• Report: #1006610

Complaint Review: Keystone RV

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: Joan — Dade City Florida United States of America
Keystone RV
2425 Davis Rd. Goshen, Indiana United States of America

Keystone RV shower drain not attached to P trap factory extreme water damage and black mold Goshen, Indiana

*General Comment: Please complain about the correct company

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

We have a 2010 Keystone Retreat that is permanently placed on a site and skirted.   A repairman was hired to locate a leak in the kitchen.  When he went under the trailer he noted another "minor" leak coming from the moisture barrier under the bathroom.  When he cut the moisture barrier the water poured out of the insulation.  Upon removing the insulation he found that the factory (Keystone) had not attached the P trap to the shower drain.  Fortunately we do not live in this unit full time and spend only 2 to 5 months a year, as the shower had been draining directly onto the insulation was the time we purchased it three years ago.  When Keystone was confronted with this, they refused to do anything about it as it was "out of warranty" and wanted to know "why it had taken us 3 years to find the leak."  Who in their right mind would go under their unit, cut the moisture barrier, remove the insulation, looking for leaks.  Had this leak manifested itself earlier, we would have found it, as we are on a concrete slab and it would have run out from under the trailer.  We now have had to remove the moisture barrier, insulation, have it treated for black mold, and eventually have the insulation replaced as well as the moisture barrier. 
As an aside, I am a cancer survivor struggling with my breathing and this has created an additional problem necessitating my sleeping on my screened in porch. 
Keystone feels no responsibility for what has occurred.

This report was posted on Ripoff Report on 01/31/2013 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Keystone-RV/Goshen-Indiana-46652/Keystone-RV-shower-drain-not-attached-to-P-trap-factory-extreme-water-damage-and-black-mo-1006610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Keystone RV

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Please complain about the correct company

AUTHOR: Bubba Lee - (Canada)

Keystone is correct, But not for the reason they stated. The people you should be angry at is the selling dealer. Part of the required (By Keystone and every other manufacturer) Pre Delivery Inspection is filling the water tanks from all sources and insuring they drain to the correct location with out leaks. Your leak would have resulted in a low hanging underbelly (What you call weather shield) or a big Puddle under the trailer. Please repost your complaint and point your finger at the correct culprit.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.