- Report: #1121662
Report - Rebuttal - Arbitrate
Complaint Review: Keystone Accuracy
Keystone AccuracyPO Box 702 Blue Bell, Pennsylvania USA
Keystone Accuracy John Scandale Keystone Accuracy will make you pay for your their mistakes Blue Bell Pennsylvania
*REBUTTAL Owner of company: Thank you for your advice
*Author of original report: If speaking the truth is smearing, you live in the wrong country.
*REBUTTAL Owner of company: Setting thhe record straight
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I wanted to build an ar15 left hand rifle. I search the internet for a company that offered barrels for left hand rifles. I found Keystone Accuracy on the web that stated they specialize in left hand applications. I filled out the inquiry online for what I was looking for and for advice. After a week, no response. I could not find any alternatives so I decided to call. John Scandale answered my call. I had some questions and wanted his opinion on what would be the best solutions. I noticed an attitude immediately.
He said he couldn't help until I chose options that he was not willing to help me with. I told him I would research myself and email him back. in about a half hour I email my option that I had ordered from another vendor. His response was that he offered that option and that I should have got it from him. He shot questions in the email about fluting, etc without advise or what he can do. Attitude again. I answered the best I could and asked for a quote. I got the quote later that day, and sent the money order the next day.
One week later, he emails that I have a problem. He made a mistake on the barrel configuration because I chose a different gas block than what he normally uses. He said he could return my money, I could wait 10 weeks for new barrels, or upgrade to a better barrel that he didnt offer before. He said he would offer it at his cost of $200 And that was the best he could do. At this point I just wanted to complete the project. I opted for the $200 dollar upgrade and send payment the next day. He had emailed a revision to the quote that I did not look closely at the new total.
He said $200 additional, that's what I sent. On the revision it said $212. State taxes. When he received the payment, he said that I had to send the additional $12. I reminded him it was because of his mistake I had to pay more. He stated he was doing me a favor and he wasn't going to loose money over it. Take it or leave it, because had too many other customers that want his product. I just wanted to get it over with and said I would send the money as long as I got the barrel the following week. He said if I was threatening with that statement, he would return my money.
This was a waste of my time. If you advertise a special service and that you are helpful in all situation then deliver. To be successful leave the attitude and ego at the door.
This report was posted on Ripoff Report on 02/07/2014 05:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Keystone-Accuracy/Blue-Bell-Pennsylvania-19422/Keystone-Accuracy-John-Scandale-Keystone-Accuracy-will-make-you-pay-for-your-their-mistak-1121662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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