I answer e-mails any time I’m awake. We really try to help our clients get through a difficult time,” states Mr. Sobel.
Kanner & Pintaluga, P.A. Client Care & Complaint Resolution
At times, clients may not feel satisfied with the services they received. “The frequent complaint we get from clients is either they didn’t get enough money, or didn’t get money quick enough. Unfortunately, this is going to happen through no fault of our own,” explains Mr. Sobel. He further explains that this can be caused by a federal or state law that is impacting the case, the amount of medical damages they may have, or simply the facts of the case itself. To try and avoid these issues in the first place, Mr. Sobel and his team strive to educate the clients up-front with regard to what they should expect, what types of damages are covered, and what documentation is needed. After a complaint is resolved, Kanner & Pintaluga make following up with the client a priority. “We always follow up after a complaint. I do take it personally with my business,” states Mr. Sobel. “Happy clients don’t post negative complaints on the internet, so we go out of our way to make sure the customer is well educated on the things we can and cannot control. We follow up and the goal is to see clients pain free and walking away happy.”
Mr. Sobel and his team take into consideration the time and money spent by the client, and strive to get the client what they need. “Missing out on a gym membership, lost wages, paying for extra help at home… It’s important that’s clients get compensated for every element of their damages, pain and suffering,” he states. They also strive to keep their clients informed throughout every step of the process, utilizing any form of communication necessary to keep in touch with the client, whether it’s a phone call, e-mail, or text message.
In response to complaints lodged against his company on Ripoff Report, Mr. Sobel states, “I would like to point out that a number of the complaints seem fabricated and appear to be posted out of places that I do not work, by named that don’t match any of our clients or past clients’ names. Even still, we address every complaint, no matter how legit or complete.”
Since receiving complaints, the team at Kanner & Pintaluga has instituted a property damage department where they can assist clients’ recovery, and they strive to be available to their clients at any time of the day.
Kanner & Pintaluga, P.A. / Senior Managing Attorneys
"The passion for client advocacy and service is obvious at Kanner & Pintaluga. Each client's case is overseen by a senior managing attorney, such as Kevin Sobel for the Georgia offices, who assigns an associate attorney and two (2) case managers who are available via email, text, phone and in person, to respond to questions or concerns at every stage of the process. These case managers are knowledgeable about their clients’ cases and use the same methods of communication to keep clients apprised of any developments in their case.
Kanner & Pintaluga provides aggressive and effective legal representation to clients throughout Florida, Georgia, Alabama, Tennesee ando ther states, with the highest standards of excellence, compassion and integrity. K&P is committed to obtaining the maximum compensation to which our clients are entitled. We always provide personalized attention and deliver prompt communication so that our clients always know where their case stands.”
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
"In response to client demand, and in an ongoing efforts to help clients in need, Kanner & Pintaluga created an entire new department consisiting of staff that specialize exclusively in handling clients’ property damage claims; property damage services are provided at no cost to clients who have bodily injury cases with the firm. This business move underscores K&P’s goal: allowing clients to focus on getting better while K&P focus on dealing with the responsible party and navigating the intricacies of the case. “We want our clients to use their time and energy towards their recovery. They can’t get better if they don’t get medical attention, and they can’t get to the doctor’s office without some sort of transportation,” said Mr. Sobel. Kanner & Pintaluga property damage experts are happy to coordinate damage assessments, rental car services, and more. The majority of our complaints (besides the fakes ones) are clients wanting more settlement money and/or settlement money faster. We combat this by providing as much information as possible up front to the clients, repeatedly by way of letters, emails conference calls, and/or meetings, to set appropriate expectations for how cases work.
We work tirelessly for our clients, long days, nights and weekends, to ensure they get what they need. Our phones are answered 24/7 and we respond to emails at all hours. We are entirely paperless and have smart phones, iPads, remote access, etc. so we can work on files and/or update clients from anywhere.”
In summary, after our review, which included discussions with Mr. Pintaluga and Mr. Sobel, Ripoff Report is convinced that Kanner & Pintaluga is committed to quality delivery of legal services resulting in the maximum client recovery and satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Look to see what other clients have said about the law offices of Kanner & Pintaluga on Avvo reviews for Attorneys:
Kanner and Pintaluga HORRID, INEPT,INCOMPETENT, RUDE, WITH THE WORST CUSTOMER SERVICE DULUTH Georgia
These people are the most unprofessional you will ever come across.
I had an accident 20 months ago and contacted 1-800-411-pain. I was automatically connected to this firm. I did not not do a GOOGLE search then. 20 moths later my case still remains to be resolved.
Today I can confirm all the negative reports out there. Kevin Soebel never returns any phone calls. Samantha is slow, rude, incompetent to sum it up. 1-800-411-pain needs to to take responsibility for working with such partners.
I will never use them again and I will strongly discourage anybody from using them.
This report was posted on Ripoff Report on 02/07/2014 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kanner-and-Pintaluga/Select-StateProvince/Kanner-and-Pintaluga-HORRID-INEPTINCOMPETENT-RUDE-WITH-THE-WORST-CUSTOMER-SERVICE-DUL-1121902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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