• Report: #451721

Complaint Review: Kim Komando

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  • Submitted: Thu, May 14, 2009
  • Updated: Mon, May 18, 2009

  • Reported By:oklahoma city Oklahoma
Kim Komando
www.kimkomando.com Internet U.S.A.

Kim Komando Misrepresents; Causing Business Losses; Uses Scam techniques; Misrepresentation by Omission. Internet

*UPDATE Employee: Kim Komando is no scammer!

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Kim Komando states FREE DOWNLAOD / FREE SCAN of an anti-virus. We bite
and after being offline business-wise for over an hour as all takes place, we are given results
that we have 20 or 40 or whatever problems. PAY US $29.95 and you can get
these deleted. No trial just CON. Of course KIM gets a kickback from the suckers. Misrepresentation by Omission. Blatant as she KNOWS th twist.
SURPRISED you do such to us, your listeners and readers. SCAM enticement
KIM Komandowill cost you computer down TIME, EFFORT. employee TIME, etc.
Need a new Title "KIM KON CON"

H coleman
oklahoma city, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 05/14/2009 04:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Kim-Komando/internet/Kim-Komando-Misrepresents-Causing-Business-Losses-Uses-Scam-techniques-Misrepresentati-451721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Kim Komando is no scammer!

AUTHOR: Gregr - (U.S.A.)

I have worked for Kim Komando for a long time, and I can categorically say that she is the most honest, hard working person you could ever encounter.

Her editorial and personal integrity is beyond reproach, and to suggest that she receives kick-backs for anything she may recommend is complete nonsense.

Let me be perfectly clear here--Kim recommends a lot of products on her Web site. Occasionally one or more of those products may happen to be paid advertisers, but that typically occurs only after Kim has been recommending the product for some time, and that company realizes having Kim's recommendation carries significant influence. Kim also will go out of her way to make sure her audience knows when or if a product she recommends happens to be a paid advertiser--everything is done on the up-and-up.

In the overwhelming majority of instances, however, Kim has no connection to the company or product--zero, zip, zilch, nada. She receives nothing from her recommendation. It is, in fact, her job to be objective and if she finds something that doesn't serve her audience like she believes it should, she will let her audience and the company know!

Let me also explain that the extraordinary number of resources available on Kim's Web site--the majority of it available free to all--is very costly to create and maintain. Kim has thousands of tips, site recommendations, links to tested and free programs and much more, and the infrastructure required to keep all that running is enormous. So, Kim must have advertising on her Web site to offset those costs.

Some of that advertising is direct, and some is third-party, provided by Google, for example. In either instance the advertisement is clearly labeled:
A D V E R T I S E M E N T

When a visitor to Kim's Web site has a problem--and we are given the opportunity to track down the issue--99.99% of the time it comes back to the person clicking (and then buying) a product from one of the third-party ads. Again, they are clearly labeled as advertisements, and in the case of third-party ads there's an additional disclaimer stating the ads are neither selected or endorsed by Kim. All of Kim's direct advertisers are checked and tested to be something we would actually purchase and use on our home computers.

Even in those instances where there is a problem with a third-party ad, if given the opportunity we can sometimes help out the person, acting as liaison between customer and company. When Kim (or one of her employees on her behalf) calls, companies tend to jump to action to make things right.

Now, on to your particular problem. Since you didn't include the name of the product you purchases, I can't very well help resolve this. It's my guess, however, that you did not click on the link from Kim's Security Center (http://www.komando.com/securitycenter), where she lists 10 programs that are both effective and free for personal use.

I don't know if you've asked whatever company you are having trouble with for a refund, and I don't know that we can help you either, but if you would like to provide us with additional information you can send a message to Kim (yes, she does read them all, though she doesn't have time to answer each one personally) using this form: http://www.komando.com/feedback.aspx

I will also attempt to contact you directly via e-mail as you did send in a previous message using Kim's contact form, though with a slightly different name than you used to post here.
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