- Report: #1041486
Report - Rebuttal - Arbitrate
Complaint Review: Key Hyundai Milfor CT
Key Hyundai Milfor CTBridgeport Ave. MilfordInternet, Connecticut United States of America
Key Hyundai Milfor CT Not a Dealer For The People Milford,Internet, Connecticut
*Author of original report: Problems Resolved
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The next day I called and asked about the window sticker that is usually in the glove box and they told me that it probably was thrown out. They said they could me the invoice which I said would suffice. I also e-mailed my salesman Brian Noel telling him that when checking the car over I found the tires to be over inflated by 7 pounds and the washer fluid was low. I also told him that there were scuff marks on the driver door panel that I can't get off. [continued below]....
As if this weren't aggravating enough I entered my VIN number into Carfax where I keep records of all my vehicles. When I did I found that a tire had been repaired before I purchased the car. I was never made aware of this. When I checked the tires I found the right rear tire had two plugs right next to each other, so that must have been one heck of a hole. I called to speak with either my salesman Brian or Maurice but both were off. I was assured one of them would call me in the morning. I never got a call and waited all day. I finally sent an e-mail to Brian on which he never answered. Another day went by and still no call. My wife who is just as upset as I am after spending this kind of money on a car wrote an e-mail to Jillcares@keycars.com, but as of yet we got not answer. I guess the e-mail address should be jillDON'Tcare.
My family has bought 9 Hyundai's from this dealership and never had these kind of issues. If I had a complaint, it was always taken care of. But that was when Larry Mirriam ran the company. I was always treated as a loyal customer.
I guess I should have done some research before going to Key this time, as other than this site they have many bad reviews. I will be having my tire checked at an independent tire dealer to see if the safety of the tire is compromised with two plugs next to each other, and will write Hyundai about this. My son who is mechanic says that two pugs like that is illegal as it will cause the tire to blow out.
I have bought my last car from Key and will be sure to let everyone know about my experience. There's plenty of other Hyundai dealers to go to but I thought I was a loyal customer to Key. I guess I was wrong! Once they have your money you mean nothing to them.
This report was posted on Ripoff Report on 04/07/2013 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Key-Hyundai-Milfor-CT/MilfordInternet-Connecticut-/Key-Hyundai-Milfor-CT-Not-a-Dealer-For-The-People-MilfordInternet-Connecticut-1041486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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