- Report: #1044221
Report - Rebuttal - Arbitrate
Complaint Review: Karate America
Karate America1580 Wells Rd Orange Park, Florida United States of America
Karate America Complicated contract cancellation Orange Park, Florida
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Three years later I find out on my credit report that I have a collections agency trying to recover over $1700 for 10 months of karate lessons in FL while I was stationed in a different state.
When I contacted Karate America they notified me that I was supposed to return a letter to them to confirm the cancellation. I have retained the same cell phone number for the past 15 years. They have a copy of my orders stating that I am NOT in FL. Yet they continued to try to find me in FL? I was not notified by the person I cancelled my contract with that I still had to pay a cancellation fee and return a letter to them. Furthermore the letter was sent and "delivered" to me a my address after I had already departed from FL. If I had known that I was to receive said letter I would have called, emailed or written a letter asking about it.
The woman I spoke with on the phone at Karate America Headquarters told me that the last few years the company was struggling. I realize we are in a recession, but the business practices they employ are probably not helping. They make customers sign year long contracts for services. The gym membership I had down the street at Planet Fitness just took a copy of my orders and I signed some paperwork, NO FEE and was done. i have been reading online about many other people having issues canceling with Karate America, especially if they are involved with the military in some way.
It is time to start treating your customers right and being more understanding of the military in a military town Karate America!
Also I would like to state that MG Credit Collections is no picnic to deal with either. Very rude and condescending.
This report was posted on Ripoff Report on 04/18/2013 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Karate-America/Orange-Park-Florida-32073/Karate-America-Complicated-contract-cancellation-Orange-Park-Florida-1044221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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