First of all, I have no knowledge about the quality of their pools. This complaint is based on deceptive and misleading sales practices (what is commonly referred to as used car sales tactics). I was helped by reports on this website and some others that were almost identical to what I had experienced.
My wife and I were looking into getting a pool. We had a someone come out to quote. My wife and I both felt that we needed a shower after feeling disgusted about the presentation we had been given. I didn't realize beforehand that their pools go for 20 grand plus (yes, for an above ground pool). After a very theatrical performance (extremely loud conversation on the phone with the home office), discounts were given for anything and everything. Fine, still way too expensive.
Against my better judegement, I signed paperwork thinking it was for a quote and to investigate financing. I was assured 20 times that nothing would happen until either financing was obtained or payment was made. It was written into what I thought was an estimate that I could decline if I didn't like the financing offered.
First of all - this is not an estimate, it is an offer from you to buy a pool! If they accept (which of course they will) you are on the hook for 15% (or about 3 grand) even though nothing has happened.
Second - the statement about cancelling if you don't like the financing means nothing. You don't have to have a reason to cancel and it doesn't change the requirement on how to cancel. You have to cancel in writing within 3 business days!!! Despite the salesman's insistance that there is no obligation, there really is. This part of the contract was folded over and hidden from us during the sales pitch. I don't know about the legalities of this, but it certainly is not very honest.
Third - the salesman asked for gas money!!! Unbelievable. This is from a legitimate company selling 20 thousand dollar pools? I have read other reports in which this has occurred - not an isolated incident.
Like I said in the beginning, I don't know about the quality of their pools, but I certainly can't trust a company that has to resort to these misleading tactics to gain business. I was awakened by other reports to reread the fine print and send in my written cancellation. If you want to do legitimate business with them, that is up to you, I just don't want to see someone get tricked into doing business with them.