- Report: #990835
Report - Rebuttal - Arbitrate
Complaint Review: Kaz Incorporated
Kaz Incorporated250 Turnpike Road, Southboro, MA 01772 Southboro, Massachusetts United States of America
Kaz Incorporated The worst customer service, extremely limited defective product support Southboro, Massachusetts
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Ever since PUR was purchased by Kaz, actual customer service
has been replaced by a series of broken promises and general lack of product support.
7 different phone calls to various representaives throughout the montn of December 2012 led to series of promises that were never kept and scolding me that they were doing me a favor.
They used to replace broken faucet filters as courytesy understanding that the real profit is in my continuing to buy the filters,
But now I must prove to them, at my expense that the product is defective. After shipping it to them, I
waited for three different shopments that never came. It did finally arrive, but PUR is not the
same company anymore.
This report was posted on Ripoff Report on 01/03/2013 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kaz-Incorporated/Southboro-Massachusetts-01772/Kaz-Incorporated-The-worst-customer-service-extremely-limited-defective-product-support-990835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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