- Report: #490061
Report - Rebuttal - Arbitrate
Complaint Review: Kay Jewelers - (Sterling Incorporated
Kay Jewelers - (Sterling Incorporatedvirginia center commons richmond, Virginia United States of America
Kay Jewelers - (Sterling Incorporated kay jewelers having trouble with your credit? they will turn your card off even if payments are on time without any notice. The agents are mean and rude. richmond, Virginia
Sterling Inc. decided that even though I was a loyal customer for three and a half years, to "turn my credit card off" without any notice to me. When I tried to reach one of their customer service agents, first it took 20 minutes of waiting, then when I reached an agent, she was terribly rude!
I have since been pestered by their collections department for full payment of my balance. They have called my work several times, even after I have told them to not call me at work. I had an agent today call me and threaten to call my boss if I didnt talk to her right then! I said I would take a message and a number and she hung up on me!
These folks are not professional. Perhaps some customer service classes would do them some good.
This report was posted on Ripoff Report on 09/04/2009 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers-Sterling-Incorporated/richmond-Virginia-23235/Kay-Jewelers-Sterling-Incorporated-kay-jewelers-having-trouble-with-your-credit-they-w-490061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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