• Report: #951179

Complaint Review: KeyBank

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  • Submitted: Fri, October 05, 2012
  • Updated: Wed, October 17, 2012

  • Reported By: Lance — Garland Texas U.S.A.
KeyBank
127 Public Square Cleveland, Ohio United States of America

KeyBank Bank, Thief, Thieves, Scandal, Fees, Fines, Steal, Stolen Cleveland, Ohio

*Consumer Comment: Yep...All Their Fault!

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I was a loyal KeyBank customer for 20 years.   But their online banking has ended all of that.

The security checks are flawed.  It prompts you for information from public record (mortgage payment amount, relatives names, etc).  However, my answers were never correct.   Evidently, Key knows more about my family members than I do, and as a result my account would be locked.

This went on for a few years...  getting locked out of online banking every few weeks and having to spend 15 minutes on the phone getting it unlocked.   Finally, I gave up with them and just stopped using the account entirely.

I just learned that they started assessing a $5/month maintenance fee on my account due to inactivity.   Once they finally sucked all of my money from the account down to a zero balance, they closed my account.   WITHOUT EVEN NOTIFYING ME.

THESE PEOPLE ARE THIEVES!!!   BANK WITH THEM AT YOUR OWN RISK!!!

This report was posted on Ripoff Report on 10/05/2012 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/KeyBank/Cleveland-Ohio-44114/KeyBank-Bank-Thief-Thieves-Scandal-Fees-Fines-Steal-Stolen-Cleveland-Ohio-951179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Yep...All Their Fault!

AUTHOR: Jim - (USA)

When YOU opened the account and as the years went by, you were provided with printed information which disclosed the fee schedule. One of those fees was the account maintenance fee which YOU agreed to by using the account. YOU chose to not use the account. They withdrew that fee which YOU agreed to. However as per your highly mature brain, its all their fault! Thanks for the laughs and PLEASE GROW UP!
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