• Report: #411681

Complaint Review: Kearny Mesa Toyota

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  • Submitted: Tue, January 13, 2009
  • Updated: Wed, January 14, 2009

  • Reported By:Escondido California
Kearny Mesa Toyota
4910 Kearny Mesa Rd San Diego, California U.S.A.

Kearny Mesa Toyota Refused to honor written agreement San Diego California

*Consumer Comment: URGENT ALERT for DAVID!!!!!

*Consumer Comment: URGENT ALERT for DAVID!!!!!

*Consumer Comment: URGENT ALERT for DAVID!!!!!

*Consumer Comment: URGENT ALERT for DAVID!!!!!

*Consumer Comment: DAVID, MANY TOYOTA DEALERS WILL.......

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Kearny Mesa Toyota advertised a specific price on a vehicle in stock, which I was made aware of by the fleet manager. It was advertised for Sunday, but the fleet manager extended the offer to me in writing (by email) while I got a cash down payment and loan approval from my credit union. He also offered to add leather for a written agreed upon price.

Within 38 hours, I had the cash downpayment and loan approval. I went to the dealer and accepted the fleet manager's offer. The vehicle was still on the lot and they took me for a test ride. The sales manager told my salesman that the offer I'd been given had expired on Sunday. I explained the written agreement to extend the offer and the leather price. The sales manager said the leather price was incorrect and it would be an additional $198 dollars. I said that wasn't the agreed price, but I'd accept the change. He said he'd have to call the GM about the other agreement.

About 20 minutes later the sales manager said the offer would not be honored. He said the fleet manager did not follow protocol and did not get approval to make the offer. He acknowledged that the agreement had been made, because the sales manager checked the fleet manager's email. But, they still would not honor the written agreement. I took a day off work to make this deal and spent 5 hours on the lot with my wife and young child to have them refuse to honor a previously written agreement. They said they could make the deal if I paid an extra $1300 or so dollars. I explained that I felt the actions of their fleet manager was beyond my control, but a written agreement had been made. If nothing else, customer service would dictate their honoring this agreement. They said no and we left.

We were stunned at this blatant rescinding of an offer by their fleet manager to a customer. I had purchased a new car from this lot before, and they were aware of that. Your word is who you are, but a written agreement is a contract. This falls within the "bait and switch" parameters, but at the very least, it was outrageous customer service. We remained shocked the whole 50 minute drive home and wondered how a dealership could treat customers in such a fashion.

David
Escondido, California
U.S.A.

This report was posted on Ripoff Report on 01/13/2009 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kearny-Mesa-Toyota/San-Diego-California-92111/Kearny-Mesa-Toyota-Refused-to-honor-written-agreement-San-Diego-California-411681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

URGENT ALERT for DAVID!!!!!

AUTHOR: Karl - (U.S.A.)

David,

'GOOGLE' this- AMERICAS BIG FAT HOUSING INVENTORY, and go to that BusinessWeek Article.

Then go to the comment that was posted on December 29th 2007 at 8:58 PM. (I believe it is on 'Page 7').

Read this- QUOTE: 'Watch how the Dow Jones adjusts in 2008. 10,400 is more realistic. Maybe even 8,200!' (end quote)

GUESS WHAT? The Dow Jones was OVER 13,000 on December 29th 2007. That was a little OVER a year ago, correct? The Dow Jones CLOSED at 8,200.14 today!

I was only .14 off, wasn't I?

Now 'GOOGLE' this- RIP OFF REPORT #261157, and go to the Update entitled- SUGGESTION. Read this- QUOTE: 'Just watch what happens to all those 401K's in the next few years. And watch how the Dow Jones Adjusts too.' (end quote).

That was on 7-16-2007. Three days later, on 7-19-2007, the Dow Jones hit 14,000 for the 1st time in history. It reached its all-time high close on 10-9-2007 when it closed at 14,164.

LOOK WHERE IT IS TODAY! It's at 8,200.14 on January 14th 2009.

Go HARVARD!

P.S. 'GOOGLE' this- RIP OFF REPORT #269041, and read the Update entitled- 'Blame it on a Lawyer'.

You see, there ARE some people who know the TRUTH!!!!!!!!!!!
Respond to this report!
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#2 Consumer Comment

URGENT ALERT for DAVID!!!!!

AUTHOR: Karl - (U.S.A.)

David,

'GOOGLE' this- AMERICAS BIG FAT HOUSING INVENTORY, and go to that BusinessWeek Article.

Then go to the comment that was posted on December 29th 2007 at 8:58 PM. (I believe it is on 'Page 7').

Read this- QUOTE: 'Watch how the Dow Jones adjusts in 2008. 10,400 is more realistic. Maybe even 8,200!' (end quote)

GUESS WHAT? The Dow Jones was OVER 13,000 on December 29th 2007. That was a little OVER a year ago, correct? The Dow Jones CLOSED at 8,200.14 today!

I was only .14 off, wasn't I?

Now 'GOOGLE' this- RIP OFF REPORT #261157, and go to the Update entitled- SUGGESTION. Read this- QUOTE: 'Just watch what happens to all those 401K's in the next few years. And watch how the Dow Jones Adjusts too.' (end quote).

That was on 7-16-2007. Three days later, on 7-19-2007, the Dow Jones hit 14,000 for the 1st time in history. It reached its all-time high close on 10-9-2007 when it closed at 14,164.

LOOK WHERE IT IS TODAY! It's at 8,200.14 on January 14th 2009.

Go HARVARD!

P.S. 'GOOGLE' this- RIP OFF REPORT #269041, and read the Update entitled- 'Blame it on a Lawyer'.

You see, there ARE some people who know the TRUTH!!!!!!!!!!!
Respond to this report!
What's this?

#3 Consumer Comment

URGENT ALERT for DAVID!!!!!

AUTHOR: Karl - (U.S.A.)

David,

'GOOGLE' this- AMERICAS BIG FAT HOUSING INVENTORY, and go to that BusinessWeek Article.

Then go to the comment that was posted on December 29th 2007 at 8:58 PM. (I believe it is on 'Page 7').

Read this- QUOTE: 'Watch how the Dow Jones adjusts in 2008. 10,400 is more realistic. Maybe even 8,200!' (end quote)

GUESS WHAT? The Dow Jones was OVER 13,000 on December 29th 2007. That was a little OVER a year ago, correct? The Dow Jones CLOSED at 8,200.14 today!

I was only .14 off, wasn't I?

Now 'GOOGLE' this- RIP OFF REPORT #261157, and go to the Update entitled- SUGGESTION. Read this- QUOTE: 'Just watch what happens to all those 401K's in the next few years. And watch how the Dow Jones Adjusts too.' (end quote).

That was on 7-16-2007. Three days later, on 7-19-2007, the Dow Jones hit 14,000 for the 1st time in history. It reached its all-time high close on 10-9-2007 when it closed at 14,164.

LOOK WHERE IT IS TODAY! It's at 8,200.14 on January 14th 2009.

Go HARVARD!

P.S. 'GOOGLE' this- RIP OFF REPORT #269041, and read the Update entitled- 'Blame it on a Lawyer'.

You see, there ARE some people who know the TRUTH!!!!!!!!!!!
Respond to this report!
What's this?

#4 Consumer Comment

URGENT ALERT for DAVID!!!!!

AUTHOR: Karl - (U.S.A.)

David,

'GOOGLE' this- AMERICAS BIG FAT HOUSING INVENTORY, and go to that BusinessWeek Article.

Then go to the comment that was posted on December 29th 2007 at 8:58 PM. (I believe it is on 'Page 7').

Read this- QUOTE: 'Watch how the Dow Jones adjusts in 2008. 10,400 is more realistic. Maybe even 8,200!' (end quote)

GUESS WHAT? The Dow Jones was OVER 13,000 on December 29th 2007. That was a little OVER a year ago, correct? The Dow Jones CLOSED at 8,200.14 today!

I was only .14 off, wasn't I?

Now 'GOOGLE' this- RIP OFF REPORT #261157, and go to the Update entitled- SUGGESTION. Read this- QUOTE: 'Just watch what happens to all those 401K's in the next few years. And watch how the Dow Jones Adjusts too.' (end quote).

That was on 7-16-2007. Three days later, on 7-19-2007, the Dow Jones hit 14,000 for the 1st time in history. It reached its all-time high close on 10-9-2007 when it closed at 14,164.

LOOK WHERE IT IS TODAY! It's at 8,200.14 on January 14th 2009.

Go HARVARD!

P.S. 'GOOGLE' this- RIP OFF REPORT #269041, and read the Update entitled- 'Blame it on a Lawyer'.

You see, there ARE some people who know the TRUTH!!!!!!!!!!!
Respond to this report!
What's this?

#5 Consumer Comment

DAVID, MANY TOYOTA DEALERS WILL.......

AUTHOR: Karl - (U.S.A.)

LIE TO THE CUSTOMERS ON THE PHONE, OR BY E-MAIL, JUST to get you into the Dealership! It's the way that most TOYOTA DEALERSHIPS are operated. They simply want you inside their 'domain' so they can start the sales process which consists of- DECEPTION, MANIPULATION, & TRICKERY!

You did the right thing by leaving. However, most customers will actually stay and purchase, or lease, a vehicle. IT'S AMAZING that most people will continue to stay after they were lied to, or deceived, wouldn't you agree?

TOYOTA CORPORATION is no different than their DEALER NETWORK! They will advertise how their NEW VEHICLES are superior, and how their NEW VEHICLES make the best USED VEHICLES!

They'll advertise their 'CERTIFIED VEHICLES', which are used, as being the best used vehicles, and at the same time they will NOT HONOR the WARRANTY, right?

Simply 'GOOGLE' this- ENGINE SLUDGE, and go to the consumeraffairs website about Toyota Engine Problems and read all of the complaints! MAKE SURE to click on 'Airbags' and read all of those complaints too!

'GOOGLE' this- YOUTUBE TOYOTA SEQUOIA DEFECT, and watch the video of a Sequoia that flipped over on I-95.

'GOOGLE' this- SUIT: DEFECT REPORTS ALTERED TOYOTA PLANT, and scroll down to the Article about a Lawsuit against Toyota where Toyota & GM shared a plant in California, and Katy Cameron BLEW THE WHISTLE about DEFECT REPORTS that were being ALTERED by her supervisors!

You see, TOYOTA CORPORATION is a corporation based almost entirely on- LIES, DECEPTION, MANIPULATION, & the CONSTANT PURSUIT TO FINANCIALLY INJURE THE INNOCENT!

Make sure to 'GOOGLE' this- BALTIMORE SETTLEMENT CALIFORNIA TOYOTA, and read how TOYOTA TARGETTED African Americans & Hispanics, & charged them higher interest rates due to their skin color, and their inability to fully comprehend the English language.

Also 'GOOGLE' this- SEXUAL HARASSMENT TOYOTA, and read how a TOP TOYOTA EXECUTIVE TARGETTED his assistant!

TOYOTA- MOVING BACKWARDS!

TOYOTA'S STOCK- MOVING DOWNWARD! (The Dow Jones is DOWN about 275 points right now! It's BELOW 8,200. Toyota's stock is DOWN also! Gee, I wonder why?)

I'm Karl, and I approve this Update!

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