• Report: #7854

Complaint Review: Kenny Kent Chevorlet/Olds

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  • Submitted: Thu, November 15, 2001
  • Updated: Thu, October 14, 2004

  • Reported By:
Kenny Kent Chevorlet/Olds
4600 Division St. Auto Plaza Evansville, Indiana U.S.A.

Kenny Kent Chevorlet/Olds charging for parts not needed and/or not replaced. *EDitor's Comments

*Consumer Comment: Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

*Consumer Comment: Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

*Consumer Comment: Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

*Consumer Comment: Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

*Consumer Comment: Information

*0: EDitor's Comments: Service technicians are given incentives to find things wrong with your vehicle by getting a percentage

*0: EDitor's Comments: Service technicians are given incentives to find things wrong with your vehicle by getting a percentage

*0: EDitor's Comments: Service technicians are given incentives to find things wrong with your vehicle by getting a percentage

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Charged for two fog lamps $111.00 each, when a blown fuse was the reason they wouldn't come on.

Replaced (they said) a Body Fuction Control Module, $210.00 to fix all cluster lights that failed when the same blown fuse fixed the problem when it happened again.

This report was posted on Ripoff Report on 11/15/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kenny-Kent-ChevorletOlds/Evansville-Indiana-47716-5069/Kenny-Kent-ChevorletOlds-charging-for-parts-not-needed-andor-not-replaced-EDitors-Com-7854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

AUTHOR: Richard - (U.S.A.)

Did the customer ask for a price quote on solving this problem or did they just say fix it. thats what gets people in trouble also they dont want to pay for troubleshooting there always in a hurry I have been a certified mechanic for 25 years and my specialty is in electrical and electronics and alot of electrical problems are not solved with just one repair, fuses heat up over time and will weaken causing them to blow at lower amps then what they were rated. In conclusion mistakes will happen returning parts that don't get credit to a work order can happen but that doesn't mean someone is trying to rip you off human error does occur but its how you handle it when you do find an error. I have never been payed commision to inflate someones repair bill. Next time you need a repair make sure both parties get it in writing to avoid miscomunications and ask alot of questions.
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#2 Consumer Comment

Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

AUTHOR: Richard - (U.S.A.)

Did the customer ask for a price quote on solving this problem or did they just say fix it. thats what gets people in trouble also they dont want to pay for troubleshooting there always in a hurry I have been a certified mechanic for 25 years and my specialty is in electrical and electronics and alot of electrical problems are not solved with just one repair, fuses heat up over time and will weaken causing them to blow at lower amps then what they were rated. In conclusion mistakes will happen returning parts that don't get credit to a work order can happen but that doesn't mean someone is trying to rip you off human error does occur but its how you handle it when you do find an error. I have never been payed commision to inflate someones repair bill. Next time you need a repair make sure both parties get it in writing to avoid miscomunications and ask alot of questions.
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#3 Consumer Comment

Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

AUTHOR: Richard - (U.S.A.)

Did the customer ask for a price quote on solving this problem or did they just say fix it. thats what gets people in trouble also they dont want to pay for troubleshooting there always in a hurry I have been a certified mechanic for 25 years and my specialty is in electrical and electronics and alot of electrical problems are not solved with just one repair, fuses heat up over time and will weaken causing them to blow at lower amps then what they were rated. In conclusion mistakes will happen returning parts that don't get credit to a work order can happen but that doesn't mean someone is trying to rip you off human error does occur but its how you handle it when you do find an error. I have never been payed commision to inflate someones repair bill. Next time you need a repair make sure both parties get it in writing to avoid miscomunications and ask alot of questions.
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#4 Consumer Comment

Just a opinion... what gets people in trouble also they dont want to pay for troubleshooting

AUTHOR: Richard - (U.S.A.)

Did the customer ask for a price quote on solving this problem or did they just say fix it. thats what gets people in trouble also they dont want to pay for troubleshooting there always in a hurry I have been a certified mechanic for 25 years and my specialty is in electrical and electronics and alot of electrical problems are not solved with just one repair, fuses heat up over time and will weaken causing them to blow at lower amps then what they were rated. In conclusion mistakes will happen returning parts that don't get credit to a work order can happen but that doesn't mean someone is trying to rip you off human error does occur but its how you handle it when you do find an error. I have never been payed commision to inflate someones repair bill. Next time you need a repair make sure both parties get it in writing to avoid miscomunications and ask alot of questions.
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#5 Consumer Comment

Information

AUTHOR: Brian - ()

There are a few problems with the rebuttal to the fog lamp problem.

1. Technicians do not get paid a percentage of w
what is wrong. They work on a flat rate system which pays them the allotted time by an industry
standard book, (Motor time guide, Chilton's).

Nowhere in my 25 years of experience have I heard of a percentage system.
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#6 0

EDitor's Comments: Service technicians are given incentives to find things wrong with your vehicle by getting a percentage

AUTHOR: - ()

Service technicians are given incentives to find things wrong with your vehicle by getting a percentage of what they are able to find wrong with your car.

Who oversees the mechanics to prevent them from fraudulently working up the customers bill? Obviously, the owners of these establishments look the other way and even encourage the behavior by providing them cash incentives. They have no motivation to look for this fraud perpetrated on consumers because they profit from the fraud.

This is why it is so important to ensure that you tell them to save all replaced parts. Then you can have them tested to see if they needed to even be replaced. It should also be mentioned that many mechanics forget to save the parts, in which case, they can't prove they did the work...don't pay for it. Also, when pressured to provide parts the mechanic will also try to pass off the defective part, but from a different make and model. You have to know what you are looking for, but it is important to catch this before you leave the shop...or it's their word against yours.

EDitor@RipoffReport.com
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#7 0

EDitor's Comments: Service technicians are given incentives to find things wrong with your vehicle by getting a percentage

AUTHOR: - ()

Service technicians are given incentives to find things wrong with your vehicle by getting a percentage of what they are able to find wrong with your car.

Who oversees the mechanics to prevent them from fraudulently working up the customers bill? Obviously, the owners of these establishments look the other way and even encourage the behavior by providing them cash incentives. They have no motivation to look for this fraud perpetrated on consumers because they profit from the fraud.

This is why it is so important to ensure that you tell them to save all replaced parts. Then you can have them tested to see if they needed to even be replaced. It should also be mentioned that many mechanics forget to save the parts, in which case, they can't prove they did the work...don't pay for it. Also, when pressured to provide parts the mechanic will also try to pass off the defective part, but from a different make and model. You have to know what you are looking for, but it is important to catch this before you leave the shop...or it's their word against yours.

EDitor@RipoffReport.com
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#8 0

EDitor's Comments: Service technicians are given incentives to find things wrong with your vehicle by getting a percentage

AUTHOR: - ()

Service technicians are given incentives to find things wrong with your vehicle by getting a percentage of what they are able to find wrong with your car.

Who oversees the mechanics to prevent them from fraudulently working up the customers bill? Obviously, the owners of these establishments look the other way and even encourage the behavior by providing them cash incentives. They have no motivation to look for this fraud perpetrated on consumers because they profit from the fraud.

This is why it is so important to ensure that you tell them to save all replaced parts. Then you can have them tested to see if they needed to even be replaced. It should also be mentioned that many mechanics forget to save the parts, in which case, they can't prove they did the work...don't pay for it. Also, when pressured to provide parts the mechanic will also try to pass off the defective part, but from a different make and model. You have to know what you are looking for, but it is important to catch this before you leave the shop...or it's their word against yours.

EDitor@RipoffReport.com
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