• Report: #278682

Complaint Review: Kevin Trudeau - ITV Direct - Direct Marketing Concepts/Shop America

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  • Submitted: Sun, October 14, 2007
  • Updated: Sun, October 21, 2007

  • Reported By:New York New York
Kevin Trudeau - ITV Direct - Direct Marketing Concepts/Shop America
55 Cherry Hill Drive Beverly, Massachusetts U.S.A.

Kevin Trudeau - ITV Direct - Direct Marketing Concepts Shop America Kevin Trudeau continued fraud Beverly Massachusetts

*UPDATE EX-employee responds: RE: DIRECT MARKETING CONCEPTS, HOW TO STOP ALL CHARGES TO CREDIT CARDS!!!

*Author of original report: ****READ THIS BEST WAY TO HANDLE KT FRAUD AND COMPANY CONTACTS****

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I ordered the Natural Cures books for $19.90 shipping only, they never came. but they charged me on my American Express. I cancelled my American Express got a new card number. Since, they tried to recharge me and for a $9.95 monthly newsletter unasked for. Kevin Trudeau, the personality behind the book actually did 2 years in Federal prison in the 1990's for scamming American Express over $100,000 on customer accounts and they still allow him to charge more. The number to cancel, 800 240-3417 is a wait over 1 hour each time I called, no one comes on. It is a shell game, charging hundreds to unsuspecting customers who charge on their checking or debit accounts. Cancel the accounts and open new ones*** The FTC again filed a week ago a contempt order against Mr. Trudeau and his backers/pertnets to stop the fraud. See this on line at www.ftc.gov Put in Kevin Trudeau, ITV Direct, Direct Marketing Concepts, some of the names they use.

The information you need is all on their website www.itvdirect.com . This is the company that fulfills all orders and actually sells it to you, the men are his partners and financial backers, all public knowledge. I am listing the company not the homes of the owners.

Direct marketing Concepts d/b/a ITV direct 55 Cherry Hill Dr, Beverly, MA 01915.. The CEO is Donald Barrett (subject of a FTC contempt order 1 week ago), Vice President and partner is Robert A. Maihos, his assistant is Shauna Favlora, Steve Paris is the Exec VP; Michael Sciucco is the legal counsel, Brad Tuttle is the COO; Catherine Ratcliffe is the VP of customer satisfaction, Look up the website on line www.itvdirect.com. email then at customersupport@itvdirect.com and info@itvdirect.com send e mails until they respond over and over. The numbers are 800 559-4326 (business development, Jason Bernabei); sales is 800 944-0120; main number is 978 299-2200, customer service which won't answer is 978 299-2299. Keep sending e mails flooding their servers until your issue is handled.

Suckernomore
New York, New York
U.S.A.

This report was posted on Ripoff Report on 10/14/2007 04:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kevin-Trudeau-ITV-Direct-Direct-Marketing-ConceptsShop-America/Beverly-Massachusetts-01915/Kevin-Trudeau-ITV-Direct-Direct-Marketing-Concepts-Shop-America-Kevin-Trudeau-continue-278682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

RE: DIRECT MARKETING CONCEPTS, HOW TO STOP ALL CHARGES TO CREDIT CARDS!!!

AUTHOR: M - (U.S.A.)

I AM A FORMER EMPLOYEE OF ITV BOTH A SALES REP, AND A CUSTOMER SERVICE REP. I GOT FIRED BECAUSE I REFUSED TO COMPLY ANYMORE AND GIVE CUSTOMERS FALSE INFORMATION ON REFUNDS. WE WERE OVER WHELMED WITH 1,000'S OF CALLS EVERYDAY FROM CUSTOMERS LIKE YOURSELF THAT WANTED REFUND FOR CHARGES ON THERE BANK ACCOUNTS/CREDIT CARDS. WE WERE TOLD TO BASICALLY SAY THAT THERE REFUNDS WOULD TAKE 2-3 WEEKS TO SHOW ON STATEMENTS, BUT THAT YOU WOULD RECIEVE THEM FORM SURE. HOWEVER THAT WAS NOT THE CASE. WHEN KEVIN TRUDEAU CAME TO ITV/ DIRECT MARKETING, WE ASSUMED ALL OF HIS PREVIOUS CUSTOMERS FROM SHOP AMERICA AND THE SOFTWARE THAT WE RECIEVED FOR THE COMPUTER SYSTEMS CHARGED ALL HIS PREVIOUS CUSTOMERS THAT HAD CANCELLED YEARS PRIOR AND CHARGED THEM AGAIN, SOME UP TO 1500.00 DOLLARS.

WHAT YOU NEED TO DO IS THIS, ATTEMPT TO CALL CS AT LEAST ONCE SO THAT THERE IS A RECORD IN THEIR SYSTEMS OF YOU CALLING AND ON WHAT DATE AND TIME, THEN CALL YOUR BANKS AND CREDIT CARD COMPANYS AND PUT THE CHARGES INTO DISPUTE. ITV/DIRECT MARKETING , WILL THEN BE REQUIRED TO SERVE TO YOUR BANKS/CC's A RECORDED PHONE CALL IN WHICH YOU AGREED TO BEING CHARGED.

HOPE THIS HELPS!!

M.
DANVERS, MA
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#2 Author of original report

****READ THIS BEST WAY TO HANDLE KT FRAUD AND COMPANY CONTACTS****

AUTHOR: Suckernomore - (U.S.A.)

****COMPANY IS IN MANY PLACES BUT THIS IS THE MAIN OFFICE AND ALL INVOLVED AND ALL DETAILED CONTACTS. PLEASE CONTACT US ATTORNEY FOR MASSACHUSETTS AND FTC.GOV. THEY WANT YOUR COMPLAINTS TOO****
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