- Report: #858507
Report - Rebuttal - Arbitrate
Complaint Review: Ken Sonnenberg
Ken Sonnenberg222 East 860 South Orem, Utah 84058 Internet United States of America
Ken Sonnenberg Apply Knowledge Institute/The Coaching Department Misguiding, scam, false information, false guarantees, Internet
*Author of original report: My Contact Info
*Consumer Comment: amber please contact me through ripoff reports
*UPDATE EX-employee responds: Former Employee Responds
*Consumer Comment: Hey Pest Control
*Author of original report: No-this is not accomplain on the BBB- It is on the company at hand.
*Consumer Comment: So, Amber, is this complaint against the BBB? Why..
*Consumer Comment: $10,000 first two months?
*Consumer Comment: My Supplier Source / The Coaching Department
I was contacted by Ken Sonnenberg/Apply Knowledge Institute, whom told me I could earn money by setting up a drop-ship website, where basically, I sell a product and a supplier ships the product out to my customer. My husband and I were hesitant, but he guaranteed his business had been around for a quite some time and that those who become their students have typically gained the money they have spent for the program within a few weeks time, with some making up to $10,000 within the first 2 months. And, that they were going to help us start making money within the first 2 weeks of the program, to get that money paid back as quickly as possible.
In between coaching sessions, I received a call from a Brandon Smith, who tried to take me into having them build my site for me. I told him first off that I couldnt straight right then due to medication I was currently on, and he continued anyways. I got up, since he had just woke me from a nap, and I didnt want him to wake my son. He went on to tell me about this amazing package deal they had and that
most of their students take it. From what I gathered, it was for him and his team to go and help build my website, logo, and put some of my products from my drop-shipper on there for me, as well as the keywords and such into the site. He guaranteed that the site would be to my standards, and that any changes that needed to be made, would be with no problems and to my satisfaction.
Well, it wasnt done to my satisfaction, and when I asked for some things to be changed around, they complained, saying that they would have to go back into it and change all the pages. Then I was told that it was something I could go back and change once everything else is ready to go. Then I wanted to change hosting companies, because I found one that was whole lot cheaper, but told that I would have to recreate the entire site, and that it would be a different platform from what they were using.
(I think I need to mention that I was in a car accident with my son through this period, so it took me a little longer to be able to collect my thoughts after I stopped medication and just recently stopped visiting the chiropractor.)
So, I called to cancel this web building package that I got after the Holidays were over, and let them know that my coach told me that I didnt need it since he was going to go through and show me how to build it on my own. In trying to cancel this, I was told that the $5,000.00 I spent on this was not actually for the building of the website, but for a drop-ship supplier service that came with the package. A drop-ship supplier located at www.mysuppliersource.com, which when I tried to use through experimentation to see what it was, didnt find my supplier in the 24 to 48 hours as depicted on their site (granted it was Thanksgiving, and I gave them that), but I had already found my supplier before they responded, not to mention that one supplier that I did contact from this source, didnt know how they got their information since they dont even offer drop-ship.
I tried to explain this to Brandon, who didnt really care. He was more interested in arguing with me, and said he could not give me a refund because the money went to a third party outside source. Further, he said he was going to add on to my account a Gold Marketing Package for my website to make me happy. I actually apologized to him for being so upset on the phone about this, but I feel that I was given false information to get me to depart with a large amount of money. Needless to say, he said he was used to crazy women at home, and said that women tend to have these moments of craziness. Am I crazy? I mean really? $5,000.00 for having someone find me a drop-shipper?
When I did that on my own through a search on the internet? I would have never paid for this had I
thought that was what it was for. So, technically I didnt even use the service.
So now I was supposed to be getting this amazing marketing package. I went through my site and reconstructed it myself fixing what they had done to it. Before I know it, I am getting another call from someone saying that I need pay them for SEO on my site. I told him that the coaching department was supposed to be all this for me, but he knew nothing about it. So, I emailed them, asking what the heck was going on, and they hadnt even implemented it. After thinking it over, I decided that I am not crazy, and that I dont want this marketing package, I want my money back. So, I contacted My Supplier Source, and let them know about the situation I was dealing with, and asked them for a refund
since I was told thats where all my money went to. Their response; they forwarded my issue to the coaching department for resolution, and said that they dont deal with the billing, that the coaching department was who handles all of it. So, I believe I was lied to there again by Brandon, who said that because the money went to them, I couldnt get refunded. But they are telling me that the coaching department is the only ones who can issue me a refund.
I bit irritated, I called to have the whole thing canceled-to include the entire program, as nothing has gone the way it was explained to me. Not to mention I was guaranteed that I would get up $10,000.00 back on my tax return for new business startup costs-still have yet to see that. I paid good money for this whole thing, and was guaranteed that if I followed everything I was told to do, I would be making money within the first 3 months at least. The only thing I have made is a lot less money, and I have done everything if not more than what I was told to do.
I have spoken to many professionals within the marketing business, and they are all shocked when I tell them this story, telling me that I need to talk to someone about this scam. I have tried to cancel twice now, and they keep trying to persuade me with free stuff added to my account not to complain anymore. But I feel the uncontrollable need to tell everyone and anyone who will listen. DO NOT use these people! Run the other way and dont look back.
Oh-and as far as them being in business for a long time, with all these successful students- I looked them up- as far as I can see, they have only been in business since July of 2011, which is only 3-4 months prior to me signing up for their program-so where are all of these successful students of theirs that must have made a ton of money within the 3 months prior to signing up with them?
I have an appointment monday, although I think it will just lead to them telling I can't have my money back-no matter how misguided they have been, and then blame it on me.
This report was posted on Ripoff Report on 03/23/2012 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ken-Sonnenberg/internet/Ken-Sonnenberg-Apply-Knowledge-InstituteThe-Coaching-Department-Misguiding-scam-false-i-858507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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