• Report: #337378

Complaint Review: Kia Motors America

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  • Submitted: Thu, June 05, 2008
  • Updated: Tue, June 10, 2008

  • Reported By:Colorado Springs Colorado
Kia Motors America
PO Box 52410 Irvine, California U.S.A.

Kia Motors America Kia Motors " The Power to Surprise". Timing Belt = Dead Engine, Twice !! Irvine California

*Consumer Comment: The author is right...

*Author of original report: Please reply only if you have "some" professional experience - no shade trees allowed

*Consumer Comment: Sure you are

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Kia Motors " The Power to Surprise".
Short for: Killed In Action

Surprised, when your car is on the side of the road dead with a seized engine.

January 2005 while traveling in New Mexico the timing belt broke (just shy of 53k on the car). Was towed into Horace Kia (Santa Fe, NM.) Had to complain to Kia Consumer Assistance to get a greyhound bus ticket home while Horace Kia replaced the engine under warranty. What happened to "trip interruption"??

At the same time a "TSB" comes out about "improved timing belts" for the Kia Rio.

May 21, 2008 (112k on the car) squeal...on the side on the road in seconds.. pulley froze throwing the timing belt destroying yet another engine..
Shouldn't the timing components be changed when changing the belt and a new engine?

* 1st call: you are out of warranty by 12k
* 2nd call: (supervisor) - could have been engine sludge
* Called two Kia dealers asking if this was a common problem - response "problem on every Kia ever made"
* Filled complaints with the BBB Autoline and the NHTSA website.
* 3rd call: Kia regional office (Anna) receives my BBB complaint. She will speak with a district manager about my car.
* 4th call: follow up - the district manager says it's out of warranty "sorry"

(reminds me of the Hyundai Excel from the 80's)

53k on the first engine
59k on the second engine (warranty on a replacement engine 12 months????)

I have asked for one of two things to happen
1. fix the car
2. buy me out of the vehicle

I am a certified mechanic with 15 years of experience and have followed the "severe maintenance" schedule to the letter. Replace timing belt every 60k - would love to if it could actually make it to that mileage.

Kia knows it is an issue but rather than do the customer service thing and notify customers of a potential issue (liability) They just choose to ignore the problem and/or weasel their way out of fixing the cars by any excuse they can come up with.

Should have known better...
So until some type of resolution is met. Every time I see a Kia owner I tell them the story and tell them to either change the timing belt every 40k or sell the car ASAP.

Should have known better
Colorado Springs, Colorado
U.S.A.

This report was posted on Ripoff Report on 06/05/2008 10:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kia-Motors-America/Irvine-California-92619-2410/Kia-Motors-America-Kia-Motors-The-Power-to-Surprise-Timing-Belt-Dead-Engine-Twice--337378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

The author is right...

AUTHOR: Vince - (U.S.A.)

Kia does spell out, and is supposed to provide trip protection insurance if you break down outside of your home area. The reimbursement rate is $100/day.

I do not work for Kia, but GENERALLY, Kias are becoming more reliable than once were. Sure it will take some time for the stigma to wear off, but by saying author cannot be a mechanic because he purchased a Kia is nonsense.

Check ebay or classifieds and you'll find many later model Kias with high miles. This should reflect the upswing in quality over the past few years.

Unfortunate the timing belt broke, and good customer service probably should have helped you out, even if out of the warranty terms.
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#2 Author of original report

Please reply only if you have "some" professional experience - no shade trees allowed

AUTHOR: Should have known better - (U.S.A.)

Not that I need to justify my experience but for the sake of the complete moron the posted...

MTA Automotive School/3 years Firestone/11 years Sears (Tech 3)
ASE in suspension/steering/brakes
MOOG Suspension and Steering remote
too many other classes to list... (rack and pinion/advanced brakes/advanced alignment/etc.. etc..)
EPA 609 certified

Tools: hand tools alone exceed $8,000

When there is piston damage they replace the long block not just the head and valves. Ever heard of punching a hole in the piston or "pinching" a ring. Only if you are extremely lucky there will be no piston damage.. Since the majority of the engine is aluminum... hmmm

Trip interruption is in the warranty guide and I was 400+ miles from home.
Maybe you should read more...
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#3 Consumer Comment

Sure you are

AUTHOR: Robert - (U.S.A.)

"I am a certified mechanic with 15 years of experience..."

Sure you are. The cars you list as owning are the two CHEAPest cars ever made. Even the YUGO was better. No real wrench turner would own any of them. Having a Sears $99 tool kit does not make you a certified anything.

The dealership(2 of them) never told you anything about "problem on every Kia ever made". This issue is not a problem at all.

"May 21, 2008 (112k on the car) squeal...on the side on the road in seconds.. pulley froze throwing the timing belt destroying yet another engine..
Shouldn't the timing components be changed when changing the belt and a new engine?"

They would not have replaced the engine. They would have replaced the cylinder head and the timing belt. A "certified mechanic with 15 years of experience" would know that.

"What happened to "trip interruption"??"

There is no requirement for KIA to provide you with anything that is not written in the Warranty. They follow this booklet to the letter, just as they expect the consumer to do so. If they did provide anything beyond their Warranty, it was on the consent of the GM at the Dealership as a customer service only.

While I do actually think you got a bad deal, it does not rise to the claim of being ripped off. After all, a "certified mechanic with 15 years of experience" would have known better than to ever buy the CHEAPest car(2 of them) ever made.Real mechanics own cars/trucks that have excellent reliability, and low repair costs. Amazing how we know about these things.
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