- Report: #172088
Complaint Review: Kaplan University
| Kaplan University 550 W. Van Buren
Chicago, Illinois U.S.A. |
|
Kaplan University ripoff A bad company to work for. A bad school to attend Chicago Illinois
*Consumer Comment: A graduation from any higher learning institution would be a travesty
*Consumer Comment: I'm Going to Cut My $36,000 In Losses and Go To A Real School
*General Comment: Costs of Kaplan....
*Consumer Comment: Kaplan Tuition August 2012
*General Comment: She is very much right
*Consumer Comment: Kaplan University Tried to cheat me
*Consumer Comment: Kaplan U
*General Comment: I Agree
*UPDATE EX-employee responds: WATCH WHAT YOU SAY ABOUT KAPLAN ON THE INTERNET!
*UPDATE Employee: Kaplan really isn't a healthy place to work.
*UPDATE Employee: Kaplan really isn't a healthy place to work.
*UPDATE Employee: Kaplan really isn't a healthy place to work.
*UPDATE Employee: Kaplan really isn't a healthy place to work.
*Consumer Comment: Sit back and think about it
*UPDATE EX-employee responds: A financial aid officer speaks again.
*Consumer Comment: STOP ATTENDING ALL THESE JUNK ON LINE SCHOOLS AND YOUR PROBLEMS WILL BE SOLVED
*UPDATE EX-employee responds: A Financial Aid Officer Speaks
*UPDATE EX-employee responds: A Financial Aid Officer Speaks
*Consumer Comment: online classes... expensive
*Consumer Comment: online classes... expensive
*UPDATE EX-employee responds: Kaplan Is Dysfunctional
*UPDATE EX-employee responds: Hey mark from Cypress Creek
*Consumer Comment: help!!!
*Author of original report: Bottom Line
*Consumer Comment: Welcome to the world of jaded ex-employees.
*Consumer Comment: Cost Of Education
*Consumer Comment: High prices at Kaplan Univesity
*UPDATE EX-employee responds: You inflated the total cost
*Consumer Suggestion: I did my research
*Consumer Suggestion: I did my research
*Consumer Suggestion: I did my research
*Consumer Suggestion: I did my research
*UPDATE EX-employee responds: Again, your facts are wrong - placing Kaplan University in the same league as the University of Miami and the University of Florida, you have some research to do.
*Consumer Comment: Okay... they must have raised prices since I enrolled. But lets look at this in a different light
*UPDATE EX-employee responds: My Facts are Correct
*Consumer Comment: Kaplan University
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Multiple employees, including myself, were not paid our paychecks on payday. It took Kaplan 3 weeks to dispurse our paychecks. Other employees were still waiting for their overtime to be paid when I left.
I left because Kaplan management told me to stay later on specific days within the week and then refused to pay me overtime on my paycheck. This happened to myself and four others who worked overtime. The payroll is not handled by Kaplan but an outside agency who does not respond to employees when there are discrepencies.
Another problem that I had was that most of my managers didnt have an education. I felt as though i was being told what to do by my brother who is a senior in high school.
Oh yes, micromanagement is a reality at your little desk at Kaplan University.
I am an advocate for education and possess an extensive education myself. To this point - some other posts about this company are correct - Kaplan employs a sales team who work under pressure to hit "enrollment goals" for a given school cycle. Your job is in dire straits if you do not hit this goal.
Kaplan is without a doubt a sales job. The leads are shaky at best. A lot of people who fill out the lead online were just trying to win a TV or responding to a survey. Yes some people are genuinely interested and to them I suggest not going to Kaplan.
It costs over 50,000 dollars for a bachelor degree at Kaplan University. This is all online!! They do not have to pay for all the other buildings and organizations that a real college must pay for. Kaplan is raking in the money based upon peoples desperation for a college degree.
If you really need a college degree - start out at a junior college and get an associates degree. You will pay a fraction of the cost for an education that will look just as good on a resume as Kaplan Online University. On top of that you will be able to join orgaizations and get involved with the school and maybe see performances from people performing at the school....the benefits go on and on.
I just want to underline the 50,000 dollar education again. There is no way anyone should pay that much. I paid less than that and I attended the University of Michigan. At that University I got to see great performances, boost my resume through extra curricular activities, network personally - can you do this at an online University? No. And it costs 50,000 dollars.
If anyone wants more instances of bad business just let me know. I could go forever. Any rebuttal to this I am sure will be by a Kaplan representative because every person that I talked to while I worked there was desperate to get out.
Harry
Chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 01/17/2006 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaplan-University/Chicago-Illinois/Kaplan-University-ripoff-A-bad-company-to-work-for-A-bad-school-to-attend-Chicago-Illino-172088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
A graduation from any higher learning institution would be a travesty
AUTHOR: Evilcozpoetry - (U.S.A.)
SUBMITTED: Thursday, September 06, 2012
#2 Consumer Comment
I'm Going to Cut My $36,000 In Losses and Go To A Real School
AUTHOR: Kaplan sucker - (United States of America)
SUBMITTED: Monday, August 27, 2012
#3 General Comment
Costs of Kaplan....
AUTHOR: Timmy - (United States of America)
SUBMITTED: Monday, August 27, 2012
1. The degree is NOT accredited so basically it is not worth more than the paper it is printed on b/c no one accepts it.
2. They were going to bill me $900.00/month when I was told I pay nothing until 6 months after I graduate (lie) and they are still trying to get more money from me after 7 years and
3. They stole over $5,000 from me by taking my Income Tax checks for 3 years in a row.
Oh also I get money back at CTU on a stipend over $1,000.00 each time. So trust me Kaplan U. is nothing!!!!!
#4 Consumer Comment
Kaplan Tuition August 2012
AUTHOR: Kaplan sucker - (United States of America)
SUBMITTED: Monday, August 27, 2012
One other thing, other schools laugh if you want to transfer some credits from Kaplan. Someone told me I went to "Matchbook University." The more I think about it the more I agree.
#5 General Comment
She is very much right
AUTHOR: n3rdyg1rl12 - (United States of America)
SUBMITTED: Friday, June 22, 2012
I personally do not like the way it is run. It is teaching me stuff that I learned my Junior year of high school. I do not like it at all.
#6 Consumer Comment
Kaplan University Tried to cheat me
AUTHOR: shaliesmom - (United States of America)
SUBMITTED: Tuesday, January 24, 2012
My story..............................
One day while setting at the desk playing on facebook I ran out of credits. So I looked for the free offers to fill out to get credits. I said oh ok look there was an easy one to were I could give a certain sight my number and a collage would contact me. "what a mistake" My phone could not handle all of the phone calls I recieved. In the next ten years I had planned on going to school to get my medical coding and billing degree. Kaplan university called me over and over. I let her know what my future plans were. She proceded to tell me that a degree in medical coding and billing is not a good choice because in the future it would no longer be needed. She told me that they had a great program Called Medical trancritpion. She stated that it would be the same thing practicaly. I hung up and thought about it a bit. Over and over I recieved phone calls. I answered Kaplan once again and they threw in a $1000 dollars off of my last term and waive the technology fees. Ok well they suckered me into it. At first you could be late on home work. Which in major situations was ok. Then they changed it after me going for two years. I had been covered by financial aid the whole time and always had a positive or credit on my account. There was once they told me I needed to pay $100 dollars. That same term I had a credit of $700 dollars. After Medical terminology turned out to be not what i wanted I changed schools for ne day. I actually got calls from Kaplan stating how Medical office managment had an imphasis on coding and billing. I was never told about this program. You would thing if medical office managment had a imphasis on coding and billing they would have told me about it in the first place. I do blame my self for not making choices and saying no. I finished school about two four months ago. I have yet to recieve my degree. At the last term I asked about the $1000 toward tuition. I never recieved it. I asked financial aid if I could get a loan from them because me and my husband had seperated and I could not afford the last term. The advisor told me I needed two denial letters form a loan instution. I got the denial letters and did not here from Kaplan anymore. I called and asked about it. That is when I got an ambudsman who told me I could not get a loan. She told me that I still had funds with my financial aid. I reminded her that I was only taking three coarses. She said no problem. Just change my paper work and my aid would be based on a year instead of by term. After two years of school I had told her that I would need to fill out a paper so that money would be sent to me so that I could get the left over to pay my bills asociated with school. They approved me for $1994 and $1995. That is after my tuituion which was $1200. Everything went smooth. I got some of the money around $1995. They last day of class I checked my account and they had sent back all of the funding because I did not qualify for it. So they had me owing $2800. After throwing a fit they ended up asighning me an ombudsamn who looked over my account and he stated that they should have not sent back $1000 of it and that the other would be whiped off my account because of the advisor telling me the wrong things? It was that easy! " Why was it so easy?" Because I took it upin myself and asked them on facebook why they acted like this. They had many students repond with the same problem. I contacted the BBB and many congress men! MY externship was also based on me working 90 hours for a women who left the company for suregery I did not learn anything toward medical office managment. I was a free worker. I have got to be so ignorant. I should be getting my degree next week! we will see.
#7 Consumer Comment
Kaplan U
AUTHOR: Timmy - (United States of America)
SUBMITTED: Friday, January 20, 2012
#8 General Comment
I Agree
AUTHOR: Really? - (United States of America)
SUBMITTED: Monday, August 15, 2011
#9 UPDATE EX-employee responds
WATCH WHAT YOU SAY ABOUT KAPLAN ON THE INTERNET!
AUTHOR: Kraplan University - (U.S.A.)
SUBMITTED: Friday, March 21, 2008
And if you are thinking about creating an anti-Kaplan blog, you better think twice. Since they are currently being sued by three former employees, Kaplan is now extra sensitive about their image. They can and will sue anyone who bashes them. McDonalds did it, so will Kaplan.
I think it is funny that Kaplan's ego is so fragile that they have to monitor every website that mentions them in any way shape or form. Maybe Kaplan should buy out the government since they are so successful at playing the Big Brother.
#10 UPDATE Employee
Kaplan really isn't a healthy place to work.
AUTHOR: M.ed Higher Education Administration - (U.S.A.)
SUBMITTED: Monday, February 04, 2008
And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"
As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.
This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
#11 UPDATE Employee
Kaplan really isn't a healthy place to work.
AUTHOR: M.ed Higher Education Administration - (U.S.A.)
SUBMITTED: Monday, February 04, 2008
And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"
As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.
This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
#12 UPDATE Employee
Kaplan really isn't a healthy place to work.
AUTHOR: M.ed Higher Education Administration - (U.S.A.)
SUBMITTED: Monday, February 04, 2008
And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"
As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.
This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
#13 UPDATE Employee
Kaplan really isn't a healthy place to work.
AUTHOR: M.ed Higher Education Administration - (U.S.A.)
SUBMITTED: Monday, February 04, 2008
And the students. I am so heartbroken for them. They have invested so much time and money into their degrees, and for what? Most employers don't even know what Kaplan University is. They see the Kaplan name and think, "Are these the same people who do the test preparations? And now they're running a university? Eww!"
As a result, students spend 60,000 on a Bachelor's degree. (Tuition is now 305 dollars per Quarter Credit, and it will go up in July 2008.) In the end, they will have a harder time finding a good job to pay all that money off. It's horrible, really horrible because our students DESERVE better. They worked hard for their degrees, these degrees should be worth more than the paper they're printed on, but the truth is, they just aren't, they pale in comparison to people who have earned a degree from a traditional college.
This is the ugliness of for-profit universities. And who are the ones losing out? Not the employees, they leave and move on, no skin off their backs. The students lose. They have the most to lose, it's their time, their money, their sweat, and their blood. Our students deserve a hell of a lot more respect than that!
#14 Consumer Comment
Sit back and think about it
AUTHOR: Learnedhislesson - (U.S.A.)
SUBMITTED: Sunday, January 20, 2008
Upon taking her classes we noticed some disturbing trends, i was forced to research the best i could along with her on questions she had about her work because everytime she had a question and submitted it to the "teacher" we never recieved a response, Google, and Ask.com were her teachers. As time rolled on we started getting calls from Kaplan. "is this so and so?" "yes" "you owe our university 12,000.00" ? we were completely thrown off by this.
They took it a few steps further, they tried to blame her financial aid not going through on her citizenship!? shes a US citizen, has been for um..ever. the lows this institution takes to make money is disturbing and pathetic. If it would benifit us in any way, i would file a class action lawsuit against the school... For others that see this as the proper justice, feel free to email me (((ROR removed for security purposes))).
I would be glad to get back money lost by other victims of this school put back into their pockets so they can get an education elsewhere at an accredited school that hasnt been posted on a site such as this.. Any comments or rebuttals to this post are more than welcome..
For the ex-employee's, i guess the fact that you got out and are willing to state the shady extent of this school is honorable, i appreciate you getting the immoral acts out on the table so others can hopefully see them before they get burned just like my wife and I did
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
#15 UPDATE EX-employee responds
A financial aid officer speaks again.
AUTHOR: A Friend - (U.S.A.)
SUBMITTED: Thursday, January 17, 2008
Finally, the pressure Kaplan places on admission staff entices them to enroll unqualified students. If you have a high school degree and are unaware or willing to assume a huge amount of unnecessary debt, Kaplan is ready for you.
Educators promote their students welfare and not misleading sales and marketing. Kaplan is a rip off.
#16 Consumer Comment
STOP ATTENDING ALL THESE JUNK ON LINE SCHOOLS AND YOUR PROBLEMS WILL BE SOLVED
AUTHOR: Margaret - (U.S.A.)
SUBMITTED: Wednesday, January 16, 2008
These on line schools are a 100% rip off. I have taken a few on line classes through one of my local community college's and I am satisfied to know that its 100% accredited and transferable to any 4 year university, no questions asked.
Please everyone, stop giving yourself a heartache
#17 UPDATE EX-employee responds
A Financial Aid Officer Speaks
AUTHOR: A Friend - (U.S.A.)
SUBMITTED: Wednesday, January 16, 2008
http://www.ripoffreport.com/reports/0/285/RipOff0285744.htm
Kaplan University aggressively wants to make money. They use deceptive sales tactics and marketing to recruit students. The true cost per credit hour is hidden using high credit hour degrees like the 180 credit hour bachelors. A typical bachelors degree is 120 credit hours. They hide negative web based information on their company with multiple web sites. If you do a google search on Kaplan, you will see many different versions of Kaplan.com. This fills a web search with their information and blocks any semi independent sources. An educator should look out for the needs of their students not manipulate information to obtain the highest profits.
Check out on line programs offered at your state university before entering Kaplan. Don't combine the cost of tuition with living expenses in your analysis.
Kaplan enrolment dates start every six weeks. Ignore the telemarketer; You don't have to start right away.
#18 UPDATE EX-employee responds
A Financial Aid Officer Speaks
AUTHOR: A Friend - (U.S.A.)
SUBMITTED: Wednesday, January 16, 2008
http://www.ripoffreport.com/reports/0/285/RipOff0285744.htm
Kaplan University aggressively wants to make money. They use deceptive sales tactics and marketing to recruit students. The true cost per credit hour is hidden using high credit hour degrees like the 180 credit hour bachelors. A typical bachelors degree is 120 credit hours. They hide negative web based information on their company with multiple web sites. If you do a google search on Kaplan, you will see many different versions of Kaplan.com. This fills a web search with their information and blocks any semi independent sources. An educator should look out for the needs of their students not manipulate information to obtain the highest profits.
Check out on line programs offered at your state university before entering Kaplan. Don't combine the cost of tuition with living expenses in your analysis.
Kaplan enrolment dates start every six weeks. Ignore the telemarketer; You don't have to start right away.
#19 Consumer Comment
online classes... expensive
AUTHOR: A|ex - (U.S.A.)
SUBMITTED: Wednesday, November 21, 2007
my wife is a registered nurse and is taking Kaplan's accerated course to get her Bachelors.
as for myself, i attended Ohio State University and received a BS degree.
my wife has no complaints with the courses. i find these online classes alot easier when compared to brick and mortar institutes. i also find that anyone that can't succeed with Kaplan's courses will most likely not succeed in a formal university.
all the exams are open book... i wish mine were like that.
as for the cost, one pays for convenience. these courses are very convenient and we sure pay for it. the quality of the professors is similar to that of the brick and mortars. at the end of the course, students fill out the teacher evaluations. no difference there.
i wouldn't recommend online classes for non-professionals. for those fresh out of high school, i recommend community college then transfer to a university for the BS degree.
but for working professionals, online classes makes more sense.
i cannot comment on Kaplan's work environment. from my observations, employees tend to quit because of bad management. is direct deposit available? sounds like they need to select a better payroll company.
-a|ex
#20 Consumer Comment
online classes... expensive
AUTHOR: A|ex - (U.S.A.)
SUBMITTED: Wednesday, November 21, 2007
my wife is a registered nurse and is taking Kaplan's accerated course to get her Bachelors.
as for myself, i attended Ohio State University and received a BS degree.
my wife has no complaints with the courses. i find these online classes alot easier when compared to brick and mortar institutes. i also find that anyone that can't succeed with Kaplan's courses will most likely not succeed in a formal university.
all the exams are open book... i wish mine were like that.
as for the cost, one pays for convenience. these courses are very convenient and we sure pay for it. the quality of the professors is similar to that of the brick and mortars. at the end of the course, students fill out the teacher evaluations. no difference there.
i wouldn't recommend online classes for non-professionals. for those fresh out of high school, i recommend community college then transfer to a university for the BS degree.
but for working professionals, online classes makes more sense.
i cannot comment on Kaplan's work environment. from my observations, employees tend to quit because of bad management. is direct deposit available? sounds like they need to select a better payroll company.
-a|ex
#21 UPDATE EX-employee responds
Kaplan Is Dysfunctional
AUTHOR: Yvonne - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
I was not on the sales side but the course production side. But I know academic and admissions advising had constant turnover, judging from the endless stream of job candidates always filling our waiting area. I heard that admissions was expected to make enrollment quotas. The fundamental problem with this approach is that education is not a "product" you can sell like telephone service, yet the sales tactics Kaplan uses are the same. On our end, we saw the disastrous consequences of ill-prepared students who were promised an easy ride by commission-hungry sales reps, only to come to realize that they were expected to do real work. So how did our department deal with that? Dumb-down the course content to make it easier for students to pass in order to retain the highest number of paying students.
I could tell you things that would curl your hair. Incompetent course developers who used the courses as platforms for their personal political views, and put propaganda in the material. But I can't really speak to the student experience of financial aid or tuition because I wasn't a student. I can however, speak from an employee's perspective.
As far as Harry's experience with not getting paid - that was par for the course at Kaplan. It took me almost a month to get my first paycheck, and I heard many other horror stories of delayed pay and expense reimbursement. I don't believe any of this is "unintended" or "accidental." They deliberately string people along as long as they can and make you go through hoops to get your money. Oh, and they tried to short me on my last paycheck too - No class going in, no class going out.
With the health and dental coverage from day one, that's fine in theory, but I had further administrative hassles getting my coverage activated because the people in benefits are total idiots. And believe me, they make their employees pay a hefty sum for coverage, while providing no cost-of-living raises of any kind. Excuse me, but isn't that an effective pay cut? In fact, they are always coming up with new ways to screw the workforce out of pay and benefits.
When it comes to the management there, I have never seen a place where incompetence and lack of management skills are rewarded to such a degree. My last manager was a truly stupid individual. Managers are also allowed to get away with the most outrageous behavior toward their subordinates that would not be tolerated at most other organizations.
This is all just a drop in the bucket of what I could say about Kaplan, but suffice it to say they are an organization with no character and no class. They had a huge exodus of staff while I was there. But they don't care, because they don't have to. In fact, since I have left Kaplan and have been in a "normal" working environment, it's made me even more aware of how sick of a corporate culture they have. You students out there would do better to try to see if there is an established, "real" school in your area that has an online program, and forget the Kaplans, DeVry's, and AIU's.
#22 UPDATE EX-employee responds
Hey mark from Cypress Creek
AUTHOR: J - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
#24 Author of original report
Bottom Line
AUTHOR: Harry - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
As for my work experience with Kaplan your assumptions are incorrect. I exceeded all my sales goals. I quit because I wasn't getting a paycheck until 3 weeks after payday. I have since moved on professionally and I am only responding because I don't want somebody to make the mistake of working there and/or attending the school.
#25 Consumer Comment
Welcome to the world of jaded ex-employees.
AUTHOR: Mark - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
Lets put some facts down here so people reading can fully understand all sides of Kaplan.
First off lets talk about Kaplan's employee relations. The response that Kaplan is immoral, unethical, and treats its employee's bad is wrong. Kaplan University has to be one of the best companies to work for.
For starters from day 1 of starting work, employees get full medical and dental, plus other benifits. These are effective day one. Secondly the starting pay is $31,000.00 for an Admissions Advisor. Lets not delude anyone, by saying this is not a sales job. Anyone going to work in Admissions is warned no less then 50 times the first day of training that it is a sales job. BUT it is a different type of sales.
First off all of the leads that come in are from people who filled out forms asking for information about going back to school to get a degree. Kaplan has not used the lead websites that offer something in return for some time. Over a year now. They found the quality of leads are lacking to say the least.
An Admissions Advisor does not have an easy job. Kaplan University caters more to working adults that are over the age of 30 who work full time jobs. These people for the most part have been putting off getting their education for years, and will procrastinate for another 30 years if, someone does not give them a nudge to finally commit.
Just like any other job there are production quotas that you have to do. Why would any employer keep someone around who does not perform?
Now the exemployee would want the world to think that there are huge quotas each advisor has to fill. That is not true. Each advisor is set to have a certain number of dials each day (80) and an average talk time of 30%. That is 2.4 hours each day talking to people on the phone. That is what is expected. From that each Advisor has a goal of enrollments to bring in each term, and because of the strict policies that Kaplan University has on how a student is enrolled. It is very hard to sneak a student in without them knowing what is in store for them.
Now the quotas for an admissions advisors is based on how well they do at Kaplan. If an Advisor is sucessful and exceeds his or her enrollement goals, will not only get a jump in base pay, but will also have to maintain that level or production.
Starting goals for all advisors is 2-3 enrollments per start term. Since Kaplan had 14 starts per year it means an Advisor must get 2-3 enrollments roughly each 3 weeks. Since each week each advisor gets over 150 leads... well you can do the math. They are expecting maybe a 3% conversion rate. That is low. Since all identities are confirmed though the federal goverment, and a minimum deposit of $95.00 is required to come to Kaplan, fraud is non existant. Even still a student must stay in school for a compelte term before an advisor can even get credit for enrolling the student, and advisors get penalized if they withdrawn from school.
The only manditory overtime days are 1 saturday per month and it is only 4 hours, and in reality you don't have to go to work if you don't want to.
A top paying Admissions Advisor can make $100,000.00 per year. Sounds like you did not make it past your first evaluation.
As for the cost of education, you seem to be missing one very crucial number in your figures exemployee. The fact is a person who is 25+ that has been working for 10 years in a full time job, typically do not have the money or time to go to a standard brick and mortar school. If they were to go to a school and they were working a standard work week 9-5 Mon- Friday, they would probably loose the full time status and work only 20 hours a week, if not loose their job all together. going from 30k a year to 15k a year is adding anothe 15k to your education.
In addition to that there is the time factor. Most students save months if not years by going to a online school, since most classes are accelerated time frames. 10 weeks opposed to 16 weeks.
The last thing that has me really laughing about your post is the education factor of your previous managers.
Since Kaplan promotes from within for 90% of its positions, I find it funny that managers having an education really matters. Extended experince will normally count as its own degree. You have 15+ years in management, you would might even be selected over someone who has an MBA depending on the level of experience you have. Especially if that person is a fresh out of school degree holder.
All the management at Kaplan have proven themselves to have the competency to not only do their job but exceed, in their field.
Now all the professors at Kaplan do have at least an Master's degree or highter, plus have worked in the field they are teaching, in reality most teachers have a PHd.
Thank you for your time.
#26 Consumer Comment
Cost Of Education
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
Take Western Illinois University for example. This year in state tution alone is 4,968 and room and board is $6,143. This is not including fees and insurance. The total cost of a four year Undergraduate Degree at Western Illinois University is approximately $68,000. So at Kaplan you are saving over 10,000. It amazes me how little people really understand the cost of on campus education for full time students.
I won't deny that the company may have a high turnover rate or may be high pressure. But I used to work for a divison of Kaplan (Kaplan Professional) and I had a good experience.
Making quality affordable
2005-2006 yearly costs*
Tuition (in-state) $4,968/year
Tuition (out-of-state) $7,452/year
University fees $1,443/year
Health insurance $488/year
Double room and basic meal plan $6,143/year
Single room and basic meal plan $7,366/year
-----
Total
In-state (double room) $13,042/year
Out-of-state (double room) $15,526/year
Other estimated costs
Books and supplies $1,000/year
Miscellaneous & personal expenses $2,808/year
#27 Consumer Comment
High prices at Kaplan Univesity
AUTHOR: Stephanie - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
They wanted me to pay $18,000 dollars for my Associates degree for business and accounting. At the time I had no idea(my stupidity didnt do the research), that colleges don't usually cost this much.
I was disappointed when I discovered that I wouldn't be getting any books to guide me along. I figured Im already enrolled I will try to get through it by asking questions and going through the seminars. After all, I was told that seminars were a major grade percentage.
I was even more disappointed when I discovered that they were trying to do away with the seminars. And my professor never showed up at all. Didnt answer emails, nor did she attend the seminars.
So, basically, I was going to be paying 18,000 dollars for what? No books, no seminars, and basically no one to help me get through these courses besides other students who were feeling the same way I was....lost and confused.
#28 UPDATE EX-employee responds
You inflated the total cost
AUTHOR: Harry - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
Also like I said there are a lot of indirect benefits that brick and mortar campuses give a student. I will not go through those again.
A lot of junior colleges are accredited.
The only reason I say Kaplan is a rip off is because a lot of my friends as well as myself are in HR now and I can tell you from first hand experience you should not be putting Kaplan University on the same level as the University of Florida. Kaplan University is not an elite school. You will find it no where on the top 100 or probably even 500 list of colleges and universities.
You have to ask yourself why is it not respected in the same league as other schools, why is it posted on ripoffreport.com by more people than just me and why am I paying 50,000 dollars for this education.
I know that you have to justify your decision to attend Kaplan University and I commend you for that. You are right, I am pissed off that people can not see the complete rip off that Kaplan is. I am pissed off that the University still has horrible business practices. I should of never taken a job there, but hopefully good will come out of it. If I can save one person the time and money of working or going to the school I will feel good.
#29 Consumer Suggestion
I did my research
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
NEW / CONT. Non-Florida
NEW / CONT.
Tuition and Fees* 3,094 / 3,094 17,222 / 16,609
Books and Supplies 930 930
On campus Housing and Meals** 6,260 6,260
Off campus Housing and Meals*** 7,500 7,500
Computer Minimum**** 910 910
Local Transportation 400 400
General Expenses and Clothing 570 570
Personal and Health Insurance 1,340 1,340
On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019
Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259
as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
#30 Consumer Suggestion
I did my research
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
NEW / CONT. Non-Florida
NEW / CONT.
Tuition and Fees* 3,094 / 3,094 17,222 / 16,609
Books and Supplies 930 930
On campus Housing and Meals** 6,260 6,260
Off campus Housing and Meals*** 7,500 7,500
Computer Minimum**** 910 910
Local Transportation 400 400
General Expenses and Clothing 570 570
Personal and Health Insurance 1,340 1,340
On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019
Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259
as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
#31 Consumer Suggestion
I did my research
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
NEW / CONT. Non-Florida
NEW / CONT.
Tuition and Fees* 3,094 / 3,094 17,222 / 16,609
Books and Supplies 930 930
On campus Housing and Meals** 6,260 6,260
Off campus Housing and Meals*** 7,500 7,500
Computer Minimum**** 910 910
Local Transportation 400 400
General Expenses and Clothing 570 570
Personal and Health Insurance 1,340 1,340
On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019
Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259
as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
#32 Consumer Suggestion
I did my research
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
NEW / CONT. Non-Florida
NEW / CONT.
Tuition and Fees* 3,094 / 3,094 17,222 / 16,609
Books and Supplies 930 930
On campus Housing and Meals** 6,260 6,260
Off campus Housing and Meals*** 7,500 7,500
Computer Minimum**** 910 910
Local Transportation 400 400
General Expenses and Clothing 570 570
Personal and Health Insurance 1,340 1,340
On Campus TOTAL - NEW / CONT. $13,504 / $13,504 $27,632 / $27,019
Off Campus TOTAL - NEW / CONT. $14,744 / $14,744 $28,872 / $28,259
as you can see from the breakdown from the www.ufl.edu site the cost per year for a in state student is around 14,000. Yes you do add in books fees, housing, meals etc....I dont have those costs while attending Kaplan. And Kaplan Just got the accredidation to become a University so how can you say it is equal to a junior college. Can you get a Masters degree at a junior college? All the priceas I quoted in my last post are for in state students and they include room and board, food, books and etc....How can you say that is like comparing adding in my mortgage for my Kaplan fees. I can do my work anytime I want 24 hours a day seven days a week at Kaplan. I can submit my work 24/7 as well. and like I said before there is no drive or time spent running aorund a campus. Does that nmot account for something? You are a pissed off ex-employee and have a grudge thats all. Oh by the way I have a ton of friends that live in Florida as I do and attended the Univeristy of Florida I will get them to email me some costs they had while going to school their.
#33 UPDATE EX-employee responds
Again, your facts are wrong - placing Kaplan University in the same league as the University of Miami and the University of Florida, you have some research to do.
AUTHOR: Harry - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
First of all if you are placing Kaplan University in the same league as the University of Miami and the University of Florida, you have some research to do. Right now a Kaplan degree is comparable to a junior college degree. There are just too many extra curricular benefits in attending college.
Even though the University of Florida is in a higher educational tier than Kaplan University if you go to www.ufl.edu you will find that it is actually much cheaper per credit. One credit hour per their own website is $103.12. You were looking at the cost of an education for out of state students. If you stay in state, a prospective student can get a much better education at a more respected university for a lot less money. Since you are taking online classes right now I assume you will not be staying in the dorms. This puts the University of Florida after all fees and tuition costs a little over 24,000 dollars for an in state bachelor degree. Less than half of Kaplans cost. Now you may ask me what if I decide to stay in the dorms? This will certainly raise the cost, right? Yes it will raise the cost. But if you live in the dorms at a brick and mortar university you are throwing in living expenses and food expenses into the cost. That would be like adding all your food costs and your rent or mortgage on top of Kaplans tuition.
Just ask yourself, what other legitimate schools in the United States are being critisized on a website that details rip offs. I can let you speak to actual people who work at Kaplan who will not only tell you that the school is a rip off, but that they cannot wait to find another job.
Oh yeah to anybody else that is reading this. Kaplan is an equally bad company to work for.
You need to do better research. Wrong facts are not only hurting the readers of this article but they are also discrediting your postings. Kaplan really tries to push that convenience of online education as a selling point. Education is not supposed to be convenient. I am sure that if everyone could get an education by pushing buttons on their remote control they would do that to. School is a commitment that usually isnt something that is just done on the side or on a whim.
#34 Consumer Comment
Okay... they must have raised prices since I enrolled. But lets look at this in a different light
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
#35 UPDATE EX-employee responds
My Facts are Correct
AUTHOR: Harry - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007
Now a bachelors degree at Kaplan University consists of 180 quarter credit hours. 280 dollars per credit times 180 credits equals 50,400 dollars. On top of that students are responsible for a 75.00 technology fee at the beginning of each term. 75.00 dollars times 16 terms is 1200.00 dollars. The total fixed cost of tuition at Kaplan University for a Bachelor degree is 52,400 dollars.
If anyone doesnt believe me just follow the website, or talk to an "admissions advisor" yourself. Again from actually working at the company and seeing what goes on behind the scenes, I can definitely say that this is a rip off. Save time and money - work somewhere else, or attend another school.
I understand there will be some people out there who feel as though Kaplan is a great school. There are always outliers in a sample. I talked to my friend that is in management at another online school and he says that these Universities hire people to comb through these websites just to combat negative PR.
#36 Consumer Comment
Kaplan University
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Tuesday, November 20, 2007

