- Report: #915590
Report - Rebuttal - Arbitrate
Complaint Review: KeyBank, N.A.
KeyBank, N.A.267 Wall Street, Kingston, NY 12401 Internet United States of America
KeyBank, N.A. overdraft fees, unjust enrichment, arbitrary fees, excess telephone fees, theft, stealing, dishonest, possibly illegal fees, reordering Internet
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The second problem I have with this bank is that it charges customers if they call the automated system more than 8 times in a cycle (not a month). I am not always near an internet connection and need to call frequently to ensure this bank has not tacked on some crazy new fee i.e.their inactivity fee. Why am I still with this money pit? I don't know, I am applying to a credit union, but also don't like the idea of this bloated corporation feeding off young students and the poor. Anyway, back to the telephone fees, they started in April after I tried to correct a charge that was listed as recurring, but was just a small one time fee. While trying to resolve the problem an ill-mannered customer service representative treated to double a fee on my account. Since that time I have been charged each month.
Third problem with this bank: reordering of charges. Another reason I call my bank account frequently is that I have often found charges presented on the same day as a direct deposit ALWAYS come in BEFORE the credit to the account. I spoke with a representative about this, because the TIME charges are presented are not listed online a representative may tell you. I personally believe the bank processes debts first to try and get more fees. For example, I had a charge come into my bank account at 12:00am, but a credit at 12:01am and was accessed a fee. I am not saying that if the charge naturally gets to the account first there shouldn't be a fee , but I believe they delay the credit purposely in order to collect a fee.
The last issue I have with this bank is that they delay cash deposits made at the ATM in excess of $100.00 meaning if you make a $102 deposit $100 will be available immediately, but the $2 will take at least one business day to clear. I know people who have had a fees assessed to their bank accounts because it held a cash deposit at the ATM for two business days, longer then their own policy.
The bank has not always been like this It started in 2012. This bank will not correct itself. If anyone has similar experiences or knows what to do please reply.
This report was posted on Ripoff Report on 07/21/2012 10:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/KeyBank-NA/internet/KeyBank-NA-overdraft-fees-unjust-enrichment-arbitrary-fees-excess-telephone-fees-t-915590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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