- Report: #239596
Report - Rebuttal - Arbitrate
Complaint Review: Kevin Trudeau & ITV
Kevin Trudeau & ITV2320 Toughy Avenue Elk Grove, Illinois U.S.A.
Kevin Trudeau & ITV Direct Beware of this infomercial! Cannot Cancel My Order After I Changed My Mind!!! Elk Grove Illinois
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On Monday morning, when I tried calling, I had to endure the pain of listening to the President's complete ad message on the phone before I was transfered to a rep! A gentleman answered and told me they could NOT cancel the order because it had probably gone through the system. What was funny about this was that when he asked for my name, he could not even find my name in the system yet! I was frustrated and asked him why I could not cancel. He did not have an explanation for me and just said they could not cancel. Why have a Customer Service Department if they are truly NOT providing a service to the consumer?
I immediately contacted the original 800 number I had called and they insisted that I could cancel the order and to email customer support at firstname.lastname@example.org. I emailed them and they responded I couldn't cancel my order because it hads already been processed and could not be cancelled. They also told me that I have a 30-day trial period but if I return the book, I have to pay for shipping. This is RIDICULOUS!!
I am extremely frustrated with this company! I hope all of us who have been affected can do something about their practices. I told them I was going to report them to the BBB if they did not refund my money. In my opinion, they are unethical and leave the consumer with very little choice to cancel. This is money that is being taken out of our pocket, one way or another!
This report was posted on Ripoff Report on 03/18/2007 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kevin-Trudeau-ITV/Elk-Grove-Illinois-60007/Kevin-Trudeau-ITV-Direct-Beware-of-this-infomercial-Cannot-Cancel-My-Order-After-I-Chan-239596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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