- Report: #658573
Report - Rebuttal - Arbitrate
Complaint Review: Kevin Rasher from Modify Law Center
Kevin Rasher from Modify Law Center27762 Antonio Parkway, Suite L1-444 Ladera Ranch, California United States of America
Modify Law Center REVIEW: Modify Law Centers clients, feel safe, confident & secure when doing business with Modify Law Center. Modify Law Centers 100% commitment to client satisfaction, exceptional client experiences & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Modify Law Center recognized by Ripoff Report as a Verified Safe business.
*Author of original report: HOMEOWNERS DID NOT RETRACT STATEMENT AGAINST KEVIN RASHER
*REBUTTAL Individual responds: David Spring / has retracked this statement
*Author of original report: Rebuttal - Kevin Rasher scam
*REBUTTAL Owner of company: Beware of David Spring , His Wife ( Cheryl Dene Spring ) are evil liers
*REBUTTAL Individual responds: This client is using Extortion tactics.
SPECIAL UPDATE: September 25 2012: Modify Law Center Institute remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Modify Law Center Institute is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Modify Law Center Institute has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Modify Law Center Institute has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Modify Law Center Institute remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to Kevin Rasher for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Kevin Rasher uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that Kevin Rasher will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Kevin listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services he offers and the support for those services.
Kevin Rasher is a Senior Mitigation Attorney at Modify Law Center in Ladera Ranch, California. Specializing in the modification and restructuring of home loans, Kevin Rasher has helped many homeowners to reduce their debt burdens. The recipient of a Master of Laws degree from Harvard Law School in 1995, Kevin Rasher has been in financial law since that time. At Modify Law Center, Kevin Rasher works with lenders and the federal government to secure changes in the terms of home loans. The U.S. Department of Housing and Urban Development (HUD) mandates a strict set of requirements before a loan modification can take place. As a loss mitigation attorney, Kevin Rasher can determine whether a borrower qualifies for a loan modification or not, helping to avoid foreclosure and bankruptcy. Once a borrower qualifies, Kevin Rasher negotiates with lenders to ensure that all parties involved receive a loan modification that improves their financial standing. Kevin Rasher has worked with Modify Law Center since 2003. A member in good standing of the Better Business Bureau and a HUD-approved loss mitigation attorney, Kevin Rasher uses his expertise to assist homeowners to avoid foreclosure and improve their financial health. Kevin Rasher and Modify Law Center can be reached at 800-509-2974 (949-313-1277 fax).
Another top executive of the company stated to Rip-off Report, that Kevin Rashers personal business philosophy is based on the premise that Kevin Rasher strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Kevin Rashers mission statement says it all; "Our goal is to provide our clients the best quality, value and professional service in the Modification industry. Some of the other things Rip Off Report learned in the course of its investigation: Kevin Rashers business was established in 2003,Kevin F. Rasher works with lenders and the federal government to secure changes in the terms of home loans. The U.S. Department of Housing and Urban Development (HUD) mandates a strict set of requirements before a loan modification can take place. As a loss mitigation attorney, Kevin Rasher can determine whether a borrower qualifies for a loan modification or not, helping to avoid foreclosure and bankruptcy. Once a borrower qualifies, Kevin Rasher negotiates with lenders to ensure that all parties involved receive a loan modification that improves their financial standing. Kevin Rasher has worked with Modify Law Center since 2003.
Rip-off Report has confirmed that Kevin Rasher takes quality control very seriously. Kevin has recently put a lot of effort into ramping up his support team and client relation processes including full time availability to clients to assist with any issues that develop. Rip-off Report was pleased to learn that Kevins past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
Kevin Rasher recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Kevin Rasher has made organizational changes allowing his clients a more streamlined approach to problem resolution and a total overall commitment to his client experience.
In summary, after our investigation, which included discussions with Kevin Rasher and many of his past and current associates, Rip-off Report is convinced that Kevin Rasher has been and is committed to quality delivery of services resulting in total client satisfaction. Read more about Modify Law Center and their Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Kevin Rasher from Modify Law Center Modify Mortgage Scam Ladera Ranch, California
Beware vulnerable home owners. Do not trust Kevin Rasher from Modify Law Center for the following reasons: 1) He is not a California Licensed Attorney, 2) He is not HUD approved and 3) He does not get paid by HUD for modifying a mortgage. Mr. Rasher told us that he was an attorney approved by HUD to modify mortgages (i.e. he told us that is why his web address ends with U.S. which indicates he is nonprofit agency approved by the government). We were required to pay an escrow of $2450 in a cashiers check to Modify Law Center to help pay for third party costs in modifying our loan. Mr. Rasher told us that the money was required by our bank and that he does not get paid by us. He told us that he instead gets paid by HUD once our mortgage is approved. We only learned months later from HUD that they do not pay attorneys or companies for approvals of loans.
It was only after we paid our escrow that we realized something was very wrong. We asked for an accounting to show who the third party costs were paid to. Mr. Rasher has refused to provide us with such an accounting. He first told us that he sent the money to our lender per their request just to find out from our lender that they never asked for money nor did they ever receive funds from Modify Law Center or Kevin Rasher for our file. Mr. Rasher told us that he could not provide us with a receipt of our funds wired because he paid our lender with a credit card. To date, we have no idea where our money is or who the purported title company is that Mr. Rasher used. Mr. Rasher told us that our lender conducted an appraisal on our house and even sent an email confirming that they have been to our house. When we asked our lender for the report we were told that they never requested or conducted an appraisal on our home. Our lender told us that we are victims of a scam.
Mr. Rasher told us within the first 4 weeks that we were approved for a rate reduction on our mortgage. Per our lender, we have never been approved. Mr. Rasher could not provide us with an approval letter as he told us that he is a paperless law firm and does not keep approval documentation. Mr. Rasher not only guaranteed us a mortgage modification, but he also told us to stop making payments on our mortgage. To date, we have no modification and have incurred late fees and penalties for following his advice.
We have sent numerous emails trying to get a refund for conditions that were never ordered. Through his replies to our better business bureau complaint we learned for the first time that the escrow funds are non refundable 3rd party fees yet there are no third parties! He continues to refuse to show a receipt of anything that was ordered.
After weeks of trying to resolve the issue and get a refund, we learned that Kevin Rasher is not even a licensed California attorney. Even worse, after speaking directly with HUD we were told that HUD do not pay attorneys based on mortgage modification approvals and that they would never require homeowners to provide escrow upfront. They told us that they have no record of Kevin Rasher being an approved attorney with them.
Kevin Rasher's lies, deceit, and unauthorized practice of law have caused us much pain, aggravation and a loss of income during a time when we need every penny. We trusted him because he convinced us that he was an attorney approved by HUD to help homeowners who are facing difficulties. Dont trust him. Rather call your Lender and work directly with them.
This report was posted on Ripoff Report on 11/04/2010 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kevin-Rasher-from-Modify-Law-Center/Ladera-Ranch-California-92694/Modify-Law-Center-REVIEW-Modify-Law-Centers-clients-feel-safe-confident-secure-when-d-658573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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