I am currently enrolled in Kaplan online university. I am currently in a class (Composition I) with an instructor that has no idea how to use the online education environment. She teaches most days at a land based college in her local town.
When students are out sick they are supposed to be able to go back and review the weekly seminar. The teacher is also supposed to post a link to this seminar in the announcements section of the online class room. If you were to miss a seminar the standard procedure is to go back and review this seminar and take a quiz to make up for missing it. This teacher has failed to record one seminar yet and students are failing because of it (Not myself, I'll get to why I'm filing this report later).
The teacher is too busy with her land based school, to answer emails, or even answer questions on the class questions discussion board. Yet she chats away in the student lounge every single day.
So here is my problem. I attempted to file a complaint with my education adviser at the end of week one, and instead of letting me drop and add another class my education adviser insisted I give it another week. So week two rolls around (week one is the last week you can drop and add another class), and the professor fails to post another seminar, and doesn't answer any of the questions the class has on the subject.
So once again, I contact the only contact I have, my education adviser, who politely says I'll investigate what we can do but you should give it another week. So halfway through the week I email my education adviser once again. She tells me she will forward this to her manager. So I wait four more days, and at the end of week two, I contact her once again and inform her that this is unacceptable and I'm going to start doing my research into how to file a complaint with the accreditation board. She responds back with a form that says her manager is out of the office and got back three days ago. I'm not sure how that is relevant as it says her manager is already back.
So Monday, two days before the third week ends (The last time you can drop a class, which I can't do anyways without losing my federal student aid as it would drop me below the limit of credit hours to continue receiving it), I make a call to the main office. I'm transferred three times, and get the same lady back (She was just trying to dump the problem on someone else), before she is successful in getting me to someone who can "help".
So I'm now speaking to a manager in the IT and Business department. Who quite politely informs me that any route I take is too late. I can file a complaint on the teacher (Which won't be reviewed until nothing can be done and the nearly $2000 I'm paying for this term is lost), she can email the teacher and see if she responds to her, or I can wait and see if things smooth out.
So all in all. Kaplan's for profit plan, is to put you off, over and over, until it's too late to have any meaningful resolution to your issues. Every single time there has been an issue at this school, I've been given the excuse that the person I need to speak to is out of the office on vacation. My admissions adviser is supposed to speak with me every other week, with my education adviser on the opposite week. I've haven't heard from any of them in three months unless I file a complaint.
Please do yourself a favor, and stay as far away from this school as possible. Don't make the mistake of signing up and being just stuck because you already owe money. They know they have you as soon as you sign up, and there is nothing you can do about it. They show it to you every single time you contact them. Their solution for everything is wait until they have your money and it is too late.
If you want more proof. Just Google Kaplan. You'll find every result for pages is different websites owned by this school. Right down to a fake website where their employees all post how great it is to work there. Also do yourself a favor and search here, as well as searching for the problems with the lawsuit about their accreditation lies with their medical school. If you search hard enough behind all the SEO they've done to push it down the list. You'll find out this school has a horrible reputation. I should have searched harder before I signed up.
I could give more examples of problems I've had with this school already, but I could type forever.
This school is owned by the Washington Post, and feels like its being run by the Mob.