• Report: #172088

Complaint Review: Kaplan University

  • Submitted: Tue, January 17, 2006
  • Updated: Thu, September 06, 2012

  • Reported By:Chicago Illinois
Kaplan University
550 W. Van Buren Chicago, Illinois U.S.A.

Kaplan University ripoff A bad company to work for. A bad school to attend Chicago Illinois

*Consumer Comment: A graduation from any higher learning institution would be a travesty

*Consumer Comment: I'm Going to Cut My $36,000 In Losses and Go To A Real School

*General Comment: Costs of Kaplan....

*Consumer Comment: Kaplan Tuition August 2012

*General Comment: She is very much right

*Consumer Comment: Kaplan University Tried to cheat me

*Consumer Comment: Kaplan U

*General Comment: I Agree

*UPDATE EX-employee responds: WATCH WHAT YOU SAY ABOUT KAPLAN ON THE INTERNET!

*UPDATE Employee: Kaplan really isn't a healthy place to work.

*UPDATE Employee: Kaplan really isn't a healthy place to work.

*UPDATE Employee: Kaplan really isn't a healthy place to work.

*UPDATE Employee: Kaplan really isn't a healthy place to work.

*Consumer Comment: Sit back and think about it

*UPDATE EX-employee responds: A financial aid officer speaks again.

*Consumer Comment: STOP ATTENDING ALL THESE JUNK ON LINE SCHOOLS AND YOUR PROBLEMS WILL BE SOLVED

*UPDATE EX-employee responds: A Financial Aid Officer Speaks

*UPDATE EX-employee responds: A Financial Aid Officer Speaks

*Consumer Comment: online classes... expensive

*Consumer Comment: online classes... expensive

*UPDATE EX-employee responds: Kaplan Is Dysfunctional

*UPDATE EX-employee responds: Hey mark from Cypress Creek

*Consumer Comment: help!!!

*Author of original report: Bottom Line

*Consumer Comment: Welcome to the world of jaded ex-employees.

*Consumer Comment: Cost Of Education

*Consumer Comment: High prices at Kaplan Univesity

*UPDATE EX-employee responds: You inflated the total cost

*Consumer Suggestion: I did my research

*Consumer Suggestion: I did my research

*Consumer Suggestion: I did my research

*Consumer Suggestion: I did my research

*UPDATE EX-employee responds: Again, your facts are wrong - placing Kaplan University in the same league as the University of Miami and the University of Florida, you have some research to do.

*Consumer Comment: Okay... they must have raised prices since I enrolled. But lets look at this in a different light

*UPDATE EX-employee responds: My Facts are Correct

*Consumer Comment: Kaplan University

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I just quit my job at Kaplan University in Chicago, Illinois. Kaplan has adopted many business practices that if not illegal are definitely immoral and unethical. I feel as though I could go on and on with a laudary list of offenses but I will just name a few:

Multiple employees, including myself, were not paid our paychecks on payday. It took Kaplan 3 weeks to dispurse our paychecks. Other employees were still waiting for their overtime to be paid when I left.

I left because Kaplan management told me to stay later on specific days within the week and then refused to pay me overtime on my paycheck. This happened to myself and four others who worked overtime. The payroll is not handled by Kaplan but an outside agency who does not respond to employees when there are discrepencies.

Another problem that I had was that most of my managers didnt have an education. I felt as though i was being told what to do by my brother who is a senior in high school.

Oh yes, micromanagement is a reality at your little desk at Kaplan University.

I am an advocate for education and possess an extensive education myself. To this point - some other posts about this company are correct - Kaplan employs a sales team who work under pressure to hit "enrollment goals" for a given school cycle. Your job is in dire straits if you do not hit this goal.

Kaplan is without a doubt a sales job. The leads are shaky at best. A lot of people who fill out the lead online were just trying to win a TV or responding to a survey. Yes some people are genuinely interested and to them I suggest not going to Kaplan.

It costs over 50,000 dollars for a bachelor degree at Kaplan University. This is all online!! They do not have to pay for all the other buildings and organizations that a real college must pay for. Kaplan is raking in the money based upon peoples desperation for a college degree.

If you really need a college degree - start out at a junior college and get an associates degree. You will pay a fraction of the cost for an education that will look just as good on a resume as Kaplan Online University. On top of that you will be able to join orgaizations and get involved with the school and maybe see performances from people performing at the school....the benefits go on and on.

I just want to underline the 50,000 dollar education again. There is no way anyone should pay that much. I paid less than that and I attended the University of Michigan. At that University I got to see great performances, boost my resume through extra curricular activities, network personally - can you do this at an online University? No. And it costs 50,000 dollars.

If anyone wants more instances of bad business just let me know. I could go forever. Any rebuttal to this I am sure will be by a Kaplan representative because every person that I talked to while I worked there was desperate to get out.

Harry
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 01/17/2006 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaplan-University/Chicago-Illinois/Kaplan-University-ripoff-A-bad-company-to-work-for-A-bad-school-to-attend-Chicago-Illino-172088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A graduation from any higher learning institution would be a travesty

AUTHOR: Evilcozpoetry - (U.S.A.)

Spell check, paragraph breaks and grammar. Use them. PLEASE. Any school that would grant you a diploma, is proof positive, a mill.
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#2 Consumer Comment

I'm Going to Cut My $36,000 In Losses and Go To A Real School

AUTHOR: Kaplan sucker - (United States of America)

Why didn't they tell me.  I wanted the online environment but now I want the classroom environment.  More GOOD schools have online programs.  It is still hard to find any good Tech schools where I won't have to take Gen Ed in the Chicago West area.  (DuPage County)  I'm looking for not-for-profit.  Can you believe that Kaplan has the gall of charging much as another for profit, DeVry?  Pathetic.  I want a school who will find me a job!
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#3 General Comment

Costs of Kaplan....

AUTHOR: Timmy - (United States of America)

Trust me Kaplan U. is way too expensive!!!  I went there before I switched to Colorado Tech U. Online and the only thing I have payed to date is $350.00 and I graduated with my Associates Degree in February 2012.  I am now getting my Bachelors Degree.  They work with you to help you with the costs.  Also I will point out the total cost of tuition at CTU Online is for the Associates of Science in Criminal Justice:  $28,365.  Hmmm much cheaper than $52,000, u agree???  I was there for 2 weeks and was told

1.  The degree is NOT accredited  so basically it is not worth more than the paper it is printed on b/c no one accepts it.

2.  They were going to bill me $900.00/month when I was told I pay nothing until 6 months after I graduate (lie) and they are still trying to get more money from me after 7 years and

 3. They stole over $5,000 from me by taking my Income Tax checks for 3 years in a row. 

Oh also I get money back at CTU on a stipend over $1,000.00 each time.  So trust me Kaplan U. is nothing!!!!!
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#4 Consumer Comment

Kaplan Tuition August 2012

AUTHOR: Kaplan sucker - (United States of America)

The current tuition is (more than) $70,000.  Furthermore, I've had a high number of dimwits in clases that are getting A's and B's.  That's what keeps them coming back.  I mean REALLY dim.  This is the worst school you could go do.  Have a problem, get a form letter back thanking you for going to Kaplan and being such a great student.  I am currently going to the Iowa Attorney General on something they did and refused to rectify my situation.  They, in turn, are holding up my student loan for next semester and will do everything possible to NOT get my student aid money.  This all happened on a mistake THEY made.  Also, tuition is $390 per hour and you have to go 180 hours.  You do the math.  Don't forget to add the $100 technology fee for each class.

One other thing, other schools laugh if you want to transfer some credits from Kaplan.  Someone told me I went to "Matchbook University."  The more I think about it the more I agree.
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#5 General Comment

She is very much right

AUTHOR: n3rdyg1rl12 - (United States of America)

Ok, I currently am in Kaplan University online. I am still in the 5 week commitment program that I do not have to pay for anything. The tuition as of now is $11,000 per 10 weeks. Not year. While at other universities, it is 16,000 for each year. They are ripping people off. 

I personally do not like the way it is run. It is teaching me stuff that I learned my Junior year of high school. I do not like it at all. 
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#6 Consumer Comment

Kaplan University Tried to cheat me

AUTHOR: shaliesmom - (United States of America)

One person stated that Kplan helps those who are single parents and have no money.

My story..............................

One day while setting at the desk playing on facebook I ran out of credits. So I looked for the free offers to fill out to get credits. I said oh ok look there was an easy one to were I could give a certain sight my number and a collage would contact me. "what a mistake" My phone could not handle all of the phone calls I recieved. In the next ten years I had planned on going to school to get my medical coding and billing degree. Kaplan university called me over and over. I let her know what my future plans were. She proceded to tell me that a degree in medical coding and billing is not a good choice because in the future it would no longer be needed. She told me that they had a great program Called Medical trancritpion. She stated that it would be the same thing practicaly. I hung up and thought about it a bit. Over and over I recieved phone calls. I answered Kaplan once again and they threw in a $1000 dollars off of my last term and waive the technology fees. Ok well they suckered me into it. At first you could be late on home work. Which in major situations was ok. Then they changed it after me going for two years. I had been covered by financial aid the whole time and always had a positive or credit on my account. There was once they told me I needed to pay $100 dollars. That same term I had a credit of $700 dollars. After Medical terminology turned out to be not what i wanted I changed schools for ne day. I actually got calls from Kaplan stating how Medical office managment had an imphasis on coding and billing. I was never told about this program. You would thing if medical office managment had a imphasis on coding and billing they would have told me about it in the first place. I do blame my self for not making choices and saying no. I finished school about two four months ago. I have yet to recieve my degree. At the last term I asked about the $1000 toward tuition. I never recieved it. I asked financial aid if I could get a loan from them because me and my husband had seperated and I could not afford the last term. The advisor told me I needed two denial letters form a loan instution. I got the denial letters and did not here from Kaplan anymore. I called and asked about it. That is when I got an ambudsman who told me I could not get a loan. She told me that I still had funds with my financial aid. I reminded her that I was only taking three coarses. She said no problem. Just change my paper work and my aid would be based on a year instead of by term. After two years of school I had told her that I would need to fill out a paper so that money would be sent to me so that I could get the left over to pay my bills asociated with school. They approved me for $1994 and $1995. That is after my tuituion which was $1200. Everything went smooth. I got some of the money around $1995. They last day of class I checked my account and they had sent back all of the funding because I did not qualify for it. So they had me owing $2800. After throwing a fit they ended up asighning me an ombudsamn who looked over my account and he stated that they should have not sent back $1000 of it and that the other would be whiped off my account because of the advisor telling me the wrong things? It was that easy! " Why was it so easy?" Because I took it upin myself and asked them on facebook why they acted like this. They had many students repond with the same problem. I contacted the BBB and many congress men! MY externship was also based on me working 90 hours for a women who left the company for suregery I did not learn anything toward medical office managment. I was a free worker. I have got to be so ignorant. I should be getting my degree next week! we will see.
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#7 Consumer Comment

Kaplan U

AUTHOR: Timmy - (United States of America)

Kaplan U is the biggest joke of a school!  I went for a mere 2 weeks and was billed $900.00/month when I was not supposed to pay anything until 6 months after graduation.  I quit because when I called to see why I was being charged at all, not too mention $900.00/month, than I refused to pay it bc I quit 2 weeks into the class.  They took my income tax checks for 3 yrs straight even though 1 check would have payed, but I owed nothing!  Now 4 yrs later they still are saying I owe $190.00, ummm so u are telling me that it is a good school??  No they are not!  It is not just me or a few people with issues at Kaplan,  oh and they received an F rating with the BBB...I go to Colorado Tech U Online...the best school, A rating w/BBB, Have not payed a dime in 2 yrs.  Oh yea and they told me the total tuition was $45,000.00 Bad school, rude Customer Service, and sh**ty admission reps.  Oh and the best part your degree there is NOT accredited!!  Good luck!!
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#8 General Comment

I Agree

AUTHOR: Really? - (United States of America)

Thank you so much for stating what is going on at Kaplan.  I have been a student there and the first two years were great....this last year, every lie is coming to light. I am now owing them 12k and will have nothing to show for it because they will not release my transcript or allow me to graduate.  All students beware!!
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#9 UPDATE EX-employee responds

WATCH WHAT YOU SAY ABOUT KAPLAN ON THE INTERNET!

AUTHOR: Kraplan University - (U.S.A.)

Kaplan University tracks and documents every blog, website, and online journal that says anything about the business, whether it is good or bad. So be careful what you say, or they just might sue you.

And if you are thinking about creating an anti-Kaplan blog, you better think twice. Since they are currently being sued by three former employees, Kaplan is now extra sensitive about their image. They can and will sue anyone who bashes them. McDonalds did it, so will Kaplan.

I think it is funny that Kaplan's ego is so fragile that they have to monitor every website that mentions them in any way shape or form. Maybe Kaplan should buy out the government since they are so successful at playing the Big Brother.
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#10 UPDATE Employee

Kaplan really isn't a healthy place to work.

AUTHOR: M.ed Higher Education Administration - (U.S.A.)

The above former employees are not lying. We are not treated well at Kaplan. We are worked to death, we get only 1-2% raises a year, and the culture is very unhealthy. Micromanagement and favoritism help cause high turnover. This company is truly a revolving door. Our students get an average of 2-3 admissions advisers, and they will have at least 2 academic advisers before they graduate because no one stays.

And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"

As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.

This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
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#11 UPDATE Employee

Kaplan really isn't a healthy place to work.

AUTHOR: M.ed Higher Education Administration - (U.S.A.)

The above former employees are not lying. We are not treated well at Kaplan. We are worked to death, we get only 1-2% raises a year, and the culture is very unhealthy. Micromanagement and favoritism help cause high turnover. This company is truly a revolving door. Our students get an average of 2-3 admissions advisers, and they will have at least 2 academic advisers before they graduate because no one stays.

And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"

As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.

This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
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#12 UPDATE Employee

Kaplan really isn't a healthy place to work.

AUTHOR: M.ed Higher Education Administration - (U.S.A.)

The above former employees are not lying. We are not treated well at Kaplan. We are worked to death, we get only 1-2% raises a year, and the culture is very unhealthy. Micromanagement and favoritism help cause high turnover. This company is truly a revolving door. Our students get an average of 2-3 admissions advisers, and they will have at least 2 academic advisers before they graduate because no one stays.

And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"

As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.

This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
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#13 UPDATE Employee

Kaplan really isn't a healthy place to work.

AUTHOR: M.ed Higher Education Administration - (U.S.A.)

The above former employees are not lying. We are not treated well at Kaplan. We are worked to death, we get only 1-2% raises a year, and the culture is very unhealthy. Micromanagement and favoritism help cause high turnover. This company is truly a revolving door. Our students get an average of 2-3 admissions advisers, and they will have at least 2 academic advisers before they graduate because no one stays.

And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"

As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.

This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
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#14 Consumer Comment

Sit back and think about it

AUTHOR: Learnedhislesson - (U.S.A.)

I read through the entire rebuttal on this file, and i have to say wow. My wife was enrolled in this school up until the time i deployed here to iraq. Her post is on the main page of Kaplan University complaints. She was told her financial aid would not cost her a dime and that she was good to go.

Upon taking her classes we noticed some disturbing trends, i was forced to research the best i could along with her on questions she had about her work because everytime she had a question and submitted it to the "teacher" we never recieved a response, Google, and Ask.com were her teachers. As time rolled on we started getting calls from Kaplan. "is this so and so?" "yes" "you owe our university 12,000.00" ? we were completely thrown off by this.

They took it a few steps further, they tried to blame her financial aid not going through on her citizenship!? shes a US citizen, has been for um..ever. the lows this institution takes to make money is disturbing and pathetic. If it would benifit us in any way, i would file a class action lawsuit against the school... For others that see this as the proper justice, feel free to email me (((ROR removed for security purposes))).

I would be glad to get back money lost by other victims of this school put back into their pockets so they can get an education elsewhere at an accredited school that hasnt been posted on a site such as this.. Any comments or rebuttals to this post are more than welcome..

For the ex-employee's, i guess the fact that you got out and are willing to state the shady extent of this school is honorable, i appreciate you getting the immoral acts out on the table so others can hopefully see them before they get burned just like my wife and I did

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#15 UPDATE EX-employee responds

A financial aid officer speaks again.

AUTHOR: A Friend - (U.S.A.)

You may try but emotional outbursts will not stop Kaplan from taking advantage of people. Kaplan uses deceptive advertising to attract students. They promote multiple sales websites to suppress independent information on the school. Their advertising attracts students to their telemarketing sales staff or admissions advisors. The telemarketers use misleading sales tactics to convince students to assume huge debt. Kaplan states credit hour cost in traditional bachelors degree math. A traditional bachelors degree is 120 credit hours while Kaplan's is 180. Dividing the total cost of a Kaplan Bachelors degree by 120 renders a credit hour cost that is significantly higher than 120 hour schools.

Finally, the pressure Kaplan places on admission staff entices them to enroll unqualified students. If you have a high school degree and are unaware or willing to assume a huge amount of unnecessary debt, Kaplan is ready for you.

Educators promote their students welfare and not misleading sales and marketing. Kaplan is a rip off.
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#16 Consumer Comment

STOP ATTENDING ALL THESE JUNK ON LINE SCHOOLS AND YOUR PROBLEMS WILL BE SOLVED

AUTHOR: Margaret - (U.S.A.)

All brick & morter colleges and community colleges offer on line classes now at reasonable state tuition rates. If everyone would just stop this Bull$#*& of attending these rip off places of higher education, you would not be getting yourselves in a financial bind, or having these rip off companies trying to ruin your credit. Then UOP, AXIA, STRAYER, CAPELLA, and who ever else Jon Doe for profit schools will close up shop and be gone for good!

These on line schools are a 100% rip off. I have taken a few on line classes through one of my local community college's and I am satisfied to know that its 100% accredited and transferable to any 4 year university, no questions asked.

Please everyone, stop giving yourself a heartache
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#17 UPDATE EX-employee responds

A Financial Aid Officer Speaks

AUTHOR: A Friend - (U.S.A.)

I was a financial aid officer for Kaplan University. You can see my full report here:

http://www.ripoffreport.com/reports/0/285/RipOff0285744.htm

Kaplan University aggressively wants to make money. They use deceptive sales tactics and marketing to recruit students. The true cost per credit hour is hidden using high credit hour degrees like the 180 credit hour bachelors. A typical bachelors degree is 120 credit hours. They hide negative web based information on their company with multiple web sites. If you do a google search on Kaplan, you will see many different versions of Kaplan.com. This fills a web search with their information and blocks any semi independent sources. An educator should look out for the needs of their students not manipulate information to obtain the highest profits.

Check out on line programs offered at your state university before entering Kaplan. Don't combine the cost of tuition with living expenses in your analysis.

Kaplan enrolment dates start every six weeks. Ignore the telemarketer; You don't have to start right away.
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#18 UPDATE EX-employee responds

A Financial Aid Officer Speaks

AUTHOR: A Friend - (U.S.A.)

I was a financial aid officer for Kaplan University. You can see my full report here:

http://www.ripoffreport.com/reports/0/285/RipOff0285744.htm

Kaplan University aggressively wants to make money. They use deceptive sales tactics and marketing to recruit students. The true cost per credit hour is hidden using high credit hour degrees like the 180 credit hour bachelors. A typical bachelors degree is 120 credit hours. They hide negative web based information on their company with multiple web sites. If you do a google search on Kaplan, you will see many different versions of Kaplan.com. This fills a web search with their information and blocks any semi independent sources. An educator should look out for the needs of their students not manipulate information to obtain the highest profits.

Check out on line programs offered at your state university before entering Kaplan. Don't combine the cost of tuition with living expenses in your analysis.

Kaplan enrolment dates start every six weeks. Ignore the telemarketer; You don't have to start right away.
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#19 Consumer Comment

online classes... expensive

AUTHOR: A|ex - (U.S.A.)

i'm not affiliated in any way with Kaplan.
my wife is a registered nurse and is taking Kaplan's accerated course to get her Bachelors.
as for myself, i attended Ohio State University and received a BS degree.
my wife has no complaints with the courses. i find these online classes alot easier when compared to brick and mortar institutes. i also find that anyone that can't succeed with Kaplan's courses will most likely not succeed in a formal university.
all the exams are open book... i wish mine were like that.

as for the cost, one pays for convenience. these courses are very convenient and we sure pay for it. the quality of the professors is similar to that of the brick and mortars. at the end of the course, students fill out the teacher evaluations. no difference there.

i wouldn't recommend online classes for non-professionals. for those fresh out of high school, i recommend community college then transfer to a university for the BS degree.

but for working professionals, online classes makes more sense.

i cannot comment on Kaplan's work environment. from my observations, employees tend to quit because of bad management. is direct deposit available? sounds like they need to select a better payroll company.

-a|ex
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#20 Consumer Comment

online classes... expensive

AUTHOR: A|ex - (U.S.A.)

i'm not affiliated in any way with Kaplan.
my wife is a registered nurse and is taking Kaplan's accerated course to get her Bachelors.
as for myself, i attended Ohio State University and received a BS degree.
my wife has no complaints with the courses. i find these online classes alot easier when compared to brick and mortar institutes. i also find that anyone that can't succeed with Kaplan's courses will most likely not succeed in a formal university.
all the exams are open book... i wish mine were like that.

as for the cost, one pays for convenience. these courses are very convenient and we sure pay for it. the quality of the professors is similar to that of the brick and mortars. at the end of the course, students fill out the teacher evaluations. no difference there.

i wouldn't recommend online classes for non-professionals. for those fresh out of high school, i recommend community college then transfer to a university for the BS degree.

but for working professionals, online classes makes more sense.

i cannot comment on Kaplan's work environment. from my observations, employees tend to quit because of bad management. is direct deposit available? sounds like they need to select a better payroll company.

-a|ex
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#21 UPDATE EX-employee responds

Kaplan Is Dysfunctional

AUTHOR: Yvonne - (U.S.A.)

I was also a Kaplan employee in the Chicago office, and I can vouch for almost everything Harry from Illinois said. It's ironic that a company that purportedly exists to provide people with new employment opportunities is itself a horrible employer. I read the rebuttal of Mark from Florida with much amusement; he must work for Kaplan corporate and was paid to write that. I do not know one single current or former employee of Kaplan who has a good thing to say about this company. And no, I'm not a disgruntled ex-employee who was fired; I left voluntarily and it's the best thing I ever did.



I was not on the sales side but the course production side. But I know academic and admissions advising had constant turnover, judging from the endless stream of job candidates always filling our waiting area. I heard that admissions was expected to make enrollment quotas. The fundamental problem with this approach is that education is not a "product" you can sell like telephone service, yet the sales tactics Kaplan uses are the same. On our end, we saw the disastrous consequences of ill-prepared students who were promised an easy ride by commission-hungry sales reps, only to come to realize that they were expected to do real work. So how did our department deal with that? Dumb-down the course content to make it easier for students to pass in order to retain the highest number of paying students.



I could tell you things that would curl your hair. Incompetent course developers who used the courses as platforms for their personal political views, and put propaganda in the material. But I can't really speak to the student experience of financial aid or tuition because I wasn't a student. I can however, speak from an employee's perspective.



As far as Harry's experience with not getting paid - that was par for the course at Kaplan. It took me almost a month to get my first paycheck, and I heard many other horror stories of delayed pay and expense reimbursement. I don't believe any of this is "unintended" or "accidental." They deliberately string people along as long as they can and make you go through hoops to get your money. Oh, and they tried to short me on my last paycheck too - No class going in, no class going out.



With the health and dental coverage from day one, that's fine in theory, but I had further administrative hassles getting my coverage activated because the people in benefits are total idiots. And believe me, they make their employees pay a hefty sum for coverage, while providing no cost-of-living raises of any kind. Excuse me, but isn't that an effective pay cut? In fact, they are always coming up with new ways to screw the workforce out of pay and benefits.



When it comes to the management there, I have never seen a place where incompetence and lack of management skills are rewarded to such a degree. My last manager was a truly stupid individual. Managers are also allowed to get away with the most outrageous behavior toward their subordinates that would not be tolerated at most other organizations.



This is all just a drop in the bucket of what I could say about Kaplan, but suffice it to say they are an organization with no character and no class. They had a huge exodus of staff while I was there. But they don't care, because they don't have to. In fact, since I have left Kaplan and have been in a "normal" working environment, it's made me even more aware of how sick of a corporate culture they have. You students out there would do better to try to see if there is an established, "real" school in your area that has an online program, and forget the Kaplans, DeVry's, and AIU's.
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#22 UPDATE EX-employee responds

Hey mark from Cypress Creek

AUTHOR: J - (U.S.A.)

Open your eyes! You KNOW how unfair they are and how they lead with fear and threats.

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#23 Consumer Comment

help!!!

AUTHOR: Courtnee - (U.S.A.)

I have recently spoke with an admissions advisor and am currently enrolled to start classes starting May 9. I have since stumbled across this site and now I am desperatly trying to un-enroll before I am in debt. I have already completed my FAFSA on the web and been approved. I have also been approved for student loans. I have gotten in touch with citibank and cancelled those and am desperatly trying to get in touch with my admissions advisor (whom I spoke with daily while I was enrolling) and now he will not return my calls to un-enroll. Harry can you tell me how I could possibly un-enroll so that I do not owe the government money for not atteding these classes?
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#24 Author of original report

Bottom Line

AUTHOR: Harry - (U.S.A.)

The bottom line, if you are looking into attending Kaplan University, is that the only requirements to enroll at this school are $95.00 for a deposit and a GED. Talk to an admissions advisor and listen to their 45 minute question and answer phone interview if you don't believe me.



As for my work experience with Kaplan your assumptions are incorrect. I exceeded all my sales goals. I quit because I wasn't getting a paycheck until 3 weeks after payday. I have since moved on professionally and I am only responding because I don't want somebody to make the mistake of working there and/or attending the school.
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#25 Consumer Comment

Welcome to the world of jaded ex-employees.

AUTHOR: Mark - (U.S.A.)

This entire rant seems to be directed at an employer that, more then likely, fired the employee.



Lets put some facts down here so people reading can fully understand all sides of Kaplan.



First off lets talk about Kaplan's employee relations. The response that Kaplan is immoral, unethical, and treats its employee's bad is wrong. Kaplan University has to be one of the best companies to work for.



For starters from day 1 of starting work, employees get full medical and dental, plus other benifits. These are effective day one. Secondly the starting pay is $31,000.00 for an Admissions Advisor. Lets not delude anyone, by saying this is not a sales job. Anyone going to work in Admissions is warned no less then 50 times the first day of training that it is a sales job. BUT it is a different type of sales.



First off all of the leads that come in are from people who filled out forms asking for information about going back to school to get a degree. Kaplan has not used the lead websites that offer something in return for some time. Over a year now. They found the quality of leads are lacking to say the least.



An Admissions Advisor does not have an easy job. Kaplan University caters more to working adults that are over the age of 30 who work full time jobs. These people for the most part have been putting off getting their education for years, and will procrastinate for another 30 years if, someone does not give them a nudge to finally commit.



Just like any other job there are production quotas that you have to do. Why would any employer keep someone around who does not perform?



Now the exemployee would want the world to think that there are huge quotas each advisor has to fill. That is not true. Each advisor is set to have a certain number of dials each day (80) and an average talk time of 30%. That is 2.4 hours each day talking to people on the phone. That is what is expected. From that each Advisor has a goal of enrollments to bring in each term, and because of the strict policies that Kaplan University has on how a student is enrolled. It is very hard to sneak a student in without them knowing what is in store for them.



Now the quotas for an admissions advisors is based on how well they do at Kaplan. If an Advisor is sucessful and exceeds his or her enrollement goals, will not only get a jump in base pay, but will also have to maintain that level or production.



Starting goals for all advisors is 2-3 enrollments per start term. Since Kaplan had 14 starts per year it means an Advisor must get 2-3 enrollments roughly each 3 weeks. Since each week each advisor gets over 150 leads... well you can do the math. They are expecting maybe a 3% conversion rate. That is low. Since all identities are confirmed though the federal goverment, and a minimum deposit of $95.00 is required to come to Kaplan, fraud is non existant. Even still a student must stay in school for a compelte term before an advisor can even get credit for enrolling the student, and advisors get penalized if they withdrawn from school.



The only manditory overtime days are 1 saturday per month and it is only 4 hours, and in reality you don't have to go to work if you don't want to.



A top paying Admissions Advisor can make $100,000.00 per year. Sounds like you did not make it past your first evaluation.



As for the cost of education, you seem to be missing one very crucial number in your figures exemployee. The fact is a person who is 25+ that has been working for 10 years in a full time job, typically do not have the money or time to go to a standard brick and mortar school. If they were to go to a school and they were working a standard work week 9-5 Mon- Friday, they would probably loose the full time status and work only 20 hours a week, if not loose their job all together. going from 30k a year to 15k a year is adding anothe 15k to your education.



In addition to that there is the time factor. Most students save months if not years by going to a online school, since most classes are accelerated time frames. 10 weeks opposed to 16 weeks.



The last thing that has me really laughing about your post is the education factor of your previous managers.



Since Kaplan promotes from within for 90% of its positions, I find it funny that managers having an education really matters. Extended experince will normally count as its own degree. You have 15+ years in management, you would might even be selected over someone who has an MBA depending on the level of experience you have. Especially if that person is a fresh out of school degree holder.



All the management at Kaplan have proven themselves to have the competency to not only do their job but exceed, in their field.



Now all the professors at Kaplan do have at least an Master's degree or highter, plus have worked in the field they are teaching, in reality most teachers have a PHd.



Thank you for your time.
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#26 Consumer Comment

Cost Of Education

AUTHOR: Chris - (U.S.A.)

Actually My wife attends Kaplan University and it is not extremely expensive given the true cost of attending a 4 year University.



Take Western Illinois University for example. This year in state tution alone is 4,968 and room and board is $6,143. This is not including fees and insurance. The total cost of a four year Undergraduate Degree at Western Illinois University is approximately $68,000. So at Kaplan you are saving over 10,000. It amazes me how little people really understand the cost of on campus education for full time students.



I won't deny that the company may have a high turnover rate or may be high pressure. But I used to work for a divison of Kaplan (Kaplan Professional) and I had a good experience.



Making quality affordable

2005-2006 yearly costs*



Tuition (in-state) $4,968/year

Tuition (out-of-state) $7,452/year

University fees $1,443/year

Health insurance $488/year

Double room and basic meal plan $6,143/year

Single room and basic meal plan $7,366/year



-----

Total

In-state (double room) $13,042/year

Out-of-state (double room) $15,526/year



Other estimated costs

Books and supplies $1,000/year

Miscellaneous & personal expenses $2,808/year

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#27 Consumer Comment

High prices at Kaplan Univesity

AUTHOR: Stephanie - (U.S.A.)

I attended the Kaplan University of Iowa, but they too are high priced.



They wanted me to pay $18,000 dollars for my Associates degree for business and accounting. At the time I had no idea(my stupidity didnt do the research), that colleges don't usually cost this much.



I was disappointed when I discovered that I wouldn't be getting any books to guide me along. I figured Im already enrolled I will try to get through it by asking questions and going through the seminars. After all, I was told that seminars were a major grade percentage.



I was even more disappointed when I discovered that they were trying to do away with the seminars. And my professor never showed up at all. Didnt answer emails, nor did she attend the seminars.



So, basically, I was going to be paying 18,000 dollars for what? No books, no seminars, and basically no one to help me get through these courses besides other students who were feeling the same way I was....lost and confused.
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#28 UPDATE EX-employee responds

You inflated the total cost

AUTHOR: Harry - (U.S.A.)

First - if you were to attend the university of florida you would have to take room, board and food out of that total cost calculation since that wouldnt apply to you. If you stay at your home than the 6200 dollar room and board fee would not apply, the health insurance would not apply if you already have it, etc. If you just take room and board out of the equation the cost is 7800 dollars a year compared with about 12,500 a year at Kaplan.



Also like I said there are a lot of indirect benefits that brick and mortar campuses give a student. I will not go through those again.



A lot of junior colleges are accredited.



The only reason I say Kaplan is a rip off is because a lot of my friends as well as myself are in HR now and I can tell you from first hand experience you should not be putting Kaplan University on the same level as the University of Florida. Kaplan University is not an elite school. You will find it no where on the top 100 or probably even 500 list of colleges and universities.



You have to ask yourself why is it not respected in the same league as other schools, why is it posted on ripoffreport.com by more people than just me and why am I paying 50,000 dollars for this education.



I know that you have to justify your decision to attend Kaplan University and I commend you for that. You are right, I am pissed off that people can not see the complete rip off that Kaplan is. I am pissed off that the University still has horrible business practices. I should of never taken a job there, but hopefully good will come out of it. If I can save one person the time and money of working or going to the school I will feel good.
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#29 Consumer Suggestion

I did my research

AUTHOR: Adam - (U.S.A.)

Cost Breakdowns Florida Residents

NEW / CONT. Non-Florida

NEW / CONT.

Tuition and Fees* 3,094 / 3,094 17,222 / 16,609

Books and Supplies 930 930

On campus Housing and Meals** 6,260 6,260

Off campus Housing and Meals*** 7,500 7,500

Computer Minimum**** 910 910

Local Transportation 400 400

General Expenses and Clothing 570 570

Personal and Health Insurance 1,340 1,340

On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019

Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259

as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
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#30 Consumer Suggestion

I did my research

AUTHOR: Adam - (U.S.A.)

Cost Breakdowns Florida Residents

NEW / CONT. Non-Florida

NEW / CONT.

Tuition and Fees* 3,094 / 3,094 17,222 / 16,609

Books and Supplies 930 930

On campus Housing and Meals** 6,260 6,260

Off campus Housing and Meals*** 7,500 7,500

Computer Minimum**** 910 910

Local Transportation 400 400

General Expenses and Clothing 570 570

Personal and Health Insurance 1,340 1,340

On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019

Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259

as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
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#31 Consumer Suggestion

I did my research

AUTHOR: Adam - (U.S.A.)

Cost Breakdowns Florida Residents

NEW / CONT. Non-Florida

NEW / CONT.

Tuition and Fees* 3,094 / 3,094 17,222 / 16,609

Books and Supplies 930 930

On campus Housing and Meals** 6,260 6,260

Off campus Housing and Meals*** 7,500 7,500

Computer Minimum**** 910 910

Local Transportation 400 400

General Expenses and Clothing 570 570

Personal and Health Insurance 1,340 1,340

On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019

Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259

as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
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#32 Consumer Suggestion

I did my research

AUTHOR: Adam - (U.S.A.)

Cost Breakdowns Florida Residents

NEW / CONT. Non-Florida

NEW / CONT.

Tuition and Fees* 3,094 / 3,094 17,222 / 16,609

Books and Supplies 930 930

On campus Housing and Meals** 6,260 6,260

Off campus Housing and Meals*** 7,500 7,500

Computer Minimum**** 910 910

Local Transportation 400 400

General Expenses and Clothing 570 570

Personal and Health Insurance 1,340 1,340

On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019

Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259

as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
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#33 UPDATE EX-employee responds

Again, your facts are wrong - placing Kaplan University in the same league as the University of Miami and the University of Florida, you have some research to do.

AUTHOR: Harry - (U.S.A.)

I do not know where to start.



First of all if you are placing Kaplan University in the same league as the University of Miami and the University of Florida, you have some research to do. Right now a Kaplan degree is comparable to a junior college degree. There are just too many extra curricular benefits in attending college.



Even though the University of Florida is in a higher educational tier than Kaplan University if you go to www.ufl.edu you will find that it is actually much cheaper per credit. One credit hour per their own website is $103.12. You were looking at the cost of an education for out of state students. If you stay in state, a prospective student can get a much better education at a more respected university for a lot less money. Since you are taking online classes right now I assume you will not be staying in the dorms. This puts the University of Florida after all fees and tuition costs a little over 24,000 dollars for an in state bachelor degree. Less than half of Kaplans cost. Now you may ask me what if I decide to stay in the dorms? This will certainly raise the cost, right? Yes it will raise the cost. But if you live in the dorms at a brick and mortar university you are throwing in living expenses and food expenses into the cost. That would be like adding all your food costs and your rent or mortgage on top of Kaplans tuition.



Just ask yourself, what other legitimate schools in the United States are being critisized on a website that details rip offs. I can let you speak to actual people who work at Kaplan who will not only tell you that the school is a rip off, but that they cannot wait to find another job.



Oh yeah to anybody else that is reading this. Kaplan is an equally bad company to work for.



You need to do better research. Wrong facts are not only hurting the readers of this article but they are also discrediting your postings. Kaplan really tries to push that convenience of online education as a selling point. Education is not supposed to be convenient. I am sure that if everyone could get an education by pushing buttons on their remote control they would do that to. School is a commitment that usually isnt something that is just done on the side or on a whim.
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#34 Consumer Comment

Okay... they must have raised prices since I enrolled. But lets look at this in a different light

AUTHOR: Adam - (U.S.A.)

You are right they must have raised prices since I enrolled. But lets look at this in a different light. Lets say you do pay around 50,000 for 4 years thats 12,500 a year. Now lets look at some of the traditional schools. University of Florida average cost per year is around 10,000. University of Miami is around 35,000 a year. Florida state University is around 16,000 a year. So how can you say 12,500 a year is a rip off? Also do I have to get up and spen 6 hours in a class everyday? Do I have to commute? Do I have to go to a bookstore to get my books? Do I have the comfort of working in my home any time I wish to do my work? so show me the rip off. You arent making a valid point of it being a rip off it is just your opinion of not liking soemthing. And no I was not hired by the school lol I am an actual student taking classes at the school as we speak. And if you dont believe me I will prove it.
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#35 UPDATE EX-employee responds

My Facts are Correct

AUTHOR: Harry - (U.S.A.)

Unfortunately I have proof to back up my claim of a 50,000+ dollar bachelors degree. If you go to www.kaplanuniversity.edu you will see a link that says tuition and fees. Once you click on here you will notice that one credit hour at Kaplan University costs 280.00 dollars.



Now a bachelors degree at Kaplan University consists of 180 quarter credit hours. 280 dollars per credit times 180 credits equals 50,400 dollars. On top of that students are responsible for a 75.00 technology fee at the beginning of each term. 75.00 dollars times 16 terms is 1200.00 dollars. The total fixed cost of tuition at Kaplan University for a Bachelor degree is 52,400 dollars.



If anyone doesnt believe me just follow the website, or talk to an "admissions advisor" yourself. Again from actually working at the company and seeing what goes on behind the scenes, I can definitely say that this is a rip off. Save time and money - work somewhere else, or attend another school.



I understand there will be some people out there who feel as though Kaplan is a great school. There are always outliers in a sample. I talked to my friend that is in management at another online school and he says that these Universities hire people to comb through these websites just to combat negative PR.
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#36 Consumer Comment

Kaplan University

AUTHOR: Adam - (U.S.A.)

I attend KAplan University online and I am nothing but pleased with school. You have your facts messed up. I have completed my two year degree and it hasnt cost me over twenty grand. And I am going for my BS now and it wont cost me over twenty grand either so how do you say that is 50,000. Also do you take into consideration that all books are included as well. Just becasue you had a bad experience doesnt mean the whole school should be put down.
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