- Report: #1014796
Report - Rebuttal - Arbitrate
Complaint Review: Kawasaki Motors Corp., USA
Kawasaki Motors Corp., USASanta Ana, California United States of America
Kawasaki Motors Corp., USA Bought a 2011 Teryx 08/11--continually in for repair since 05/12; blaming operator; won't compromise with repairs Santa Ana, California
After getting no satisfaction from the original dealer and the Teryx still having the same issues and by suggestin of Kawasaki, I took Teryx to another dealer. On the first appointment, Kawasaki informed the dealer to change oil. Was told to take it home and run it 100 miles and return it. After going approximately 60 miles, oil was registering below the mark on the dip stick. Took it back in for further repair.
Dealer tore Teryx down and found that the valve seal popped off and scarring on piston. Contacted Kawasaki and Kawasaki stated they would repair the valve seal, but the scarring on piston was lack of maintainence and refused to repair this. If this was the problem, it is hard to believe that two dealers were unable to locate and repair this. Both dealers stated they followed Kawasaki's recommendations.
Kawasaki refuses to believe the Teryx issues are faulty; they place blame on operators. When operators told them that the Teryx was driven mainly on the road, Kawasaki stated the Teryx was equipment for road travel. Kawasaki also stated that it was not meant to be driven wide-open. Never was this machine driven this way. It is felt that Kawasaki is at fault, but will not assist owner in correcting the issues.
This report was posted on Ripoff Report on 02/15/2013 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kawasaki-Motors-Corp-USA/Santa-Ana-California-92799/Kawasaki-Motors-Corp-USA-Bought-a-2011-Teryx-0811-continually-in-for-repair-since-05-1014796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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