Kia Valencia Valencia Kia Bad customer service Valencia, California

In response to Mr. Novice:

Let me explain my rational as to possibly clear up any confusion or questions you may have.

I have test driven the 2012 Kia Rio5. I have also taken special care to research as many aspects of the vehicle itself as possible, including: The industry reviews of the vehicle from sources like JD Power and associates, Edmunds, Car and Driver, Consumer Reports and others.

I also carefully reviewed the pricing of the vehicle. I used sources such as: Edmunds, TrueCar, Consumer Reports and various others. In looking at the pricing I evaluated the dealer cost, factory invoice, market average, and MSRP. I also used the California DMV new car registration tool to find out exactly what my registration fees would be.

That being said I knew exactly what I was looking for and exactly the price I was willing to pay. I made this clear and upfront at the dealership in the beginning. Based on truecars dot com information alone it shows that the target price for the vehicle I wanted is $15,005. The Kia Valencia Dealership would not budge on the MSRP price of more than $15,500.

Lastly, I know that using a service like CarsDirect they can get the car for $15,077.

The point is that I wanted to give my local Kia dealership the opportunity to sell me a car. I am aware that some of the taxes paid if I bought the car at the Valencia Kia would benefit local causes. My wife and I are highly involved in our community and would love to contribute in any way possible.

However, I was not willing to work with salesmen that said they would call me in five minutes and not ever call me back. I am not willing to spend hours inside a dealership in an attempt to be broken down into paying much more than a car is worth and finally, I can get over the language that was used in the dealership. I am human. I have said that word many times before. I just never said it at work where customers could hear it. So while it was a bit unprofessional in my opinion I could have gotten over that.

Since this report seems to be getting some attention I though this might be a good time to bring up some other points for consideration.

While at the dealership I was told that our interest rate would be between 2.9% and 6%. When I asked which was it, 2.9% or 6% I was never given a clear answer. After being there for 2 hours the final numbers came out before I was told we couldnt make a deal. I was told my payment on a 72 month loan would be between $270.00 and over $300.00. Wait a minute. Where did these numbers come from?

Keep in mind that I already know I can get the car for $15,077. Tax = $1,319 and the registration is only $143.00 for a total out the door price of $16,539. At 3% I know I can get the car for $251/month. By the way I was told that the registration would be close to $400.00. Use the DMV new car registration tool and you can see for yourself.

$300.00 a month? What? Thats $50.00 more a month. Thats $3,600 over the life of the loan. I think it was best I cut my losses as time wasted and went home.

After I got home I gave the salesman a call and expressed my complaints around the whole situation. I then told him that I was considering writing an email and sharing those concerns. I said that if a sales manager would like to call and discuss this with me I would be happy to talk to them.  Hours went by with no call. So I sent the email and posted my complaints here as well.

On Wednesday evening I got a call from a sales manager after I had sent my email. Like I mentioned before he was apologetic and I appreciated that. He told me he would call me Thursday.

It is Friday morning and I havent heard back.

I will keep it updated.

"In my experience buying several new vehicles I have never paid the MSRP."

Did your vast experience direct you to submit a credit application for a car you never saw, did not know the asking price of, and had not test-driven?

In response to Roberts comments:

Robert,

Ripp Off Report is a forum where consumers can file complaints, reviews, scams, lawsuits and fraud. The key term in the last sentence is"Complaint." A complaint is what I posted. I never said I was ripped off. As for wanting to haggle and now looking at using a no- haggle online service I said that i have bought several cars and that I have never paid the MSRP. There are several online services that guarantee to get you a car below MSRP. One of them I am looking at now can get the exact vehicle I am looking for at $500.00 of MSRP. I don't know about you but $500 is a lot of money and I wouldn't have to sit in a dealership for 2 hours negotiating over it.

Follow up on my email that I sent to Kia Valencia:

I did get a call after I sent my email to the dealership. The gentleman that I spoke with was very apologetic about my experience and asked to earn my business back. I appreciated that.

I will keep this updated.

One of your complaints is that they wouldn't "haggle" off of the MSRP, so to solve that problem you are going to use a "no-haggle" service?

So with that one and the rest of your complaints, still trying to figure how you were "Ripped Off"?