- Report: #990835
Report - Rebuttal - Arbitrate
Complaint Review: Kaz Incorporated
Kaz Incorporated250 Turnpike Road, Southboro, MA 01772 Southboro, Massachusetts United States of America
Kaz Incorporated The worst customer service, extremely limited defective product support Southboro, Massachusetts
Ever since PUR was purchased by Kaz, actual customer service
has been replaced by a series of broken promises and general lack of product support.
7 different phone calls to various representaives throughout the montn of December 2012 led to series of promises that were never kept and scolding me that they were doing me a favor.
They used to replace broken faucet filters as courytesy understanding that the real profit is in my continuing to buy the filters,
But now I must prove to them, at my expense that the product is defective. After shipping it to them, I
waited for three different shopments that never came. It did finally arrive, but PUR is not the
same company anymore.
This report was posted on Ripoff Report on 01/03/2013 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaz-Incorporated/Southboro-Massachusetts-01772/Kaz-Incorporated-The-worst-customer-service-extremely-limited-defective-product-support-990835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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