I called Kelly Johnson to renew my homeowners insurance policy on 5/30/07. This policy was set to expire on 5/31/07. This office didn;t have any of my information on file. The office told me that I didn't exist and that they would have to investigate to find my policy.
Well the next day I contacted their office to find out more information. They found my policy, but couln't tell me if it was still active or anything. I told them I needed a new policy on 6/01/07. The office told me they would look into a possible refund, cancellation date and etc. The office offered me a new policy on 5/31/07. The office told me to come down and sign the policy and that I needed to bring a money order (this was the only payment accepted).
This office called me at 4:00 and said if I could make it before 5 they would write my policy to avoid any lapse in coverage. I left work early, went to get my money order and was at the office at 4:24. The lady told me the guy who was helping was leaving and she wouldn't help. I ask her to just check, because we had been talking the whole day. She said he would not help, she wouldn't help and there was nothing I could do. She told me that farmers has an agreement that won't allow them to write a policy after 4. I told her I just talked with him and he insited me coming down right now. She said I needed to come back. I ask if she could at least print out my quote. She said she was happy to.
I took my quote and went about 2 blocks where a famers agent was more than happy to write my quote. She said this was never a policy of farmers. However, this agent Kelly Johnson didn't have my policy on file, couldn't find my policy, didn't have any information on it, invites me down to write a new policy and refuses to so as promised while open for business I must add. She can't find out if I need a refuns because she doesn't know when my policy started, ended or anything. I could have lost everything becuase of the carelessness of this office and agency.