• Report: #1119293

Complaint Review: Kaspersky

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, January 29, 2014
  • Updated: Wed, January 29, 2014

  • Reported By: Ottjcmo — Jefferson City Missouri
Kaspersky
500 Unicorn Park, 3rd Floor Woburn, Maine USA

Kaspersky Does not work and will not refund after 0ne day. 500 Unicorn Park, 3rd Floor Woburn Maine

*Author of original report: You are wrong.

*General Comment: Refunds...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

One of my computers picked up a Dept. of Justice virus.  I purchased Kaspersky PURE Total Security 3.0.  I got the two year for three computer package. Software missed several virus on my laptop and did not discover virus on the PC that had the Dept. of Justice virus and did nothing to remove it.  

I contacted them both by chat and email for assistance.  They gave me a case number but no advice or futher contact.  This software cannot find or fix anything.  Total acam.


This report was posted on Ripoff Report on 01/29/2014 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kaspersky/Woburn-Maine-01801/Kaspersky-Does-not-work-and-will-not-refund-after-0ne-day-500-Unicorn-Park-3rd-Floor-W-1119293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Kaspersky

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

You are wrong.

AUTHOR: Ottjcmo - ()

I purchased the product directly from Kasbersky Lab.  I explained the problem before I purchased and was assured they would work with me to correct the problem.  I was also assured there was a 30 day no questions asked return policy.  I talked to the tect dept and they told me they would send me instructions to solve the problem.  They send a case number with no instructions.  They told me to reply to their email for assistance if I needed additional help.  I replyed twice and have heard nothing. This program is missing things on my other computer that both Windows defender and Microsoft Essentials are catching.  Advertized to be the be the best can't catch anything.   I will contact my Credit Card company to have the transaction cancelled.  

Respond to this report!
What's this?

#2 General Comment

Refunds...

AUTHOR: Tyg - ()

 There are no refunds on software ONLY exchanges. You can thank your fellow Americans for this as they pirated so much that the software companies had to protect themselves. Its obvious that you have NO IDEA how antivirus works or you wouldnt be posting. Everytime there is a fix for one virus, five more pop up. Its a never ending battle of keepup. You have the software, all you have yo do is WAIT for an update where they have fixed that particular virus.

Then do the download. There MAY be no immediate SOFTWARE fix for your issue. It may end up being a HARDWARE replacment issue. Either way, blasting THEM because they didnt IMMEDIATLY solve YOUR problem is a bit childish. The real world is not a web page and stuff takes TIME to happen. There WILL be a fix for your problem, most antivirus companies update their defence roughly once or twice a week.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory