• Report: #938392

Complaint Review: Karen Sherard

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  • Submitted: Sat, September 08, 2012
  • Updated: Sun, December 23, 2012

  • Reported By: Frustrated — atlanta Georgia United States of America
Karen Sherard
7190 Flagstone Place Union City, Georgia United States of America

Karen Sherard Assurance Property Management Group, LLC - Karen Sherard Managing Director She works very hard to keep herself happy, not YOU! Union City, Georgia

*REBUTTAL Owner of company: REBUTTAL TO ASSURANCE CLIENT PIERRE SONSINI COMPLAINT 1255 BRIARCLIFF ROAD

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She's very obnoxious and stubborn, to say the least. She doesn't care at all about your property, all she cares is to collect her fees at the end of the month. The only thing that she does very well is, in fact, to collect the rent from the tenants, deduct her fees, then wire transfer what is left to you.

Anything else that your property needs: just pray! I'll give you a few examples:
1) When the tenant moved out she supposedly "inspected" the place to see if they had some responsibility in some damage that i saw later on. There was little doubt in my mind that her "inspection" lasted not more that 2 minutes.
2) If you're not careful, she'll make you spend an enormous amount of money when the tenants move out, in repairs that don't exist. Again, I'm convinced that instead of carefully inspecting the property, all she did was to get a list of repairs from the Internet. it was foolish, if I had followed her "advice", I would have had to repaint the wall, change all toilets, etc., it would have been a wash for me, financially.
3) Instead of researching the market to see what kind of rent was appropriate for the tenants, she asked very little and gave them one month for free! Wow! Yes, she asked me before doing that, and I agreed, however, I trusted her because she told me "In today's market condition, this is the only way to make sure that the property wouldn't stay vacant for too long". Yes, very well done, in fact a new tenant locked in that offer in less than two hours!
4) Each time I confronted her on her inefficiency, laziness and inappropriate management, instead of apologizing, she became increasingly bitter with me, and guess what, after realizing the mess she'd made, instead of being willing to fix it, she quit! Easy solution from her part, just quitting!

Even when confronted with compelling evidence that her negligence translated into losses for me, instead of saying "I'm sorry", she maintained that "she'd been working very hard to make the owner and the tenants happy". Guess what, none of us were!

This report was posted on Ripoff Report on 09/08/2012 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Karen-Sherard/Union-City-Georgia-30291/Karen-Sherard-Assurance-Property-Management-Group-LLC-Karen-Sherard-Managing-Director-S-938392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

REBUTTAL TO ASSURANCE CLIENT PIERRE SONSINI COMPLAINT 1255 BRIARCLIFF ROAD

AUTHOR: KAREN SHERARD - (United States of America)

Mr. Sonsini's property was occupied for 18 months by an excellent tenant who's only issue was that at the close (60 days prior to lease expiration) it was identified that the tenant allowed 2 large pets to occupy the property.  Upon identifying this issue, an immediate inspection was performed. Upon inspecton, the unit was impeccably clean with their pets were kenneled. There were no pet related damages noted as documented by photos taken during the inspection.  Due to the infraction, it was recommended that they not receive the option to renew.  In sixty days the tenants vacated the property in which I again met with them, they removed their items and professionally cleaned  which is a requirement in our lease agreement to prepare for the move-out inspection.  The property.  After 18 months of occupancy it is understood by most investors that touch up painting and the normal turnkey process is required.  The property has hardwood flooring and at the entrance there was fading in the color of the hardwood from traffic which touch painting, normal punch out and waxing of the flooring is customary  Yes, it is my company's requirement that in the turnover of each unit that an inspection of all the systems in the home be performed and yes, it is correct that I do require for the property presentation during marketing a level of cleanliness to include new plastic wrapped commode seats.  I attempted to explain to the owner that this is my company's standard and part of the presentation and this small investment makes a huge difference during the marketing process.  Hence with the marketing plan initiated, the new tenant that presented had an impeccable record and signed a 24 month lease.  I explained to my client that the new tenant was a law school student and had indicated that there had been other issues with properties they leased in the past and I wanted to start the relationship with the new tenant  on a positive note and I wanted for all services to be performed to include any that were identified as issues during the preliminary inspection with their agent.  I am obnoxious because I demanded as that the owner not cut corners on services after stating in his opinion this or that did not need to be addressed and he did not care what my company's requirements were.  I refused to allow this owner to deviate from my company's level of service.   
 
In closing, this owner was inexperienced and wanted for management to do what he wanted with no regard for the tenant's needs or providing a rent ready product which would be expected for a property in this area and rental price range to two professionals that it would have been reasonable for them to expect for their new home to be rent ready and in rent ready condition on their move-in date.  The owner received excellent service to include guidance through the previous tenant's lease termination due to failure to follow our lease agreement, to tenant placement in less than 30 days.  Based on the owner's comments regarding his disregard for the condition of the product or his concern for the tenant's leasing experience,  this experience exemplified a conflict in our service and the owner's willingness to provide management with the support needed for a win-win scenario    This owner did everything possible to try to void the listing agreement with the hired agent that procured his new tenant minimizing his vacancy loss and loss revenue to 2 weeks and attempted called the agent on several occasions trying to  find a way to not pay the agent after being provided with excellent results. Obviously there is a conflict in the way this client conducts business and our level of service hence management's termination of his contract.  A  client like this can be very dangerous and cost management many hours in dealing with tenant conflicts that could be avoided by doing things the right way.   Closing comments and valuable lesson:  Before you end up in court, sometimes it is better to let a client go that is not interested in being a partner in providing good customer service to his tenant.       
 
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