- Report: #951179
Report - Rebuttal - Arbitrate
Complaint Review: KeyBank
KeyBank127 Public Square Cleveland, Ohio United States of America
KeyBank Bank, Thief, Thieves, Scandal, Fees, Fines, Steal, Stolen Cleveland, Ohio
*Consumer Comment: Yep...All Their Fault!
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The security checks are flawed. It prompts you for information from public record (mortgage payment amount, relatives names, etc). However, my answers were never correct. Evidently, Key knows more about my family members than I do, and as a result my account would be locked.
This went on for a few years... getting locked out of online banking every few weeks and having to spend 15 minutes on the phone getting it unlocked. Finally, I gave up with them and just stopped using the account entirely.
I just learned that they started assessing a $5/month maintenance fee on my account due to inactivity. Once they finally sucked all of my money from the account down to a zero balance, they closed my account. WITHOUT EVEN NOTIFYING ME.
THESE PEOPLE ARE THIEVES!!! BANK WITH THEM AT YOUR OWN RISK!!!
This report was posted on Ripoff Report on 10/05/2012 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/KeyBank/Cleveland-Ohio-44114/KeyBank-Bank-Thief-Thieves-Scandal-Fees-Fines-Steal-Stolen-Cleveland-Ohio-951179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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