- Report: #793485
Report - Rebuttal - Arbitrate
Complaint Review: Kay Jewelers
Kay Jewelers2000 Riverchase Galleria Ste215 Birmingham, Alabama United States of America
Kay Jewelers They tell you one thing and have another sales person talk you into something else Birmingham, Alabama
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At 4:00m I called to tell her we were on our way, she was curt and didn't act like she remembered why I was letting her know I was coming. We arrived at 4:40pm and she was on the phone, we waited another 20 minutes, when she finally came over to give me the ring that I wanted to trade my bracelet for. She barely aknowledged me and basically was talking to me as she was walking away, I then asked her what she work out, she acted distracted again, she said "She would go work it all up, she never came back to talk to us, at all, another ten minutes goes by, and instead of her talking to us, another sales person started talking to us about trading in my wedding rings for a new set, we were still waiting for the "Manager" to come back so we went over to look. This new salesperson tried and tried to convince us that we needed to trade my wedding rings in for a new and bigger set. This new person told us the same spiel about the trade in value. We stood there for maybe another 30 minutes waiting for the manager to come back, and discussing the new "trade idea". I then asked the new person why I wasn't talking to Karla the manager, she said she was on the phone, still. Now it has been about an hour she still does not come over to us. We explained what we were told to new lady, she said "She remembers and I was right she did say all those things.
It was so outragious and obvious she wasn't going to stand by what she had said the day before. I asked for my bracelet back and was very angry on many levels, I also wouldn't even have my bracelet fixed, they had lied to me while trying to upsale me and wasted our time..I won't ever go to a Kay Jewelers again and I cancelled my account, and will tell anyone who will listen of my bad experience..
This isn't the only bad experience, the wedding rings I mention earlier, the saleslady scoffed at them and said they were worth about 1500.00, we looked at her and told her we had bought them at Kay Jewelers and had paid 2400.00 for them. We believe at the time we bought the set we were shown one ring set and when we had it resized they sent us back a lesser value ring, the one we had bought did not have the flaws the second rings had, also we have to send them off to get the white/silver that makes the ring while gold back on every six months. The set was not worth what we paid for them as the salesperson noticed right away.
This report was posted on Ripoff Report on 10/29/2011 07:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers/Birmingham-Alabama-35244/Kay-Jewelers-They-tell-you-one-thing-and-have-another-sales-person-talk-you-into-somethin-793485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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