• Report: #1023022

Complaint Review: Keith Spicer

  • Submitted: Sun, March 03, 2013
  • Updated: Sun, March 03, 2013

  • Reported By: elinabentley — Wisconsin United States of America
Keith Spicer
Wimborne UK Winconsin, Wisconsin United States of America

Keith Spicers tea They betrayed have us and I have stopped using Keith Spicers tea for good. It tastes like dishwater and so many times I have found metal products in loose tea. Winconsin, Wisconsin

*UPDATE Employee: Keith Spicer Excellent Quality

*REBUTTAL Individual responds: Don't buy Dorset Old England Tea

*UPDATE Employee: Keith Spicer Customer Service

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Ban the lot from the country. They betrayed have us and I have stopped using Keith Spicers tea for good. It tastes like dishwater and so many times I have found metal products in loose tea. Now I have moved on to greater tastes and thank god for that. Its so refreshing and relieving! It will never come to my table again.

This report was posted on Ripoff Report on 03/03/2013 09:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Keith-Spicer/Winconsin-Wisconsin-/Keith-Spicers-tea-They-betrayed-have-us-and-I-have-stopped-using-Keith-Spicers-tea-for-go-1023022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Keith Spicer Excellent Quality

AUTHOR: KeithSpicerCustomerService - ()

If you are able to provide a batch code for the product and the location of purchase, which you are unhappy about we can investigate your complaint fully.

Please contact us on
customerservice@keith-spicer.co.uk

 
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#2 REBUTTAL Individual responds

Don't buy Dorset Old England Tea

AUTHOR: L.Carter - ()

Spicer shame on you. Stop cheating people. Otherwise you will be in big problem one day. 

Hey! everyone please do not buy the Keith's Tea Product at any cost. They are selling the worst Tea products. 
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#3 UPDATE Employee

Keith Spicer Customer Service

AUTHOR: KeithSpicerCustomerService - ()

Firstly we are very sorry to
hear that you are unhappy, at Keith Spicer we do take all complaints very
seriously. We have not received any complaints directly into our business of
this nature.

 

In order to ensure that we
supply products which match our customers high expectations we have a wide
range of quality control measures in place. The systems we have allow us to
trace any specific complaint back and review using the batch code printed
with the Best Before Date. We also regularly test for pesticides in our teas to
ensure that they comply with worldwide regulations.

 

We would be happy to discuss
any specific complaints that you have. We would especially be interested
following these complaints with you as we do not currently sell the products
you have outlined in your web posted statement.

 

Please contact us directly
and if available quote the batch code of the products you have experienced
problems with, if you can provide information on where the products were
purchased this would help us greatly to investigate your complaints fully.

 

Customer service department

customerservice@keith-spicer.co.uk
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