I had purchased this product called eSupport for a full license. It cost me $349.00 US. I had not heard from them in over 24 hours and then decided to submit a ticket requesting my purchase be completed. There was NO RESPONSE!
I tried contacting them several times to the point it took several days. Still, NO RESPONSE!
I contacted WorldPay.com and they refuse to get involved because they are "JUST A PAYMENT GATEWAY". So, if you are a criminal and want to rip-off people, I insist you use Worldpay.com as your payment gateway, because they will protect you.
I called the Royal Bank of Scotland that owns Worldpay.com. They won't get involved with this, it is not their problem and my money is too small to even deal with. Here is their main story they like to tout..."The Royal Bank of Scotland Group, founded in 1727, is one of the world's leading financial services groups". By market capitalisation we rank fifth in the world.* *23/02/05
I then contacted the ISP, The Planet, Inc. in Texas, www.theplanet.com and spoke with their abuse department. They told me there is NOTHING THEY CAN DO and they WILL NOT get involved with their clients business. They blew me off very quickly and told me to go away. If you want to host a website that rips people off and steals their money on products that don't exist and don't want your site shut down, then use these guys, they will protect you, the criminal. WorldPay.com and ThePlanet.com are partners in together in this transaction to protect Kayako.com, Aniki Exports.
I am trying to get the charge reversed from my bank, but have not heard back as of yet. I will call again today to find out and then update this report. However, stay away from Kayako.com and also I would not trust Worldpay.com or Theplanet.com for any of their services. They will NEVER get involved with your best interests, just only if they can make money off of it.
Private City, California