- Report: #807511
Report - Rebuttal - Arbitrate
Complaint Review: Kay Jewelers #1773
Kay Jewelers #1773220 Towne Center Cir Sanford, Florida United States of America
Kay Jewelers #1773 Change of battery needed but they want to repair my watch. Sanford, Florida
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On 12/09/11 I called to inquire about my watch as I have not heard from them and it's nearly 2 months since I left my watch with them. The person who answered the phone asked for my phone number to call back and he did. I believe his name is Carlos but I am not sure, I will verify today. He told me that they need to change the movement of my watch and the bill will be over $300. I asked him why nobody called me all this time to let me know of this? He provided no answer to my question. I told him that my watch was in working condition but the battery died and all I want is a new battery but he repeats that my watch needs a new movement and a battery. I asked him where did he send my watch to? he replied Movado in NJ. Not satisfied with the situation so I ask him to return my watch to me and he said it will be a week.
I went online to www.movadogroup.com and learned that if my watch needs repair, the Service Center will send a written Estimate.
"For watches sent to MGI in Moonachie, NJ: If your repair is out of Warranty, you will receive a written estimate in the mail approximately 10 business daysafter we receive your watch in our facility."
I did not receive this written estimate but only verbally from the Kay Jewelers employee. I will pursue this further and will update this report.
This report was posted on Ripoff Report on 12/10/2011 06:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers-1773/Sanford-Florida-32771/Kay-Jewelers-1773-Change-of-battery-needed-but-they-want-to-repair-my-watch-Sanford-Fl-807511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.