• Report: #502261

Complaint Review: Kentucky Fried Chicken - KFC

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  • Submitted: Wed, September 30, 2009
  • Updated: Wed, December 15, 2010

  • Reported By: Cheri — Milwaukee Wisconsin U.S.A.
Kentucky Fried Chicken - KFC
P.O. Box 725489 Atlanta, Georgia United States of America

Kentucky Fried Chicken - KFC KFC Failure to honor grilled chicken coupon deal, complaints unanswered, customer service non-existant. They could care less about customers! Atlanta, Georgia

*Consumer Comment: 50 dollars

*Author of original report: I WIN - FREE COUPONS

*Consumer Comment: Hello Cheri!

*Consumer Comment: Moron

*Author of original report: muhhuh nothing but a sad troll

*Consumer Comment: Thank you again

*Consumer Comment: Thank you for the attack.

*Author of original report: muhhuh is yet another idiot who misses the point

*Consumer Comment: "Out of chicken"

*Consumer Comment: Calories

*Author of original report: Susan, you are mistaken

*General Comment: Ummm

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I got the free KFC grilled chicken coupon legitimately like everyone else did. I went in a few days (maybe a week?) after the deal originally came out to claim my coupon. The place was jammed and they were not allowing any customers in the doors with the coupons. I was given a "raincheck" form and told to give it to them or mail it in. I opted to mail mine in and filled out everything as instructed. I have yet to-date to get *anything* from KFC. My coupon was legit and sent in correctly. I called to ask about where my coupon was at the beginning of sept '09 and was told they'd "Look into it". I never heard anything back. I called them again the other day and was told that all coupons had expired in August and they were not accepting any complaints over the phone but to a special email address only. I asked for a manager and they refused to pass me to one. I told them what they had previously said about "Looking into it" and they didn't care at all, they said to email only. I doubt i'll EVER hear anything back from this loser of a company. They have ZERO customer service and could care less about their failure to honor the coupon. I told them I would never step foot in another KFC unless I received the coupon I was entitled to. They wasted my time (and gas) going to KFC only to leave empty handed. SHAME ON THEM!

This report was posted on Ripoff Report on 09/30/2009 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kentucky-Fried-Chicken-KFC/Atlanta-Georgia-31139/Kentucky-Fried-Chicken-KFC-KFC-Failure-to-honor-grilled-chicken-coupon-deal-complaints-502261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 8Consumer 0Employee/Owner
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#1 Consumer Comment

50 dollars

AUTHOR: ROR Warrior - (USA)

50 bucks worth of free KFC??  That's almost 3,000 calories!  Now you can achieve your target weight of 390 lbs!  

You are exactly the reason that America is a desperate, sue-crazy society that walks on eggshells and can't avoid being involved in a pissing match with customers.  This is why I despise going to any place of business.  99% of people are great people, but the 1% that raise a stink piss me off.  Unfortunately, they fed the cat by giving you 50 bucks worth of free product.  This encourages you to bitch and complain and gives you a false sense of empowerment not only at KFC, but at any other place of business you visit.

I feel sorry for KFC at this point.  They didn't want to hear you bitch any more, so they shut you up with free food.  I fkn hate people like you and corporate America for catering to your kind.  Why do you think health care costs so much?  It's not the doctor's salaries, the hospital maintenance costs, or drug prices...it's the malpractice insurance.  People want to place the blame on the other guy when it is their own fault for their own health blunders.  Enjoy your fried chicken, then enjoy suing RipoffReport, me, the doctors, the police, the hospitals, car dealers, insurance companies, and everyone else in your path.  You're empowered and you will always win, right?

You, ma'am, are the troll here and the burden on society.
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#2 Author of original report

I WIN - FREE COUPONS

AUTHOR: Cheri - (U.S.A.)

Wow another troll, what a shock (Not).  You can comment about people's weight all you want but the fact of the matter is 1. you don't even know me  2. i'm not overweight  3. this just goes to show your insecurity and why you can't get a woman (No, viagra won't help you little man, maybe you should go back in your trailer).

Anyways, it's too bad you are jealous because I WON the fight. I sent two letters to corporate and via Fedex overnight packages I got $50 in free food certificates that never expire and they give cash money change on when you use them. HAH! I WON. I always win.

Trolls feel free to go back to holding your cardboard sign on the side of the road to advertise your discounted blowjobs so you can save your pennies for that herpes medication you so desperately need. Don't let the door hit ya in the ass.

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#3 Consumer Comment

Hello Cheri!

AUTHOR: J. Sweet - (USA)

It's been a while.  I was reviewing some of the ROR comments I have posted in the past year and I wanted to touch base with you once again about your lack of chicken.  Have you sued KFC for millions yet?  How is the false advertising suit going?


I'm sure you're still beautiful, albeit 346 lbs as usual.
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#4 Consumer Comment

Moron

AUTHOR: starkitty - (United States of America)

I boo hoo.  So you didn't get your free meal.  You know there are more important things going on in the world, way more important that you whining about not getting your chicken.  Seriously, get a life. 
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#5 Author of original report

muhhuh nothing but a sad troll

AUTHOR: Cheri - (U.S.A.)

First of all Muhhuh are you trying to compare me to your own weight? To come on here and make personal attacks against me is counter productive plus you don't know me. NO Im not overweight, I happen to participate in sports and know Tae Kwon Do. So try again with your lame insults... god knows you're just trying to stroke your own pathetic ego anyways with your trolling.

The whole point of my post was very clear. As a CONSUMER ADVOCATE I always have stood up for the "little guy" and have gone against corporations like these (even for small amounts of money). The fact of the matter is they have no excuse for breaking the law like this and should own up to the consequences.

People like Muhhuh or whatever his name is are so egotistical and worried about themselves that they could care less about anyone else or sticking up for the "little guy" and let corporations like this run amuck.

How about if someone broke into your house (or in Muhhuh's case - Trailer) and stole your valuables (if you even have any) and the police decided not to come buy and do anything about it, letting this criminal get away with a bunch of valuables you own. Would you sit still and let them do that? I seriously doubt it and if you say you would you're not only a fool but a liar. So let me know when you decide to pull your head out of your ass and see the light of day. Meanwhile, I will continue my boycott of KFC for their piss poor treatment of customers.

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#6 Consumer Comment

Thank you again

AUTHOR: J. Sweet - (USA)

Cheri:

Thank you again for your kind words.  I suggest that you try suing the multi-billion dollar corporation for all they have.  I hope you get rich beyond your wildest dreams.  Taking your advice, I decided to STFU, buy some crayons, purchase some chicken, and I had a great evening enjoying some light coloring and eating chicken.  It was so good.

Reflecting on the whole situation, I also decided that acting my age is appropriate.  I will now change my own diaper, color my own pictures, and refer to my mother as "Mom" instead of "Mommie"

As I digress, I would like everyone to consider the horror that is KFC.  They offer substandard service to ONE person and the whole empire falls.  Have fun, Cheri, suing and subsequently owning the entire Yum Brands line, including Pizza Hut and Taco Bell.
**steps off of soap box**
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#7 Consumer Comment

Thank you for the attack.

AUTHOR: muhhuh - (USA)

Cheri:

Thank you for the personal attack.  I can see why they wouldn't want to take care of someone with an attitude like yours.

As for drawing with a crayon...sure.  You are more than welcomed to purchase a box of crayons, some paper, and spend an hour away from work so that you may draw some no-faced person on the internet a picture.

So now it comes to personal attacks?

Here's another piece of advice to you:

STFU.  Quit complaining.  You're not an advocate for anyone else.  Quit being dramatic about your $.39 stamp and your dollar worth of chicken.  Obviously it took more than $1.39 worth of brain power to think of your comeback about the crayon.  Consider it a learning experience when someone that is 346 lbs and has the attitude of a 346 lb person that can't get a free piece of chicken that they so desperately need and they pitch a fit.  Not only is your weight an issue, but your stress level is probably a contributing factor to your heart condition and overweight condition.  Don't defend yourself, you know you're pushing 350.  I seriously hope that KFC mails you your precious piece of chicken so that you can be a satisfied customer.  They should include a check to cover the price of the stamp.  Hell, they should cover your time off work for writing a ripoff report!  Sue them!  Sue me!  Sue everyone!  OMG sue McDonalds for making you fat!  **cry**
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#8 Author of original report

muhhuh is yet another idiot who misses the point

AUTHOR: Cheri - (U.S.A.)

If it's for a single piece of chicken or a chicken meal you missed the whole damn point of my complaint. Obviously you have nothing better to do than bash others for their food choices.

1. KFC is guilty of FALSE ADVERTISING. There are FINES for such illegal behavior and like everyone else; they should be brought to justice for such. Do they honestly think they can get away with ripping people off this way without some repercussions?

2. It's about the PRINCIPLE of the thing. It's not about the fact that "OMG I'm starving for a piece of chicken" or "my health" or anything of the sort. I am a very hard working employee and once in a great while enjoy going out to lunch to get away from the office and there happens to be a KFC nearby. They offered to give me a free meal and I went thru the effort of sending them a form, paid for the stamp, and expect them to LIVE UP TO THEIR WORD. Is that asking too much? For someone to LIVE UP TO WHAT THEY PROMISE? Obviously according to trolls like "Muhhuh" I'm not entitled to complain about KFC giving me WHAT THEY PROMISED TO GIVE ME. What they are doing is ILLEGAL and I will point it out to them, there are LAWS IN PLACE to prevent KFC from doing stuff like this, why they haven't been fined yet, well that i'll be asking the government.

3. My complaint also pointed out their lack of customer service and lack of respect for customers. This is something that should be known to those who plan to eat at this establishment... do you really want to give your money to a company who won't even give you the time of day?

If you are still missing the point after this very lengthy explanation "Muhhuh" then I can draw you out a crayon picture... maybe someone your age will understand that.

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#9 Consumer Comment

"Out of chicken"

AUTHOR: Ronny g - (USA)

I once went to a KFC and they said they were out of chicken. Well I certainly didn't go there to get a hamburger.

So a place that specializes in chicken ran out of chicken. Why didn't anyone working there notice they were running low and place an order for more?
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#10 Consumer Comment

Calories

AUTHOR: muhhuh - (USA)

See this as a positive experience.

If you would like, you may email me with your home address and I will, in return, mail you a single piece of chicken...or will you file a ripoff report if I fail to send you your chicken??

I have a fantastic suggestion for you!  Cook at home.  Chicken joints, such as KFC, are horrible for your health and place a burden on society because of lost wages due to heart disease and other health complications.  Making a healthy meal at home is easier than you may think...it just requires a bit of effort.

Another point to consider is the cost savings that cooking at home will provide.  A home cooked meal can cost up to 90% less than eating out all the time, so the gas and time that you have spent trying to get your promotional piece of chicken will be a drop in the bucket compared to the money saved by taking the time to go to the market and buy supplies to cook at home.  Your health will more than likely improve because of this.
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#11 Author of original report

Susan, you are mistaken

AUTHOR: Cheri - (U.S.A.)

It was for a 2 piece meal w/ sides and the raincheck also added a soda onto that. You don't have to be so snarky, food is not "scarce", although i'm sure you don't mind throwing away money, you seem the type. It's the PRINCIPLE of the matter, they had an offer, I legitimately got a coupon for this offer that they should be honoring and they decided to treat me like dirt. It's no longer about the "meal" itself, but about the crap quality customer service. They should not be tossing customers in the gutter like they have been. I've not been the only one who's complained, take a look around and do a Google search or two and you'll see what I mean.
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#12 General Comment

Ummm

AUTHOR: Susan - (U.S.A.)

That coupon was for one piece of chicken.   Do you live where food is scarce  "<i>The place was jammed and they were not allowing any customers in the doors with the coupons. </i>"


It was one piece of chicken. From your story the KFC must have had security holding back the crowd that wanted one free piece of chicken. 


Why are you spending all of this time worring about one piece of chicken? 

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