- Report: #924192
Report - Rebuttal - Arbitrate
Complaint Review: Kayak Pools Midwest
Kayak Pools Midwest845 East 65th Street Indianapolis, Indiana United States of America
Kayak Pools Midwest Deceptive tactics Indianapolis, Indiana
*UPDATE Employee: Response
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My wife and I were looking into getting a pool. We had a someone come out to quote. My wife and I both felt that we needed a shower after feeling disgusted about the presentation we had been given. I didn't realize beforehand that their pools go for 20 grand plus (yes, for an above ground pool). After a very theatrical performance (extremely loud conversation on the phone with the home office), discounts were given for anything and everything. Fine, still way too expensive.
Against my better judegement, I signed paperwork thinking it was for a quote and to investigate financing. I was assured 20 times that nothing would happen until either financing was obtained or payment was made. It was written into what I thought was an estimate that I could decline if I didn't like the financing offered.
First of all - this is not an estimate, it is an offer from you to buy a pool! If they accept (which of course they will) you are on the hook for 15% (or about 3 grand) even though nothing has happened.
Second - the statement about cancelling if you don't like the financing means nothing. You don't have to have a reason to cancel and it doesn't change the requirement on how to cancel. You have to cancel in writing within 3 business days!!! Despite the salesman's insistance that there is no obligation, there really is. This part of the contract was folded over and hidden from us during the sales pitch. I don't know about the legalities of this, but it certainly is not very honest.
Third - the salesman asked for gas money!!! Unbelievable. This is from a legitimate company selling 20 thousand dollar pools? I have read other reports in which this has occurred - not an isolated incident.
Like I said in the beginning, I don't know about the quality of their pools, but I certainly can't trust a company that has to resort to these misleading tactics to gain business. I was awakened by other reports to reread the fine print and send in my written cancellation. If you want to do legitimate business with them, that is up to you, I just don't want to see someone get tricked into doing business with them.
This report was posted on Ripoff Report on 08/08/2012 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kayak-Pools-Midwest/Indianapolis-Indiana-46220/Kayak-Pools-Midwest-Deceptive-tactics-Indianapolis-Indiana-924192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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