Kathy Clean They would not let me use my voucher from a deal website, Internet
*REBUTTAL Owner of company: Kathy Clean - Family Owned, High Quality, Honest Cleaning Company
I received a voucher for this company's services through a deals website. Before I bought the voucher I called the company to make sure I could use it for what I needed and a man who worked there stated there would be no problems. I called the company and got an answering service that told me they were booked through the New Year and to fill out a request online (this was the middle of December). I filled one out and did not get a call back. I contacted them in the middle of January after one month of not hearing anything asking when I could set something up.
The lady (Kathleen) told me that they would clean my house, but it would take my voucher plus $300 to clean out my old condo. I thought that was absurd so I asked if I could use it to clean my current home. She had me fill out another request and told me that it would cost me an extra $100. I have never had to pay extra money to use a voucher that I purchased. What is the point of buying the voucher then? I told her all I wanted to do was use the voucher and there was no fine print or terms and conditions that stated I needed to pay more money. She wrote me back a very unprofessional and mean letter. I will quote what she wrote back. "It is abundantly clear that you do not see the need or value in completing what our company considers a proper and thorough first cleaning of your home.
Additionally, you also expected us to do a move out clean of your condo in 4 man hours. Again this is not possible. A first cleaning of any home CANNOT be accomplished in the amount of man-hours you have on your voucher. We are not going to degrade the quality of a first cleaning just because a client doesnt want to pay more or cant afford it. " She then wrote: " To continue to waste time and energy on this matter is pointless. We are not interested in working with you as a client. That is our right."
How rude! All I wanted was to use my certificate. They take advantage of people and try to make a bunch of money off their clients. I would never work with this company or let them in my house. I would not recommend them either. Obviously if they are using a deal website they are not doing well in their business and should take all the customers they can get. I would not recommend ANYONE ever using them.
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