- Report: #1089609
Report - Rebuttal - Arbitrate
Complaint Review: Ken Garff West Valley
Ken Garff West Valley4175 W. 3500 S. West Valley City, Utah USA
Ken Garff West Valley Dishonest sales West Valley City Utah
*Author of original report: Don't apply Good Faith to this Company Def 1-star only
*Author of original report: kind letter from general manager
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We had a horrible experience at this place in purchasing a vehicle. We specified the bank we were going through and were assured by 2 people that they had made contact and set up the loan. Our bank had never heard from them. They also told us their 3 types of warranties were required, not optional and that wasn't true. The finance person gave credit for the sale to a salesman we had never met or talked to. The percentage on the contract was wrong. Our bank has a referral agreement with this place and we were to go through Ken Garff West Valley's internet salesperson. We were told twice it had been taken care of, yet they never approached this individual. When I tried to talk to the finance person, he kept yelling at me and made it clear that he wanted nothing more to do with us.
The salesman who worked with us, James Jackson was wonderful, honest and patient. We went back the next day to see a different finance person, Mike who in no time fixed the contract and set it up through our preferred bank.
The floor manager on duty at the time we were there called and apologized for all the problems that we had in dealing with his staff.
Bottom line is, we will never trust Ken Garff West Valley and have no intention of ever going back there again.
This report was posted on Ripoff Report on 10/04/2013 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ken-Garff-West-Valley-/West-Valley-City-Utah-84120/Ken-Garff-West-Valley-Dishonest-sales-West-Valley-City-Utah-1089609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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