• Report: #607118

Complaint Review: Kaplan University Online, Distance Education, Kaplan Inc., Kaplan Higher Education

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  • Submitted: Tue, May 25, 2010
  • Updated: Thu, June 10, 2010

  • Reported By: Tracy — Suffield Connecticut United States of America
Kaplan University Online, Distance Education, Kaplan Inc., Kaplan Higher Education
Fort Lauderdale, FL Internet United States of America

Kaplan University Online, Distance Education, Kaplan Inc., Kaplan Higher Education My "financial aid officer" stated I was receiving a check for 1,700 back....now I owe?! Internet

*REBUTTAL Individual responds: finance dept on their as$es

*Consumer Suggestion: Question

*Consumer Comment: Money owed after recieving check

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In February of 2010, I spoke with my financial aid officer Kristen Linquist, whom stated to me that I was receiving a refund from them in the amount of about $1,700. I stated to her that I didn't want the money if I still was going to owe the school, she said no I was all set (I have all this in an email). 

After about two months of not receiving my degree in the mail, I called financial aid and they stated to me that I owed $892.00. I then emailed my academic advisor (who is wonderful) and told her what was going on. I stated that it is absolutely ridiculous that I should owe this money when they sent me a check earlier in the year. She stated to me that Kaplan is supposed to send out any monies owed to me no matter what future charges may accrue.  She told me she would get a hold of financial aid and get back to me.

As of today May, 25, I have emailed my academic advisor and still no word. They are holding my degree back until I pay this off. I don't have the money right now because I have other financial obligations that is tying up my money. I also don't think that I should have to pay this money.

I want to go to another school but I can't until I get my official degree and transfer credits.

The communication from this school is very frustrating and the degree is a joke. I "graduated" with a B.A. in CJ with my focus on Forensics. That's great however, in order for me to move onto my Masters degree I need about two more years of classes that require me to work in a lab! Online degrees are a joke and I wouldn't recommend them to anyone!






This report was posted on Ripoff Report on 05/25/2010 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaplan-University-Online-Distance-Education-Kaplan-Inc-Kaplan-Higher-Education/internet/Kaplan-University-Online-Distance-Education-Kaplan-Inc-Kaplan-Higher-Education-My-fi-607118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

finance dept on their as$es

AUTHOR: mabpest - (United States of America)

I am in my last 2 weeks of college at Kaplan U and all of a sudden I get a bill for 700 bucks and it has to be paid before they will release my degree to me. Back In Feb 2010 , KU had a tuition rate increase that I was just notified of this morning (10:30 CST June 10th, 2010) They had 4 months to notify me that I would owe them additional money due to the rate increase. They have threatened me, with blocking me from finishing my last two weeks before I officially graduate. Unfortunately I have an income of 800 bucks per month and I am asked to pay 700 in two weeks...what a bunch of ridiculous bull!!!!!! They had 4 months to notify me and 2 terms ago, that I would owe them money..they do play games here at Kaplan U..I wouldn't recommend Kaplan U to anyone that wants a degree...there finance dept is a mess and they are rip off artists. $20,000 in debt and no degree because someone has their heads up their four point contact!!!!!!!!!!!

I am so pissed, I may contact the US dept of Education and bring down the storm of the century!!!!!!!!!!!
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#2 Consumer Suggestion

Question

AUTHOR: Jeanski - (USA)

I would seriously question their policy of returning unused loan money to the student who intends to stay enrolled. In all the colleges I've worked for, students could retain that credit and use it towards the next semester. Ask for an accounting of charges and credits and go over it with a fine tooth comb. It's your only defense.
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#3 Consumer Comment

Money owed after recieving check

AUTHOR: jsmith0411 - (United States of America)

Hi,


You're not the only one going through this.  I received two check the end of March 2010. One in the amount of $2300 and the other in the amount of $904.79.  At the time I didn't have a balance owed. But two weeks later I get a phone call saying I owe $904.79. Hmmm, how convenient. So  I questioned it and was told that this was a balance owed from 2008!  I was told I could cash the checks and spend them how I pleased but first to check if I have a balance, if I don't, then I need not send the money back. If I do, I pay the balance out of the checks and keep what is left over since it is illegal for KU NOT to send this money to us.  So when you receive a check in the future check to see if you have a balance.  I had to get a lawyer over this.  I went from owing $904.79 to $5140.01 to now owing $7873.01!  They refunded back to my student loans $13816.36!  But yet I owe them $7873.01? I don't think so.  I think they have a bunch of idiots working in the financial aid department and when asked for a paper trail, they cannot provide one.  I seriously think we need to let this go across the media across the nation and shut them down completely.

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