Ordered just two plants on June 2. On June 10 I still had received no communication regarding the order, whether it went through or disappeared into cyberspace. I sent an email, "Kelly" replied essentially that they were sending orders out as soon as they are prepared... but no tracking or anything.
I thanked this person for the response, and they said you're welcome, check back anytime for the status of my shipment. Like they had actually given me a status??
I finally received my plants on Jun 29, when it was super hot outside, the plants were stuffed in a transparent plastic envelope with no protection, no moisture retentive material on the roots, and who knows how long they had been in shipment. There was no date to indicate when it had shipped. The envelope had been FOLDED into my mailbox and the "dormant" plants were broken in half. [continued below]....
..... I complained of course and was told that they were probably dormant, please follow the instructions (which I did anyway, but I can't imagine if I had ordered a lot of plants like some people have, and to go through all that work for plants that aren't going to make it is ridiculous!). So I wrote back that I know how dormancy works, and yes, bareroot plants often look bad when they first arrive but they are typically shipped when it is still COOL out, shipped quickly, and protected from injury so that they don't get crumpled up in a box, and moisture loss because they are likely to start coming out of dormancy in the warmth of shipment!
I planted the stressed plants in potting mix in a pot in the house because now it is 90 degrees outside and in as bad shape as they are in, they are not going to make it if I plant them outside. If they'd had the last two or three weeks to be planted maybe they'd be ok through this heat. In fact I just planted a gold cherry tree from a different nursery that was in cold storage when I ordered it and it arrived a week later, just starting to bud out, with wet newspaper wrapped around its roots, having been shipped in a long triangular box and clearly marked that it should be HANDLED WITH CARE. It seems to be doing fine even with the heat so far. THEY did a great job.
So Kelly Nursery wrote back basically saying I could get REPLACEMENTS or a Credit voucher. I certainly don't want a credit voucher so I sent back a note saying if they send me replacements, they should send me live plants that are PROTECTED from injury and moisture loss and to send them quickly. I also indicated 9-10 days coming up where I would not be home to receive the shipment, so if it arrives then it will sit at the post office. We'll see what they will do. I won't hold my breath, and wish I had checked here before I ordered from Kelly Nurseries.