• Report: #657132

Complaint Review: Killer Motorsports

  • Submitted: Sun, October 31, 2010
  • Updated: Wed, November 02, 2011

  • Reported By: Marty — Buckhannon West Virginia United States of America
Killer Motorsports
2505 Gravel Dr. Internet United States of America

Killer Motorsports They sent me a peace of junk. DO NOT BUY FROM THEM. This company is a rip-off. Internet

*REBUTTAL Owner of company: Killer Motorsports LLC is not to blame

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I bought a 250cc motor scooter from Killer Motorsports. I recieved it 2/2010 it only had 1 mile on it. I didn't start riding it till June, 2010. I only got to ride it a little over a month it tore up not because it was my faught. It is a peace of junk. It has only 127 miles on it when it tore up. It is a 2007 model they didn't tell me that. I have made serverale phone calls and the place i took it to tried to get parts from them. They said that they could not get parts to fix it. Is what Killer Motorsports said. So killer motorsports told me they could get me a new motor but it was going to cost me $700.00. I told them i would pay for the repairs but not pay for the motor. They said that if i wanted it fixed i would have to pay for the motor. They are other reviews out there about these company that is not good. So all i want now is my refund.

This report was posted on Ripoff Report on 10/31/2010 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Killer-Motorsports/internet/Killer-Motorsports-They-sent-me-a-peace-of-junk-DO-NOT-BUY-FROM-THEM-This-company-is-a-657132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
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#1 REBUTTAL Owner of company

Killer Motorsports LLC is not to blame

AUTHOR: Motorsports - (United States of America)

Our goal is to make sure all of the new customers we serve every day return to us for their future needs. We are always disappointed when something happens that causes us to fall short of achieving our goal.  Nathan Carlson -

KMS  

As a representative of Killer Motorsports LLC I would like to say we are sorry you didnt have a better experience.  Sometimes in business we are forced to make very difficult decisions and this is one of them.  The manufacturer offers a warranty for 30 days.  If the manufacturer doesnt support us, we often take over and help our customers. 

We also offer extended warranties by Killer Motorsports for up to two years. 

I am sure you can understand why would not hold ourselves responsible for replacing a used motor after the warranty period is up.  We are strictly a retail seller, not the manufacturer.  The customer is complaining about the unit falling apart.  We do not control the customers use nor what he purchased. We do not know if the unit was properly assembled, because the
customer assembled it himself.  We disclose all year models on our website and you will receive what you ask for.  We have no hidden agenda. We are here to help you.  

Unfortunately, we have no control over what a customer will tell us.  You can imagine the stories we get from customers over 7 years of business.  When a customer is this far outside of their warranty and has 127 miles, there is nothing we can do.  We have no way of knowing what actually happened to the unit. 

All complaints are important to us at KillerMotorsports.  When a customer feels the need to share their experience with rip-off report we will continue to be completely transparent about the information that we have documented regarding their complaint.

Our goal is to make sure all of the new customers we serve every day return to us for their future needs. We are always disappointed when something happens that causes us to fall short of achieving our goal.  

We are not perfect, nor are the manufacturers, and the shippers that we use to deliver our products to our customers.  We have a team of customer service specialists that work hard every day to address any issues that come up in the process.  

Killer Motorsports added around 30,000 new customers so far in 2011, divide that by 58 complaints and we have a 99.99807% customer satisfaction rate. We have an extensive maintenance section of our website with both detailed instructions for breaking in a new product and videos and recommendations and instructions for more than 20 other issues. 

We have outlined very clearly our recommendations for our new customers to insure that they do not encounter unnecessary problems that can be avoided.  We are diligent about explaining them on the phone to anyone making an order over the phone.  We are also here from 9 am until 6 pm Monday thru Saturday to assure that we are here to help.

Even with all this, we are (from time to time) not able to satisfy every customer. Whether it is something that we are responsible for or not we regret not being able to bridge the gap.  Again, we apologize for any difficulty and frustration it may have caused. 

All complaints are important to us at KillerMotorsports.  When a customer feels the need to share their experience with rip-off report we will continue to be completely transparent about the information that we have documented regarding their complaint.  Our goal of solving problems for our customers remains the same. 

We try not to take a defensive stance but we feel strongly that the facts will allow the truth to prevail.

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