Report: #561739

Complaint Review: Kay Jewelers

Submitted: Fri, January 29, 2010
Posted: Fri, January 29, 2010

Reported By: Mrs. Leger — Scott Louisiana United States of America

Kay Jewelers

5725 Johnston Street Lafayette, Louisiana United States of America

Phone: 337.988.3820
Web: www.kay.com
Category:

Kay Jewelers Gave Me A Bad Ring And A Mismatched Wedding Band And Admitted It Lafayette, Louisiana

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My husband purchased a 1 3/4k diamond ring bridal set on 2/12/09. The engagement ring product number is 080182722 and the "unmatched" wedding band's product number is 080181718. Considering this is obvious, I never realized this until after my ring was soldered together a few months later which is after the "return policy". A few months after buying my ring, I noticed the diamonds kept falling off. Kay Jeweler staff said that "You have a 50/50 chance of your diamonds falling off here". After my diamonds fell off twice, I asked for another ring. The manager told me no, they can keep fixing it but I can't have a new ring which was right before my Wedding Reception. I told them I can't wear this for my Wedding and they said "just have the photographer edit a diamond in the picture". I sent an email to corporate and they finally gave me a ring on 12/29/09 that was too big from behind the case and gave me a guard to wear to make it fit for the engagement ring only. He refused to give me one for the wedding band though. Well, after a month of them having my ring soldered again and sized, they called me to pick it up. When I went there, a Kay staff said "they did a horrible job on the ring. They just went too fast on it. You should have never bought this ring." as another Kay staff told me "This is the second ring this month" just like mine "that is being returned". So as my husband spent $2,500 on my wedding rings, he never knew what kind of poor quality place he was putting himself into. As I spoke on the phone with an unknown customer representative of product complaints, he said "I don't know why you are telling me this, you need to tell the manager over there". So, this is it. DO NOT PURCHASE ANY KAY JEWELRY PRODUCTS! They will treat you just as bad as us.