- Report: #936779
Report - Rebuttal - Arbitrate
Complaint Review: Kaufman Trailers
Kaufman TrailersInternet United States of America
Kaufman Trailers North Carolina Selling with Cheap Tires and NO WARRANTY , Internet
*General Comment: Changed my mind about Kaufman Trailers
*Author of original report: Update to Original
*REBUTTAL Individual responds: Another View of Kaufman Trailers
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As far as I am concerned, they think of the customer as something they would scrape off the bottom of their shoe if they care so little about them as to sell their trailers with that cheap of a tire.
When we called about the cheap tires - Tim Carter (General Manager - understand where the attitude from his employees comes from) tells the story about the owner of Kaufman having 2 blow-outs on these cheap tires and then was OK when he slowed down to 60mph. I guess even the owner even knows that they are crap and they are still selling them - it is all about the mighty dollar. They must not have a conscience if they put tires like this on their trailers.
And about the WARRANTY!!! It only covers what Kaufman manufactures, which they say is the trailer but they did not make the steel so I have no idea why they warranty that either. Read it very carefully before you buy - it basically does not cover anything.
Kaufman wants to be know for selling the most affordable factory direct trailer, but when what they sell you stays broke down on the side of the road until you replace all the cheap crap on it, it's not much of a bargain - it is CHEAP.
I would not buy a trailer without upgrading tires(which should be standard equipment) and be ready to fix anything on it that goes wrong as soon as you drive it off of the lot or unload it from the delivery truck.
This report was posted on Ripoff Report on 09/04/2012 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaufman-Trailers/internet/Kaufman-Trailers-North-Carolina-Selling-with-Cheap-Tires-and-NO-WARRANTY-Internet-936779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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