- Report: #81931
Report - Rebuttal - Arbitrate
Complaint Review: Kay Jewelers
Kay JewelersEast Town Mall/West Town Mall Madison, Wisconsin U.S.A.
Kay Jewelers jewelery sucks, stones fall out after only wearing 5xs. Customer service not helpful at all, they will replace stone if I drive a 2hrs drive to the store. Madison Wisconsin
*UPDATE Employee: As an employee
*UPDATE EX-employee responds: From Someone Who Use To Work There
*Consumer Suggestion: What else do you want them to do?
*Consumer Comment: Do you want them to feed you grapes, too?
*Consumer Comment: Does That Mean 3 Out Of 4
*Consumer Comment: Not necessarily their fault...notoriously soft ...rough handling ...certain risks
*Consumer Comment: Why not place the blame where it is due!
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On Dec 12 about 2months ago he bought me a tanzanite ring I have wore it 5xs and guess what the stone fell out of this one too.
I called customer service to ask for help with the situation, and I got no help whats so ever. The only thing they can say is thaty if I take it to the store they will replace the stone.
And of course, that means a two hour drive there and leave the ring and then another two hour drive back to get it when its done. Customer service said its not their fault how far I have to drive. What kind of attitude is that? They really don't care about their customers I can say. Because the lack of concern they have lost a really good customer........
Blue River, Wisconsin
This report was posted on Ripoff Report on 02/26/2004 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers/Madison-Wisconsin-53518/Kay-Jewelers-jewelery-sucks-stones-fall-out-after-only-wearing-5xs-Customer-service-not-81931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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