ED Magedson – Founder
Kay JeweleesBranch Ave Marlow hgt, Maryland USA
Kay Jewelees Manager/Assistant are Unprofessional customer service, poor communication of repair processes, and Resolution Specialist need to be retrained as well. Marlow Heights Maryland
I took my Diamond ring/one carate and a wedding band/ 1/2 carate into Kay Jewelers on 5/10/2013 for estimate only.
I was told it would take 2-3 days on the reciept it gave dates of two weeks. Each time I spoke with some to the store(X3) I was given a different processes for estimate and repairs.
After multiply calls/ trips to the store the Manager stated the estimate/repair processes takes forty days.
When I decided to contact Corporate office and they gave a different repair process as well. After multiply calls the Resolution Specialist stated repair would be free, still would need forty days.
I was finally called on 7/12/2013 to say diamond ring was repaired, not the wedding band. It would only take a week to repair, and there is a charge for the diamond repairs.
I said no way, I stated that the Resolution Specialist/customer service said, since I never recieved an estimate repairs are free.
I called the Resolution Specialist call he store, to take care of the charges and tell the Assistant Manager and I was to pick up my rings this weekend. The Resolution Specialist repeated my request.
Saturday afternoon 7/13/2013, I went to the store to pick up my rings. I was told my diamond was there but my band was sent out that day for repair and it would be back in two weeks.
I had to celebrated my anniversary without my rings.
I pray no one has to got thru anything like this.
Why is customer service a invisble skill?
This report was posted on Ripoff Report on 07/13/2013 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelees/Marlow-hgt-Maryland/Kay-Jewelees-ManagerAssistant-are-Unprofessional-customer-service-poor-communication-o-1066845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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