- Report: #960008
Report - Rebuttal - Arbitrate
Complaint Review: Kay Jewelers
Kay Jewelersclinton township, Michigan United States of America
Kay Jewelers don't buy jelwery at Kay's clinton township, Michigan
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I wanted a 40 adjustable chain, but one that would be 36-40 inches at its longest. I had to buy a 20 inch chain in the store and order a second one, then come back in when the second chain arrived to get a guarantee and send them in to be sautered together. Then when I went to pick it up (already over a month had gone by since my original purchase), and the instructions werent clear, they had left both clasps intact, which looked ridiculous.
We sent it back again, so over 6 weeks after my original purchase, the chain was mine. Then it broke, so they sent it back again and I waited 2 more weeks. Then it broke again. Then a third time. The person repairing it said they should replace it with a different chain that would hold up better at the new connection point. This is where the customer service becomes a complete nightmare and I recommend you never make a purchase here.
The original saleswoman, who was nice, but obviously sold me a chain that wasnt strong enough to hold even a small pendant, sold me one lifetime guarantee, since the two necklaces were only one piece. When I went out to pick out the new chain(s), we chose a box chain instead the bead type we had originally picked. Issue, each necklace was $10 cheaper than the original necklace, but instead of getting money back (or a store credit or SOMETHING), they wanted to charge me $10 more.
I told them no thanks, I would come back a different day to deal with someone else. Then the manager oked charging me $5 instead. No, I said. Then they told me fine, same price. Whatever, I thought, I just want the necklace. A year and a half had gone by since my original purchase. But when I got home, I was upset about getting a cheaper necklace for the same price. I sent an email through their website to customer service. I got a call and over the course of three conversations over a week or so, the woman I spoke with changed nothing.
First she said it looked like on the receipt I didnt get a refund because I got a St. Judes bear (I did not). Then she said they couldnt give a refund because I had the necklace for more than 60 days. Then she said I had to buy two lifetime guarantees. This was the final explanation I received. They basically had to upcharge me since they dont give any type of refund on purchases over 60 days old. Even if the necklace I bought was faulty!!
This company is not worth doing business worth. If you are looking for jewelry for an important event in your life, choice a company that will stand behind their merchandise!
This report was posted on Ripoff Report on 10/25/2012 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kay-Jewelers/clinton-township-Michigan-48038/Kay-Jewelers-dont-buy-jelwery-at-Kays-clinton-township-Michigan-960008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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